Summary
Overview
Work History
Education
Skills
Timeline
Generic
DEEPAK CHAUDHARY

DEEPAK CHAUDHARY

Cloud engineer
Noida ,Uttar pardesh

Summary

Seasoned IT professional with over 5 years of hands-on experience supporting and managing Microsoft Intune, Azure, and Active Directory environments. Proven expertise in deploying and maintaining SCCM infrastructures for efficient application and OS delivery. Skilled in leveraging PowerShell scripting to automate and streamline administrative processes. Strong foundation in networking, with a focus on troubleshooting connectivity and configuration issues. Dedicated to delivering secure, scalable, and compliant IT solutions that enhance user experience and operational efficiency. Organized Operations Lead with more than 4 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM. Organized Operations Lead with more than 4 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM. Organized Operations Lead with more than 4 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM.

Overview

5
5
years of professional experience

Work History

Operations Lead

Concentrix
01.2024 - Current
  • Managed enterprise environments using Intune and SCCM: application deployments, OS deployments, patching, and device lifecycle.
  • Packaged and deployed applications with PowerShell scripting, maintaining documentation (packaging instructions, test results, deployment guides, and version control).
  • Monitored and optimized SCCM site and client health, performed client installation, troubleshooting, and issue resolution.
  • Designed and configured user/device collections for deployments.
  • Executed Windows 10 upgrades via Servicing Plans & Task Sequences; performed OS in-place upgrades and bare-metal installations.
  • Supported SQL Server maintenance, database administration, and backup validation for SCCM services.
  • Collaborated with the service desk and infra teams to ensure smooth deployments and resolve endpoint-related issues.

Senior Associate

Cognizant
10.2023 - 01.2024
  • Acted as a Microsoft EPS Engineer, providing advanced technical support to global enterprise customers on Microsoft Endpoint Manager (Intune), SCCM/MECM, Windows Servers, WSUS, and client OS platforms.
  • Designed and implemented Intune solutions, aligning with customer IT infrastructures, security standards, and compliance requirements. Configured and managed device compliance policies, app protection policies, and conditional access policies.
  • Managed device enrollment and onboarding through Intune and Windows Autopilot, ensuring standardized provisioning, and a streamlined end-user experience.
  • Troubleshot complex device and application issues using log analysis, NetMon, ProcMon, and other debugging tools, driving root-cause analysis, and long-term fixes.
  • Led application lifecycle management, from packaging and deployment to version upgrades, ensuring secure and smooth operations across hybrid environments.
  • Collaborated with information security teams to enforce regulatory standards and compliance, strengthening the overall endpoint security posture.
  • Automated routine Intune and SCCM administrative tasks with advanced PowerShell scripting, generated compliance/deployment reports, and implemented proactive monitoring for issue prevention.
  • Authored comprehensive technical documentation (guides, troubleshooting steps, knowledge base), and mentored IT teams on Intune/SCCM best practices.
  • Served as a senior escalation point, working closely with Microsoft product teams, and cross-functional stakeholders to resolve high-priority enterprise issues.

Operations Lead

Concentrix
04.2023 - 07.2023
  • Configure and deploy policies: Configure and deploy policies, applications, and security baselines using Microsoft Intune and Endpoint Manager.
  • Device Lifecycle Management: Manage device lifecycle, including provisioning, enrollment, compliance, and retirement for Windows, macOS, iOS, and Android.
  • Integration with M365 services : Integrate Intune with Azure Active Directory, Microsoft Defender for Endpoint, and other Microsoft 365 services.
  • PowerShell automation: Automate tasks and processes using PowerShell scripting.
  • Conditional Access and Compliance: Design and maintain Conditional Access policies and device compliance rules.
  • Monitoring and Issue Resolution: Monitor and resolve issues related to device enrollment, application deployment, and policy enforcement.
  • Cross-Team Collaboration: Collaborate with security and infrastructure teams to ensure endpoint security and compliance.
  • Migration to Modern Management: Assist in migrations from traditional SCCM/Group Policy to modern management via Intune.
  • Reporting and Dashboards: Generate reports and dashboards for device compliance, inventory, and software deployment.
  • Documentation and Troubleshooting: Document configurations, procedures, and troubleshooting steps.

Senior Associate

Tech Mahindra
11.2020 - 01.2023
  • Focused on Modern Device Management, Automation, and Security Compliance.
  • Enterprise Device Management Implementation: Designed, implemented, and managed Microsoft Intune and SCCM for enterprise-wide device lifecycle management.
  • Configured compliance policies and user/device collections for efficient control and organization.
  • Microsoft Intune Autopilot Administration: Managed Intune Autopilot infrastructure for seamless device provisioning.
  • Handled application deployment, patch management, and system updates.
  • PowerShell Automation for Efficiency: Automated device management and deployment workflows using advanced PowerShell scripting.
  • Reduced manual intervention, and improved operational efficiency.
  • 4. MDM and Azure AD Configuration: Configured and troubleshot Intune MDM and Autopilot functionalities.
  • Managed Azure AD integrations, including role-based access control, compliance, and conditional access policies.
  • SCCM Infrastructure Management: Planned and maintained SCCM hierarchy, including site roles, boundary groups, and site communications.
  • Implemented disaster recovery strategies for high availability and continuity.
  • Security and Backup Strategies: Secured the environment using enterprise certificates.
  • Developed and maintained backup strategies to mitigate data loss risks.
  • SCCM Health Monitoring and Optimization: Monitored SCCM health using SSRS reports, logs, and console insights.
  • Managed version upgrades and adopted best practices to maintain infrastructure reliability.
  • Cross-Team Security Collaboration: Worked closely with InfoSec and infrastructure teams to configure Certificate Authority (CA), PKI, Wi-Fi, and VPN settings.
  • Ensured compliance with enterprise security standards.

Education

BCA - BCA

Jims Rohini

Master of Science - Noida, MCA machine learning and Artifical Intelligence

Amity University Online Correspondence Education
Amity Noida

Skills

  • Microsoft Intune, SCCM/MECM, Windows Autopilot, Application Packaging, PowerShell Scripting, Device Lifecycle Management, Patch Management, OS Deployment, Azure AD, WSUS, SQL Server Basics, Conditional Access, Compliance & Security Policies, Troubleshooting & Log Analysis, Documentation, Cross-team Collaboration, LAN , WAN , Router Configuration, STP,Java using Visual studio, Html and Css using Visual Studio, SQL using Oracle 10g, AWS Solution Architecture, DHCP, DNS

  • AWS Solution Architecture , AZ 305 Solution Architecture,

Timeline

Operations Lead

Concentrix
01.2024 - Current

Senior Associate

Cognizant
10.2023 - 01.2024

Operations Lead

Concentrix
04.2023 - 07.2023

Senior Associate

Tech Mahindra
11.2020 - 01.2023

BCA - BCA

Jims Rohini

Master of Science - Noida, MCA machine learning and Artifical Intelligence

Amity University Online Correspondence Education
DEEPAK CHAUDHARYCloud engineer