Deepak Chaurasiya
Mumbai
Summary
An experienced team manager with over 5 years in the corporate industry, skilled in team building, leadership, pricing strategy, market research, and proficient in Google Sheets and MIS reports. Proven ability to implement company initiatives and handle operational and sales teams, with a passion and drive for success in start-up environments.
Overview
9
9
years of professional experience
Work History
Assistance Area Sales Manager
NoBroker Technologies Solutions Pvt Ltd
Thane (Navi Mumbai)
04.2023 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Accomplishes department objectives by managing Lead generation, Cold Calling, Meeting with Clients, Prospecting, converting into customer and finally overseeing excellent after sales services.
- Maintaining customer relationships
- Setting and meeting sales targets to increase revenue
- Devise effective territory sales and marketing strategies
- Present products and services to prospective customers
- Conduct training in sales techniques and company product attributes
- Assess sales performance according to KPIs
- Monitor competition within assigned region
Operations Manager (Pan India)
NoBroker Technologies Solutions Pvt Ltd
Mumbai
08.2022 - 03.2023
- Increased profit by streamlining operations
- Spearheaded department training to enhance employee performance and boost employee productivity
- Introduced new methods, practices, and systems to reduce turnaround time
- Reviewed operations reports to understand numbers and trends.
- Created and updated user-friendly spreadsheets on daily basis.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Created tables, pivot reports and charts for information tracking purposes.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Worked with sales teams to land customer wins in complex deals.
Senior Account Manager
NoBroker Technologies Solutions Pvt Ltd
Mumbai
08.2021 - 07.2022
- Handling a team of Junior Accounts Managers & field operators.
- Responsible for Post-sales support and escalation management.
- Retaining every account through successful renewals on completion of the subscription period.
- Farming & up-selling onboarded clients with respect to better plans and benefits.
- Accountable for handling the whole post sales support and setup. Maintenance of MIS Reports to keep a track on business.
Key Account Manager
NoBroker Technologies Solutions Pvt Ltd
Mumbai
07.2020 - 07.2021
- Responsible for Post-sales support.
- Responsible for maintaining & Sustaining a long-term relationship with every on-boarded apartment.
- Educate every client about new plans/ offers as on when raised by NoBrokerHOOD.
- Retaining every account through successful renewals on completion of subscription period.
Founder
Future Steel
Mumbai
03.2018 - 06.2020
- (Manufacturing and Retails Steel Item)
- Manufacturing the Steel Iteam and selling it to the Seven Cities
- Handling All the Aspect on Sales & Operation
MIS Executive
ICICI Prudential Life Insurance LTD
Mumbai
06.2016 - 01.2018
- Accurate and appropriate data maintenance at all times
- Circulating dashboards to business teams, senior management, & service teams within the time frame committed
- Dashboard which contains complaints trends, Customer Profile, Sales channel wise trends etc
- Daily MIS to be published for teams which includes team productivity report, team performance report
- Data analysis and reporting
- MIS to team to assist in reduction of complaints
- Automation of manual reports
- Preparing accurate reports for regulator on monthly, quarterly, and yearly basis within the committed timelines
- Preparing data for board presentation
- Also, having knowledge of SAP (Business Objects) like data extracting, making query
- Coordinating with Internal stakeholders for issue identified and for rectification of the same
- Handling complaints received through social media (Facebook, Twitter, LinkedIn, consumer complaints, etc.).
Customer Service Executive
Epicenter Technology Private Limited
Mumbai
12.2015 - 06.2016
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Provided primary customer support to ICICI Prudential Customer internal and external customers on email
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
- Recommended products to customers, thoroughly explaining details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Manufacturing Operator
R.C Steels
Mumbai
06.2014 - 11.2015
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Inspected products and machines to maintain quality and efficiency
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Manually set up machinery, lathes and grinders
- Developed and maintained relationships with customers and suppliers through account development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Established and cultivated solid business relationships with new or existing customers.
Education
MBA - Operations Management
Narsee Monjee Institute of Management Studies
06.2022
GED - Science Art & Commerce
S N College
04.2014
Skills
- Workflow planning
- Data analysis
- Employee relations and conflict resolution
- Superb time management skills
- Report generation
- Customer relations specialist
Affiliations
- Certificate of Appreciation for the Monthly Award 2021 for Best Senior Account Manager at NoBrokerHOOD.
- Certificate of Appreciation for Half Yearly Award 2021 for Best Senior Account Manager at NoBrokerHOOD.
- Recognition for highest revenue collection during the COVID-19 pandemic at NoBrokerHOOD.
- Achieved early promotion in 8 months, analyzing spectacular performance throughout
Timeline
Assistance Area Sales Manager
NoBroker Technologies Solutions Pvt Ltd
04.2023 - Current
Operations Manager (Pan India)
NoBroker Technologies Solutions Pvt Ltd
08.2022 - 03.2023
Senior Account Manager
NoBroker Technologies Solutions Pvt Ltd
08.2021 - 07.2022
Key Account Manager
NoBroker Technologies Solutions Pvt Ltd
07.2020 - 07.2021
Founder
Future Steel
03.2018 - 06.2020
MIS Executive
ICICI Prudential Life Insurance LTD
06.2016 - 01.2018
Customer Service Executive
Epicenter Technology Private Limited
12.2015 - 06.2016
Manufacturing Operator
R.C Steels
06.2014 - 11.2015
MBA - Operations Management
Narsee Monjee Institute of Management Studies
GED - Science Art & Commerce
S N College
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