Deepak Chavan v
Accounts assists/sales supervisor
Bengaluru,KA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
ABOUT : Communication Adaptability Decision Making Customer Service: Energetic and optimistic customer service representative with over 7+ years of professional experience assisting customers in solving complex issues. Keen to support. in becoming a market leader through proven customer support skills. & Helped reduce First Response Time by 20% within the first quarter of employment.
Accountant : Disciplined and persistent senior accountant with over 6+ years of professional experience. Eager to employ proven IT skills Worked with cross- functional teams to leverage cloud automation of account reconciliation
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
Accountant/sales supervisor
OASIS WATER COMANY SAOC,
Muscat , Oman
01.2016 - 08.2022
- Dealing with day-to-day sales and cash collection of water sales,
- Supported general accounting functions for monthly close process with sales team & Coordinated recording of month-end activity
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered financial information, prepared documents and closed books.
- Handled day-to-day accounting processes to drive financial accuracy.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Used advanced software to prepare documents, reports and presentations.
- Met and exceeded service level goals to achieve standards and expectations.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
SENIOR CUSTOMER SUPPORT ASSOCIATE
ACCENTURE
BANGALORE, India
01.2013 - 06.2014
- Health Utilization & Clinical management Services to support and improve the delivery of health & wellness Prevention & Chronic Care and analytics-driven approaches to increase patient-physician engagement and drive adherence to clinical protocols, resulting in improved clinical outcomes and quality.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Supported patients across various hospitals with both physical and emotional needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
Customer Care Executive
OCWEN FINANCIALS
BANGALORE, India
01.2011 - 06.2012
- Helping homeowners and communities outreach events including an informational call where borrowers can ask questions and learn about assistance options for a mortgage lender dedicated to education and providing loans that help customers meet their personal and financial needs, currently available in their community.
- Communicated with customers to identify needs and expectations.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Attracted new mortgage loan applications by developing relationships within community.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
- Remained updated with latest information related to mortgage products and services being offered.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Technical Service Representative
ALFA BUSINESS SERVICES
BANGALORE, India
01.2009 - 09.2011
- Assisting juniors and developers during their work in getting fixed-line, broadband, and mobile services in the UK and also provides subscription television and IT services & troubleshooting customer needs in telecom services.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Updated software and firmware with latest patches.
- Worked with business partners to research, implement and support technology.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Monitored overall network performance.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
Sales Executive - Key Accounts
HDFC BANK
BANGALORE, India
01.2007 - 09.2009
- Dealing with corporate clients
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
High School Diploma -
06.2005 - 06.2006
Per university - Commerce
07.2005 - 07.2006
Bachelor of commerce - Accounts
06.2009 - 07.2011
Skills
Knowledge of supervisory concepts
Supervisory experience
Supervisory skills
Supervisory training
Flexible and Adaptable
Excellent Communication
Dependable and Responsible
Training and Development
Analytical and Critical Thinking
Planning and Coordination
Supervisor collaboration
Hobbies
Cricket and photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accountant/sales supervisor - OASIS WATER COMANY SAOC,
01.2016 - 08.2022
SENIOR CUSTOMER SUPPORT ASSOCIATE - ACCENTURE
01.2013 - 06.2014
Customer Care Executive - OCWEN FINANCIALS
01.2011 - 06.2012
V S Prasanna Bharathi University - Bachelor of commerce , Accounts
06.2009 - 07.2011
Technical Service Representative - ALFA BUSINESS SERVICES
01.2009 - 09.2011
Sales Executive - Key Accounts - HDFC BANK
01.2007 - 09.2009
Bharatiya Shiksha Parishad - Per university , Commerce
07.2005 - 07.2006
MERRY LAND HIGH SCHOOL - High School Diploma,
06.2005 - 06.2006