Deepak Chhabra
Summary
Automotive executive with over 20 years of experience in leading operations for major OEMs across pre-owned, electric, and new vehicle markets. Demonstrated success in driving profitability, expanding market presence, and creating scalable organizational structures. Expertise in strategy formulation, financial management, team development, and stakeholder collaboration, resulting in significant business transformations and enhanced customer loyalty.
Overview
23
23
years of professional experience
Work History
Executive Director
Extended Warranty India
Delhi
05.2024 - Current
- Led organization's comprehensive business strategy and operations to drive growth across verticals.
- Developed high-level business plans, achieving sales growth and expanding aftersales network to over 1,000 workshops.
- Managed budgets ensuring consistent P&L success and measurable EBIT improvements across all business areas.
- Cultivated relationships with key stakeholders including OEMs and insurance companies to enhance collaboration.
- Oversaw operational efficiency, quality assurance, and compliance with industry regulations and internal policies.
- Implemented training programs to elevate staff performance and customer service quality.
- Analyzed market trends to guide strategic decisions for new product launches and services.
NATIONAL HEAD – SALES & MARKETING
Lord’s Automative Pvt. Ltd
Gurgaon
08.2023 - 02.2024
- Facilitated appointment of 32 dealers and 4 distributors in six months.
- Directed national operations to enhance service delivery across all branches.
- Established strategic partnerships with suppliers to optimize product sourcing.
DGM AFTERSALES – NETWORK & COMMERCIAL OPERATIONS
General Motors
Gurgaon
08.2014 - 06.2023
- Managed P&L for India business, generating EBIT of $2 million in CY 2022.
- Executed a four-stage strategy to sustain Chevrolet Aftersales business across 115 cities and 180 network points.
- Re-launched ACDelco multi-brand part vertical with over 300 SKUs to drive revenue.
- Achieved sales of over 1,800 certified Chevrolet vehicles in CY 2016, with over 86% dealer participation in the certified used vehicle network.
- Reduced average inventory days from 32 to 18 by conducting BTL activities for awareness and lead generation.
- Recovered INR 2.6 million written-off amounts from DGS&D and railways.
- Received President Medal for Business Excellence and innovative initiatives.
- Identified customer needs promptly while providing excellent service both face-to-face and via phone.
REGIONAL HEAD
Tata Motors
Lucknow
05.2012 - 07.2014
- Increased new car business volumes in North Zone, contributing 30% to overall sales.
- Implemented fleet exchange program for bulk deals with fleet operators.
- Administered performance management, recruitment, and training at dealerships.
- Ensured timely settlement of exchange bonuses and promotional claims for TMA dealers.
- Developed and executed regional sales strategy to strengthen market presence.
- Led cross-functional teams to enhance operational efficiency and product delivery.
- Monitored market trends, identified improvement areas, and devised growth plans.
- Coached sales representatives, maximizing selling effectiveness through feedback and recognition.
ASSISTANT SUPERSTORE STORE HEAD / SENIOR AREA MANAGER
Mahindra First Choice Wheels Ltd.
New Delhi
02.2009 - 05.2012
- Established business operations for first used car superstore in North India, achieving average sales of 100 cars and generating over INR 3 Cr. monthly revenue.
- Recognized as No.1 Area Manager nationally for sales volume, warranty sales, and revenue generation.
- Nominated for international corporate training programs from Harvard and Centre for Creative Leadership.
- Managed daily operations of vehicle sales and service teams to optimize performance.
- Oversaw inventory management to maintain optimal stock levels across multiple locations.
- Coordinated training programs to enhance customer service skills among staff members.
- Analyzed sales data to identify growth trends and opportunities.
- Ensured consistent compliance with company policies and industry regulations.
HEAD – PREOWNED CAR BUSINESS
MGF Toyota
Gurgaon
09.2002 - 01.2009
- Generated incremental retail numbers through exchange; completed documentation and ownership transfers.
- Tracked exchange inquiries, ensuring timely evaluations and negotiated price gaps for closure.
- Contributed innovative ideas to enhance team performance and project outcomes.
- Collaborated with diverse coworkers to accomplish goals and resolve product-related issues.
- Delivered exceptional service to customers during face-to-face interactions and phone communications.
- Identified customer needs promptly to enhance satisfaction and efficiency.
- Worked with cross-functional teams to achieve project objectives successfully.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
Education
MBA - Sales & Marketing
Symbiosis
PuneB. Com -
SGTB Khalsa College
DelhiSkills
- Strategic planning and business strategy
- Revenue generation and financial management
- Operations management and operational efficiency
- Customer relationship management and client services
- People management and program leadership
- Process improvement and growth management
- Market analysis and sales management
- Communication and interpersonal skills
- Adaptability and crisis management
- Public speaking and program monitoring
Websites
Leadership Competencies
- Strategic Planning
- Channel Management
- Network Development
- Revenue Generation
- Operations Management
- Customer Relationship Management
- People Management
- Process Improvement
- Communication & Interpersonal Skills
- Adaptability
Professional Development
- Harvard Manage Mentor Certification in Business and Relationship Management
- Early Leaders Certification program by the Center for Creative Leadership
- Tata Business Excellence Module Integrated Management Systems
- Nominated for Champion of Integrity award on General Motors global platform
Timeline
Executive Director
Extended Warranty India
05.2024 - Current
NATIONAL HEAD – SALES & MARKETING
Lord’s Automative Pvt. Ltd
08.2023 - 02.2024
DGM AFTERSALES – NETWORK & COMMERCIAL OPERATIONS
General Motors
08.2014 - 06.2023
REGIONAL HEAD
Tata Motors
05.2012 - 07.2014
ASSISTANT SUPERSTORE STORE HEAD / SENIOR AREA MANAGER
Mahindra First Choice Wheels Ltd.
02.2009 - 05.2012
HEAD – PREOWNED CAR BUSINESS
MGF Toyota
09.2002 - 01.2009
MBA - Sales & Marketing
Symbiosis
B. Com -
SGTB Khalsa College
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