Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deepak Choudhary

New Delhi,DL

Summary

Driven by a passion for operational excellence and workforce management, I significantly enhanced efficiency and customer satisfaction at Concentrix. Leveraging quality assurance and effective communication, I led teams to exceed project timelines while fostering employee development. My problem-solving aptitude and active listening skills underpin a track record of achieving and surpassing strategic goals.

Overview

6
6
years of professional experience

Work History

Operations Lead

Concentrix
09.2022 - Current
  • Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
  • Evaluated technology solutions to identify tools that would enhance overall operational efficiency without compromising on quality standards.
  • Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Enhanced team productivity by providing ongoing training and development opportunities.

Operation Representative

Concentrix
11.2018 - 08.2022
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Assisted in the planning and execution of large-scale events, ensuring seamless coordination among various stakeholders on-site logistics management.
  • Handled customer needs and issues by working with representatives and customers directly.
  • Increased customer satisfaction through exceptional service and communication skills.
  • Followed -through on all critical inter departmental escalations to increase customer retention rates.
  • Responsible for ensuring production deadlines are met while maintaining quality control standards.

Education

Bachelor of Arts - Political Science

Delhi University (Deshbandhu College)
Nehru Place, South Delhi
06.2017

Skills

  • Operational Efficiency
  • Workforce Management
  • Quality Assurance
  • Employee Development
  • Effective Communication
  • Problem-solving aptitude
  • Active Listening

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Operations Lead

Concentrix
09.2022 - Current

Operation Representative

Concentrix
11.2018 - 08.2022

Bachelor of Arts - Political Science

Delhi University (Deshbandhu College)

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Deepak Choudhary