Deepak Choudhary
New Delhi
Summary
Senior management professional,with more than 20 years of experience, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
24
24
years of professional experience
Work History
Sr.Manager
Global Growth Arrevio
12.2023 - Current
- Build a process from scratch (pilot process), ramping up from zero to 50 FTE within one calendar year
- Led the company's transition from their old model of revenue generation to a new methodology
- Managing a team of 75 people and counting
- End to end business management
- From managing just one business vertical to adding 6 more, within one calendar year
- Coordinate with various stakeholders to mitigate any risks and ensure compliance
- Recruit, develop, and retain top talent, identify opportunities to enhance performance and establish a positive work culture centered on inclusion
Head Of Business
Ace Up Technologies Pvt Ltd
01.2020 - 12.2023
- Achieving sales targets and revenue growth
- Conducting market research and analysis
- Generating and converting leads
- Developing persuasive proposals
- Establishing strategic partnerships
- Client Management
- Building and maintaining relationships
- Expanding into new markets
- Managing budget allocation and cost control
- Enhancing customer satisfaction and retention
- Building strong customer relationships and partnerships
- Addressing customer concerns and resolving issues effectively
- Optimizing business processes and efficiency
Associate Vice President
OgreLogic Solutions Pvt Ltd
12.2018 - 12.2019
- Reporting into CEO
- End to end project management
- Goal setting for various departments
- Target setting for the team
- Reportees included head of various departments
- Driving revenue through effective strategy implementation
- Strong team performance thus creating more HIPO's
- On the job training program for new joinees and LQP
- Client interaction through supervisor calls and closing deals
- Working with Tech department for effective project completion
- Effective implementation of lead generation tools
Lead Assistant Manager - Operations/Client Services
EXL Services India Pvt Ltd
12.2014 - 11.2018
- Reportees include Asst
- Managers & a team
- Effective Account Management by ramping up business single handedly to generate more revenue for the organisation
- Involved in migration of a new business
- Currently leading the most complex project which generates employment for 300+ people
- Managing end to end operations
- Complaint/Escalation Management
- New business migration & implementation
- Direct client handling including sales pitch for new business
- Formulation of strategies to enhance client centricity for a higher CSAT
- Formulation of HR policies to contribute towards a higher ESAT
- Driving AIM to enhance Process Excellence for a higher annualized returns
- Developing goals & core competencies of an Asst
- Manager
- Involved in Recruitment and T&D for the project
- Goal Setting for a financial year for the associates
- Annual appraisal closure for the projects
- Managing attrition & shrinkage for the entire project
- Devising cross skilling roadmap for the staff to gain higher productivity
- Driving adherence to company policies & procedures by working closely with compliance team
- Effective capacity management to enhance profitability
- Planning IJP's & formulating JD's for the required profile
Asst. Manager - Operations
EXL Services India Pvt Ltd
12.2011 - 12.2014
- Reporting to Manager
- Managing day to day operations based on agreed SLA's
- Leading, guiding & managing the team
- Handling escalations
- Ensuring accurate & timely MIS generation and reporting
- Assisting in PE initiatives
- Maintain & develop the process to ensure optimum efficiency
- Process level KPI reporting, P4P reporting & data analysis
- Provide coaching & feedback to team members to enhance performance
- Formulate goal forms & competencies for the associates
- Coaching & guiding team members on organizational goals, policies & values
Asst. Manager- Business Development & Operations
Prowess Solutions
01.2009 - 01.2011
- Reporting to Manager
- Devise and monitor end-to-end sales program for voluminous revenue generation
- Implemented strategic planning methods for business development
- Formulation of marketing strategy for smooth and effective key account management
- Formulating strategy for effective CSAT surveys for better CRM
- Coordinate all human resource issues including recruitment and staff allocation
- Provide innovative and effective solutions to a wide range of complex problems by thinking 'outside the box'
- Built top-performing sales team of 15 from the ground up
- Coached, trained and mentored Sales Associates to deliver outstanding personal performance
- Conducted extensive negotiations with partners, establishing synergistic, highly profitable relationships
- Create custom system solutions by working closely with clients
- This resulted in systems that met client needs precisely, increasing customer satisfaction and sales
- Developed and nurtured excellent relationships with key accounts
- This established trust and rapport, and allowed us to rebuild former relationships as well as establish a new, lucrative client base
- Identify new opportunities for expansion; implement appropriate sales and marketing strategies
Team Leader (Operation)
R Systems International Ltd.
01.2006 - 01.2007
- Company Overview: (IT/ITES Industry)
- Reporting to Asst
- Manager (operations)
- Handled team of 15-20 FTE's and Sr.FTE's
- Part of core team of 10 people to transition H.R.O business from leading clients in U.S.A
- Only T.L to service the same accounts live along with U.S peers
- Responsible for formulation of SLA's, KRA's and KPI's for the process and strict adherence to them
- Identified and made recommendation for process improvements
- Worked in close coordination with MIS, Quality and Training department to enhance process efficiency
- Oversaw the implementation of organizational policies and procedures
- Monitored the performance of personnel to ensure a productive work environment
- Managed the HR function in the areas of staffing and training
- Formulated strategy for R&R programmes
- Motivated employees to achieve personal goals and to consistently meet expected quotas
- Built a teamwork environment that encouraged hard work and collaboration
- Ensured workflow efficiencies, customer service excellence, and quality assurance
- (IT/ITES Industry)
Accounts Receivable Manager
Global Vantedge (Essar Group)
01.2003 - 01.2006
- Company Overview: (IT/ITES Industry)
- Reporting to Team Leader(operations)
- Mentored a team of 10 FTE's
- Only person responsible for handling clients with average balance of $40000
- Was responsible for direct client interactions for formulating SLA's for HNI's
- Business Development with various BFSI clients
- Responsible for formulating strategy regarding Presales, Sales and customer service
- Formulation of strategy pertaining to dialer and skip tracing
- For HNI's streamlined the process of Home Mortgage and refinancing
- Worked in synchronization with world's three major credit unions for generation and updating of credit reports
- (IT/ITES Industry)
Customer Relationship Manager
HERO ITES (HERO group)
01.2002 - 01.2003
- Company Overview: (IT/ITES Industry)
- (IT/ITES Industry)
Executive
V. Customer Pvt. Ltd.
01.2001 - 01.2002
- Company Overview: (IT/ITES Industry)
- (IT/ITES Industry)
Education
M.B.A - Sales & Marketing, HR
Ranchi University
01.2009
Graduate Diploma - Business Administration
National Institute of Management
10+2 - Commerce
B.I.E.C
10th -
I.C.S.E
Skills
- Leadership
- Strategic Planning
- Project Management
- Financial Acumen
- Team Development
- Communication Skills
- Problem Solving
- Negotiation
- Change Management
- Data Analysis
- Cross-functional collaboration
- Operations management
Accomplishments
- Collaborator of the year award
- Long Service Award
- Best Lead Asst. Manager HY1 2015
- Monthly Star performer award 05/15, 01/15, 03/14, 11/13, 01/13
- Top Performer Award HY 1 & 2 2012 & 2013.
- Highest Employee Satisfaction Award for the year 2012 & 2013
- Best Presenter Award Management Offsite 2012
- Certificate of excellence for helping new FTE's to come up the learning curve sooner.
- Hipo for the year 2015
- Rewarded for successfully migrating 2 projects worth millions of dollars
Training And Development
- LEAN & ASSET trained
- Operation Management
- Cost management
Personal Information
Date of Birth: 11/20/77
Technical Profile
- SAP
- MS Office
- MIS
- Visio
Timeline
Sr.Manager
Global Growth Arrevio
12.2023 - Current
Head Of Business
Ace Up Technologies Pvt Ltd
01.2020 - 12.2023
Associate Vice President
OgreLogic Solutions Pvt Ltd
12.2018 - 12.2019
Lead Assistant Manager - Operations/Client Services
EXL Services India Pvt Ltd
12.2014 - 11.2018
Asst. Manager - Operations
EXL Services India Pvt Ltd
12.2011 - 12.2014
Asst. Manager- Business Development & Operations
Prowess Solutions
01.2009 - 01.2011
Team Leader (Operation)
R Systems International Ltd.
01.2006 - 01.2007
Accounts Receivable Manager
Global Vantedge (Essar Group)
01.2003 - 01.2006
Customer Relationship Manager
HERO ITES (HERO group)
01.2002 - 01.2003
Executive
V. Customer Pvt. Ltd.
01.2001 - 01.2002
M.B.A - Sales & Marketing, HR
Ranchi University
Graduate Diploma - Business Administration
National Institute of Management
10+2 - Commerce
B.I.E.C
10th -
I.C.S.E
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