Deepak D
Bangalore
Summary
Highly efficient, reliable, enthusiastic and hardworking.
Experienced IT professional with 4 years in IT services, specializing in SharePoint, IIS middleware, and Microsoft Exchange Online administration. Skilled in configuration, maintenance, security, and troubleshooting, ensuring seamless email communication, data integrity, and user satisfaction. Committed to staying updated with industry trends and best practices to deliver exceptional results.
Overview
4
4
years of professional experience
1
1
Certificate
Skills
- Microsoft office 365
- Exchange Online
- Power Shell
- SharePoint Online
- Incident Management
- Mail Flow
- IIS
- Customer Approach
- Analytical/Problem Solving Skills
- Good Team Player & Quick Learner
- Ability to take Project Ownership
Work History
ANALYST 1 INFRASTRUCTURE SERVICES
DXC Technology
Bangalore
06.2023 - Current
- Manage hybrid environment, including Office 365/Exchange Online administration and user management
- Resolve issues related to recipients management, such as provisioning user mailboxes, shared mailboxes, resource mailboxes, and distribution groups
- Handle compliance management tasks, including email data recovery, creating retention policies, and managing email archiving
- Create and provision user accounts, group mailboxes, and conference rooms, ensuring appropriate access and providing support for related issues
- Manage Exchange calendar and shared calendar permissions and delegation
- Troubleshoot Outlook and Outlook (OWA) issues.
- Address free/busy calendar issues and meeting requests.
- Utilize content search in Compliance Manager Admin Center for investigative purposes.
- Understand Directory Synchronization for Office 365.
- Perform basic troubleshooting for Microsoft Teams and One Drive issues.
- Resolve day-to-day incidents and service requests related to Exchange Online.
- Administer Exchange Online using Power Shell commands.
- Adhere to SLA management and ensure timely ticket resolution.
- Maintain Standard Operating Procedure (SOP) documents for Office 365 tasks.
- Configure mail forwarding rules, set out-of-office messages, and manage mailbox delegation.
- Create knowledge base (KB) articles to assist Service Desk in resolving Level 1 Office products issues.
- Proficient in Power Shell modules such as MS Online and Exchange.
- Prioritize and escalate problems to Tier 3 level when necessary and follow up on solutions.
- Work with Microsoft support, opening Premier cases to resolve issues.
- Perform compliance management tasks such as auditing logs, e-discovery, and content searching.
- Manage email protection, including spam filtering, releasing quarantined mails, and extended mail trace.
- Monitor health check of all accounts and provide updates to account leads.
Professional 1 System Administrator
DXC Technology
Bangalore
06.2022 - Current
- Installed, configured and administered middleware applications such as Apache Tomcat, WebSphere and Oracle WebLogic.
- Developed scripts for automation of day-to-day tasks related to Middleware administration.
- Troubleshooted application issues, identified root cause and provided timely resolution.
- Configured security settings on middleware applications in accordance with the organization's policies.
- Implemented patches and upgrades on middleware components in order to keep them up-to-date with latest releases.
- Investigated and resolved complex problems related to integration of multiple systems through web services and messaging queues over Middleware layers.
Associate Professional Software Engineer.
DXC Technology
Bengalore
06.2020 - Current
- Engage actively with end users, analyzing requirements, and preparing requirement and design documents.
- Create SharePoint sites for projects and communication purposes, ensuring efficient collaboration.
- Develop Document Libraries, Form Libraries, Lists, and Site Columns to facilitate organized content management.
- Establish Site Collections, Sub Sites, and Surveys to meet project requirements.
- Offer SharePoint application and troubleshooting support specifically for one project, catering to internal customers.
- Grant site access to both internal and external users, ensuring appropriate permissions and security measures.
- Perform data recovery tasks, including recovering deleted sites and One Drive data, to maintain data integrity and continuity.
Accomplishments
- Champ Award at DXC.
- Appreciations from customers
Certification
- Microsoft 365 certified Fundamentals: AZ 900.
- Training on Power Apps and power Automate
Education
PUC - PCME
05-2016
Subjects: Mechanical Engineering
S.S.L.C. -
05-2014
Subjects: Mechanical Engineering
B.E - Mechanical Engineering
09-2020
Subjects: Mechanical Engineering
Languages
English
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Telugu
Beginner
A1
Hindi
Advanced (C1)
C1
Technical Qualifications
- Proficient in incident and request management through ticketing tools.
- Proficient in user creation, deletion, block, and management on O365.
- Experienced in resolving mail flow issues like send and receive.
- Proficient in Mailbox Management including creating Mail Forwarding Rules, setting OOO, and providing Delegation access.
- Skilled in tracking email through message trace.
- Proficient in EXO management through PowerShell.
- Experienced in User Administration including modification and deletion of Exchange Mailboxes and Distribution Lists.
Projects Handled
SharePoint Administration
- Ozone
- Kuoni
- Palfinger
- Cellnex
- Jimmy choo
- Bella vista
IIS Middleware Administration
- EDP Management
Microsoft O365 Administration
- Georg Fischer
- State bank on Mauritius
Technical Qualifications
- Proficient in incident and request management through ticketing tools.
- Proficient in user creation, deletion, block, and management on O365.
- Experienced in resolving mail flow issues like send and receive.
- Proficient in Mailbox Management including creating Mail Forwarding Rules, setting OOO, and providing Delegation access.
- Skilled in tracking email through message trace.
- Proficient in EXO management through PowerShell.
- Experienced in User Administration including modification and deletion of Exchange Mailboxes and Distribution Lists.
Projects Handled
SharePoint Administration
- Ozone
- Kuoni
- Palfinger
- Cellnex
- Jimmy choo
- Bella vista
IIS Middleware Administration
- EDP Management
Microsoft O365 Administration
- Georg Fischer
- State bank on Mauritius
Technical Qualifications
- Proficient in incident and request management through ticketing tools.
- Proficient in user creation, deletion, block, and management on O365.
- Experienced in resolving mail flow issues like send and receive.
- Proficient in Mailbox Management including creating Mail Forwarding Rules, setting OOO, and providing Delegation access.
- Skilled in tracking email through message trace.
- Proficient in EXO management through PowerShell.
- Experienced in User Administration including modification and deletion of Exchange Mailboxes and Distribution Lists.
Projects Handled
SharePoint Administration
- Ozone
- Kuoni
- Palfinger
- Cellnex
- Jimmy choo
- Bella vista
IIS Middleware Administration
- EDP Management
Microsoft O365 Administration
- Georg Fischer
- State bank on Mauritius
Technical Qualifications
- Proficient in incident and request management through ticketing tools.
- Proficient in user creation, deletion, block, and management on O365.
- Experienced in resolving mail flow issues like send and receive.
- Proficient in Mailbox Management including creating Mail Forwarding Rules, setting OOO, and providing Delegation access.
- Skilled in tracking email through message trace.
- Proficient in EXO management through PowerShell.
- Experienced in User Administration including modification and deletion of Exchange Mailboxes and Distribution Lists.
Projects Handled
SharePoint Administration
- Ozone
- Kuoni
- Palfinger
- Cellnex
- Jimmy choo
- Bella vista
IIS Middleware Administration
- EDP Management
Microsoft O365 Administration
- Georg Fischer
- State bank on Mauritius
Technical Qualifications
- Proficient in incident and request management through ticketing tools.
- Proficient in user creation, deletion, block, and management on O365.
- Experienced in resolving mail flow issues like send and receive.
- Proficient in Mailbox Management including creating Mail Forwarding Rules, setting OOO, and providing Delegation access.
- Skilled in tracking email through message trace.
- Proficient in EXO management through PowerShell.
- Experienced in User Administration including modification and deletion of Exchange Mailboxes and Distribution Lists.
Projects Handled
SharePoint Administration
- Ozone
- Kuoni
- Palfinger
- Cellnex
- Jimmy choo
- Bella vista
IIS Middleware Administration
- EDP Management
Microsoft O365 Administration
- Georg Fischer
- State bank on Mauritius
Technical Qualifications
- Proficient in user creation, deletion, block, and management on O365.
- Skilled in managing and troubleshooting Office365 portal.
- Experienced in resolving mail flow issues like send and receive.
- Proficient in Mailbox Management including creating Mail Forwarding Rules, setting OOO, and providing Delegation access.
- Knowledgeable about Compliance Management.
- Familiar with setting Connection filter, SPAM filter, and initiating Mail trace.
- Experienced in assigning and modifying O365 licenses and MS Teams licenses.
- Skilled in tracking email through message trace.
- Proficient in Retention tags, Retention policies, and Archive.
- Experienced in Exchange online protection.
- Knowledgeable about Outlook related issues and troubleshooting.
- Skilled in Blocking/unblocking, IP whitelisting, and IP Lock.
- Proficient in EXO management through PowerShell.
- Skilled in monthly report generation for accounts.
- Experienced in User Administration including modification and deletion of Exchange Mailboxes and Distribution Lists.
- Proficient in incident and request management through ticketing tools.
- Strong research and documentation skills with excellent planning, analytical, problem-solving, and organizational abilities.
Projects Handled
SharePoint Administration - 1 Year.
- Ozone
- Kuoni
- Palfinger
- Cellnex
- Jimmy choo
- Bella vista
IIS Middleware Administration - 1.5 Years
- EDP Management
Microsoft O365 Administration - 1.5 years
- Georg Fischer
- State bank on Mauritius
Hobbies and Interests
- Listening Music
- Playing Cricket
- Travelling
- Cooking
- Playing Games
- Watching Movies
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