Summary
Overview
Work History
Education
Skills
Work Authorization
Personal Information
Technical Skills
Timeline
Generic
DEEPAK D

DEEPAK D

System Engineer
Berlin Tempelhof - Schöneberg

Summary

Over 5 years of experience in technical support and troubleshooting with a focus on Active Directory, Exchange Online, and customer service. Skilled in providing comprehensive technical assistance via phone, email, and remote support, ensuring swift resolution of user issues. Proven ability to manage and maintain user accounts, computers, and groups in Active Directory, delivering expert advice on appropriate actions. Experienced in configuring and troubleshooting email settings for Windows phones, hardware issues, printer configurations, and network problems, including VPN issues. Expertise in tracking, routing, and documenting problems and requests, ensuring timely and accurate resolutions. Demonstrated ability to research, diagnose, and identify solutions for system issues, minimizing operational disruptions. Proficient in preparing accurate and timely reports, leveraging internal and external resources for technical solutions. Hands-on experience in AD administration tasks, including creating, managing, updating, and deleting employee accounts, and granting appropriate permissions. Competent in configuring Exchange Online settings, setting up mail flow rules, and managing compliance features through the Exchange Admin Center. Demonstrated leadership and multitasking skills, ensuring seamless project progression in the absence of the escalation lead. Actively participated in quality control through call monitoring and constructive feedback, fostering a culture of continuous improvement and excellence.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

System Engineer

CGI
05.2022 - 04.2025
  • Provide comprehensive technical assistance via phone, email, and remote support, ensuring swift resolution of user issues.
  • Manage and maintain user accounts, computers, and groups in Active Directory, delivering expert advice on appropriate actions.
  • Configure and troubleshoot email settings for Windows phones and address related issues.
  • Resolve hardware issues, configure printers, and troubleshoot network problems, including VPN issues.
  • Manage and troubleshoot Outlook configurations and Exchange issues.
  • Track, route, and document problems and requests, ensuring timely and accurate resolutions.
  • Escalate unresolved issues to internal teams, following standard procedures to ensure proper resolution.
  • Research, diagnose, and identify solutions for system issues, ensuring minimal disruption to operations.
  • Prepare accurate and timely reports, leveraging internal and external resources for technical solutions.

Technical Support Specialist

Altruist Technologies
08.2020 - 05.2022
  • Demonstrated exceptional troubleshooting skills for routers, DSL modems, ISP wireless range extenders, and other networking devices, providing expert voice support.
  • Assumed leadership responsibilities in the absence of the escalation lead, ensuring seamless project progression.
  • Conducted process training for new team members, contributing to their skill development and project success.
  • Actively participated in quality control through call monitoring and constructive feedback, fostering continuous improvement and excellence.

Education

Master of Business Administration - Marketing

Pondicherry University, St. Joseph's College
01.2019 - 01.2021

Bachelor of Commerce - undefined

Bangalore University, RJS Degree College
01.2015 - 01.2018

Skills

Windows 7

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Work Authorization

Eligible to work in Germany under the Chancenkarte program, 04/06/25, 04/05/26

Personal Information

  • Date of Birth: 03/06/93
  • Gender: Male
  • Nationality: Indian

Technical Skills

Windows 7, Windows 10, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Windows corporate mail activation and troubleshooting, Unified access troubleshooting, Azure, Okta, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Customer Support: 5 years (Advanced), Process and Quality Management: 5 years (Advanced)

Timeline

System Engineer

CGI
05.2022 - 04.2025

Technical Support Specialist

Altruist Technologies
08.2020 - 05.2022

Master of Business Administration - Marketing

Pondicherry University, St. Joseph's College
01.2019 - 01.2021

Bachelor of Commerce - undefined

Bangalore University, RJS Degree College
01.2015 - 01.2018

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DEEPAK DSystem Engineer