Deepak Dias

Execute IT infrastructure projects facilitating factory builds, production environments, and operational IT systems.

• Oversee comprehensive IT project delivery, ensuring adherence to defined scope, timeline, budget, and quality benchmarks.
• Spearhead IT workstreams for new factory build projects, collaborating with architects, suppliers, domain experts, and SMEs.
• Guarantee IT infrastructure (network, servers, hardware, and software) installation, configuration, testing, and integration with factory production systems.
• Implement smaller change initiatives, encompassing software upgrades, hardware refreshes, and server migrations.
• Create and uphold essential project artefacts: SOWs, project plans, RAID logs, RACI, governance packs, cost models, and delivery assessments.
• Oversee supplier contracts, coordinate hardware and software procurement, and evaluate vendor performance.
• Conduct risk and security assessments, guaranteeing adherence to GDPR and internal security standards.
• Facilitate stakeholder communications, detailing project progress, risks, and dependencies.
• Organise and oversee go-live activities, reducing business disruption through systematic downtime planning and communication.

Held multiple client-facing leadership roles across project and programme management, and people management, supporting large enterprise clients and contributing to revenue growth at both business unit and organisational level.

• Successfully delivered multiple million-pound projects in the capacity of project/program manager for large IBM clients. The projects spanned different migration phases – Planning, Discovery, POC, Design, Build, Test, Rehearse-migrate, rollback (if required), handover, and completion.
• Led the setup and stabilisation of IT support operations teams, delivering managed services to IBM clients, process optimisation, and ensuring consistent performance against contractual SLAs and KPIs.
• Managed end-to-end service delivery, working closely with clients, internal teams, and vendors to maintain service quality, compliance, and operational resilience.
• Played a key role in talent acquisition, hiring high-quality resources aligned to client and organisational needs, and mentoring aspiring people managers to build long-term leadership capability.
• Built strong client relationships through proactive engagement, issue resolution, and a continuous focus on customer satisfaction and value delivery.

Performed account management for Microsoft Gold Certified Partners, which included technical consultancy, advisory services, and support.

• Acted as a single point of contact for Microsoft Gold Certified Partners, implementing technical solutions, and performing escalation management.
• Collaborated with the client to solve complex troubleshooting issues, thereby reducing business downtime for the clients.
• Delivered technical training and sales seminars on Windows Server 2008 to Microsoft Partner Organisations from various locations in India before the product's final release.
• Providing recommendations about technical architecture, security, and deployment best practices for IT infrastructure projects.
• Providing clients with updates on the latest release or newer version of Microsoft products, advising how they can integrate into their existing environment, reduce costs, and improve productivity.
• Played a pivotal role in evangelising Windows Server 2008/R2 to Microsoft partners. Delivered numerous one-on-one and one-to-many technical workshops and training to the client.

Ocwen Financial Services – System Administrator, 06/2005 – 06/2006.

LogicaCMG - IT Consultant, 06/2003 – 06/2005.

DATANET SYSTEMS PVT LTD – Support Engineer, 10/2001 – 06/2003.

• Ensured top-notch customer service support to enterprise clients.
• Performed administration and troubleshooting of Windows 2003 Domains (Active Directory), Terminal Servers, File Servers, SQL, Sybase, and Exchange Server 2003.
• Implemented Visual Basic scripts to automate user management activities in Active Directory.
• Performed file server migrations and upgrades.
• Performing backups and restores, and updating antivirus software.
• Drive continuous improvement to identify and fix gaps in processes.
• Training new joiners, establishing new joining processes, and onboarding new employees.
• Application functionality testing, and deployment of banking applications for customers.
• Multi-tasked by working with the application development team, providing feedback from clients, and assisting in software deployment.