Deepak Duggal
IT Management
New Delhi
Summary
Adaptable Senior Project Management Consultant with 10+ years of managing complex projects and programs to deliver exceptional service to clients. Well-versed in financial management and consulting to meet strategic goals and objectives. Detail-oriented with excellent project building and leadership skills to carry out complex contractual and administrative tasks under tight deadlines with confidence and enthusiasm.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Project Management + Consultant
HCL Technologies LTD.
Delhi/NCR
07.2020 - Current
- Implemented performance metrics tracking system for monitoring project progress against key objectives.
- Scheduled and participated in meetings to discuss project progress and identify solutions to bottlenecks.
- Ensured compliance with industry regulations by diligently reviewing documentation requirements at each stage of the project lifecycle.
- Applied knowledge of project management life cycle to keep project work moving smoothly.
- Improved client satisfaction by consistently delivering projects on time and within budget constraints.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Reported regularly to managers on project budget, progress, and technical problems.
- Managing a team of 50 and providing L3/L4 technical support for the client Singapore Exchange.
- Determined appropriate budgets and oversaw expenses.
- Mentored junior team members in project management best practices, contributing to their professional growth and skill development.
- Liaised with team members to resolve issues that impacted project delivery.
- Administration of 5000+ Windows Server 2012/2016/2019 & 2022 located different locations in India & Singapore.
- Handling Cloud based technologies like: Azure AD, Active Directory and Office365.
- Administration of Active Directory, ADFS, DNS, DHCP, FRS, DFSR, DFS shares, Group Policies & Enterprise Certificate Authority.
- Performed several migration projects of Active Directory, DNS, DHCP, DFSR, DFS shares, Group Policies, File Server migrations on different platforms like: 2012 & 2016 servers.
Technical Lead
Flexis IT Pvt. Ltd.
Delhi/NCR
01.2014 - 07.2020
- Managing a team of 30 Engineers and providing L3/L4 technical support.
- Administration of 3000+Windows Server2003/2008/2012/2016 located different locations in US, Canada remotely.
- Handling Cloud based technologies like: Azure Active Directory and Office365.
- Administration of Active Directory, ADFS, DNS, DHCP, FRS, DFSR, DFS shares, Group Policies.
- Performed several migration projects of Active Directory, DNS, DHCP, DFSR, DFS shares, Group Policies, File Server migrations on different platforms like: 2003/2008/2012 servers.
- Administration and management Exchange server 2007/2010/2013 & Office365.
System Administrator
Data Armor India PVT. LTD. (CHI NETWORKS)
Delhi/NCR
07.2011 - 12.2013
- Administration, Maintenance of Windows Server2003\2008, Data Center located in CHICAGO (USA) and INDIA fully Remote Support.
- Administration and management of ESXi5.1/VMware and SAN server.
- Cloud hosting servers and services.
- Managing and Configuring Group Policy.
- Managing WSUS server for Patch Management.
- Managing OME server for Patch Management Hardware updates (BIOS, Firmware etc.).
- Managing Active Directory, DNS, DHCP, ADC etc.
- Migration of Exchange server 2007 to 2010 and hosting multiple domains’ mailboxes on single server.
- Managing and configuring Users, mailboxes, contacts, Transport Rules, Journaling, and Address List etc.
- Managing and configuring distribution list.
- User account administration and managing file & folder permissions.
- Backup Management through Store Grid VEMBU & NT Backup.
- Manage and monitor ESET NOD 32 Antivirus.
- Monitor and troubleshoot massage flow by EMC massage track tools.
- Configuring & Troubleshooting MS Outlook 2007 / 2010 and other Application installed on Client’s machine.
- Monitoring the servers through NAGIOS and ICINGA.
- Working on daily basis issues with SLA using ticketing tool 'Connect Wise'.
Senior Analyst
HCL Technologies
Delhi/NCR
04.2010 - 12.2010
- Providing fully Remote support to USA & UK clients over chat and email.
- Installation, Integration, Configuration, and proper support of Active Directories based on Windows Server 2003 and Windows Server 2008.
- Create AD and Exchange accounts, file permissions.
- Assist with the administration of Windows 2003 and 2008 active directory and domains.
- Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers.
- Troubleshoots and resolves software, hardware, Windows-based operating system, and networking problems.
- Managing and configuring Windows Software Update Services (WSUS).
- Installed software, patching, upgrading and maintenance of operating system.
- Managing and configuring Operation Master Roles.
- Managing and Configuring DHCP,DNS, Group Policy.
Sr. Engineer IT
PepsiCo. India Holding Pvt. Ltd.
Delhi/NCR
07.2007 - 04.2010
- Providing Technical Support for Hardware, Software and Networking.
- Responsible for Active directory, Group Policies, Folder Redirection and backups.
- Interacting with Users and resolving their issues.
- Installation and configuration of network printer and other hardware devices like PCs, Projectors.
- Maintaining User Accounts. Groups, Permission, Policy.
- Configuration of Microsoft Outlook in POP Environment.
- Good knowledge of MS-Office (Excel, PowerPoint, word).
Education
Post-Graduation (MBA) - Operation Management
SMU
SMU12.2010
Graduation (B.A) - Arts & Humanities
Delhi University
Delhi University01.2004
10th and 12th - Arts & Humanities
CBSE
CBSE10.2000
Skills
Project planning
Project leadership
Compliance monitoring
Azure AD
- Microsoft Windows Server 2016
- Microsoft Windows Server 2019
- Microsoft Windows Server 2022
- Microsoft Exchange Server 2016
- Office365
Active Directory/DNS/DHCP
Academic Qualification
- Post-Graduation (MBA) in Operation Management from SMU.
- Graduation (B.A) from Delhi University.
- 10th and 12th from CBSE.
Personal Information
- Date of Birth: 04/12/83
- Nationality: Indian
- Marital Status: Married
Technical Summary
- Active Directory, Azure AD, O365 and Wintel Administration experience.
- Configuration and support of Windows server 2008/2012/2016/2019 & 2022.
- Migration of AD, DNS, DHCP, O365 on multi–Windows server OS.
- Administration & support of Exchange server 2010, 2013 & Office365.
- Handling Cloud based technologies like: Azure Platform and Office365.
- Implementation and designing of Active directory in windows server 2008/12/16/19 & 2022.
- Hands on experience of Active Directory, Azure AD, DNS, DHCP and Group Policies.
- Hands on experience on Windows Software Update Services WSUS & SCCM.
- Worked on multiple Backup tools like Datto, Veeam and Windows server backup.
- Working on several RMMs monitoring tools like (LabTech, Kaseya, N-Able, GFI-MAX etc.).
- Managing and configuring virtual technologies like VMWARE & Hyper-V servers.
Timeline
Project Management + Consultant
HCL Technologies LTD.
07.2020 - Current
Technical Lead
Flexis IT Pvt. Ltd.
01.2014 - 07.2020
System Administrator
Data Armor India PVT. LTD. (CHI NETWORKS)
07.2011 - 12.2013
Senior Analyst
HCL Technologies
04.2010 - 12.2010
Sr. Engineer IT
PepsiCo. India Holding Pvt. Ltd.
07.2007 - 04.2010
Post-Graduation (MBA) - Operation Management
SMU
Graduation (B.A) - Arts & Humanities
Delhi University
10th and 12th - Arts & Humanities
CBSE
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