Deepak FNU
Fine Dining Server
Bazar Kufri
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Coffee Maker
Princess Cruises USA
03.2022 - 01.2023
- Preparing Coffee all day
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Promoted additional items with beverages, increasing store sales.
F&B Captain
Firdous Beautique StayPvt. Ltd
Shimla, Himachal Pardesh
04.2021 - 01.2022
- Coffee Man in Princess cruises
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored office supplies by checking inventory and placing orders.
- Stored guest valuables in safe and individual boxes for security.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Coffee Maker
Princess Cruise Lines Ltd.
, USA
08.2019 - 04.2020
- Ensuring a smooth service
- Guarantee a cost conscious manner of working
- Participate in internal meetings and training courses.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Food & Beverage Steward
ITC Fortune
Bangalore
11.2015 - 03.2019
- Welcome the guest assist them to there tables maintain all the service standards
- Suggest wine well goes with food, service of wine,
- Constant promotion of additional sales
- Active contribution to service
- Weekly CCG inventory , wine inventory
- Make the daily sales target, weekly, monthly .and discuss the method how to achieve set target, make the daily offers
- Weekly basis training about food and wine
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Created appealing food arrangements for party trays and specialized orders.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
F&B Associate
Suriyagarh
04.2015 - 11.2015
- Greet the guests of the hotel at the time of Check-in & Escort to their Room
- Taking calls at the reception
- Solving queries of the customers
- Giving suggestions to guests in terms of fooding & staying in the hotel
- Capability of doing up-selling
- Making Day to Day Arrival & Departure List
- Making Discrepancy Report
- Learn how to make Beds of the guests
- Turndown service to be given to the VIP Guests of the Hotel
- Taking Feedbacks of the Guests during Check-outs.
Trainee
Suryagarh Hotel, Rajasthan Fort And Palace Pvt. Ltd
Jaiselmer , Rajasthan
07.2014 - 12.2015
- Presenting the menu to the guests
- Maintaining the Standards & Quality of the service
- Set up all the Covers as per Tea, Lunch, Dinner
- Set up the buffet of the restaurant
- On a weekly basis Inventory has to be done for the stocks
- Taking Orders from the guests
- Serving the Guests In the restaurants & in room dining
- Taking orders on the phone for In house guests at Room service
- Delivery of orders in Rooms as per given time
- Refilling a Mini fridge in the room after the departure of the guests
- Taking food from the kitchen to a restaurant as per guests order
- Six Months training in F & B Service from Suryagrh Hotel Rajasthan Fort and
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Collaborated with employees from various backgrounds.
- Maintained punctuality in work attendance and project completion.
- Learned new materials, processes and programs quickly.
- Filled out timesheets and paperwork according to identified requirements.
Education
Diploma - Hotel Management and Catering Technology
IHM College
07.2013 - 07.2014
Higher Secondary School Certificate - undefined
HP Board of Dharamshala
undefined
HP Board of Dharamshala
Skills
Special Skillsundefined
Timeline
Coffee Maker
Princess Cruises USA
03.2022 - 01.2023
F&B Captain
Firdous Beautique StayPvt. Ltd
04.2021 - 01.2022
Coffee Maker
Princess Cruise Lines Ltd.
08.2019 - 04.2020
Food & Beverage Steward
ITC Fortune
11.2015 - 03.2019
F&B Associate
Suriyagarh
04.2015 - 11.2015
Trainee
Suryagarh Hotel, Rajasthan Fort And Palace Pvt. Ltd
07.2014 - 12.2015
Diploma - Hotel Management and Catering Technology
IHM College
07.2013 - 07.2014
Higher Secondary School Certificate - undefined
HP Board of Dharamshala
undefined
HP Board of Dharamshala
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