Deepak G

• Leading team of 10 personnel for managing Trading and client operations system for Morgan Stanley across US/ UK region
• Opening and managing accounts (Equity, Fixed Income, FX. Stock Loan, IPB, PWM, and Derivatives accounts) in Investment Banking for Morgan Stanley PLC
• Maintaining strategic relationships with clients and exhibiting strong relationship management skills, providing entitlement services to client to access their daily transactions/reports in metric portal
• Processing, KYC verification for various clients throughout global and tracking documents like AML TAX, CSTA and others
• Setting out in-house quality standards, ensuring high-quality deliverables while adhering to SLAs; updating delivery instructions for Equity, Fixed Income, FX PWM and IPB derivatives division trades.
• Developing competency among team members; managing appraisal process across the levels.
• Formulating & publishing Key Performance Indicators (KPIs) to stakeholder and senior management
• Analyzing improvement areas in process and implementing improvement ideas to minimize error and process time thereby maximizing customer satisfaction level
• Identifying needs for training and conducting regular training sessions for new joiners as well as team members; assessing & evaluating the team's performance metrics and actively participated in yearly performance appraisal through Appraisal Form System
• Generating daily. weekly and monthly dashboards based on team's performance to facilitate decision-making

Highlights:

• Acted as member of Pilot Team, and contributed in migration process from Mumbai (Onshore) to Chennai TCS in 2015 by generating reports for daily work
• Acted as team lead of Pilot Team, and contributed in migration process from Mexico (TCS) to Chennai TCS in 2023
• Led establishment of business unit by creating new branch of TCS MS (Morgan Stanley) in Nagpur and contributed in set-up of process activities with assistance of IT teams
• Performed BCP testing for every quarter in different locations.
• Received star performer of the month thrice
• Conducted Cricket tournament successful for entire ODC with valid approval
• Planned monthly team lunch & yearly team outing and pot lunch.

Client 2: Morgan Stanley

Team: CDM (Client Data Management)

• Tracked documents of the clients, like AML, TAX, and CSTA etc.
• Provided entitlement services to the client to access their daily transactions/reports.
• Constructed reporting for the clients in Matrix, FTP for clients to view transactions
• Involved in activities like New set ups, Maintenance, Inquiries, Reports, Projects and validation checker role.
• Involved in all management activities like maintaining the Score Card which covers all major trackers of the team like KPI/Error tracker, depth charts, control chart, procedure documents etc.
• Preparing and participating in all weekly calls with Controls discussing with client & desk escalations and finding solutions.
• Prepare to send EOD recap to team including checklist, issues log & staff coverage
• Ensure KRI & KPI SLAs are met consistently

Team: OORC (Ops Risk & Regulatory Control)

• Collaborating various reports like Weekly Risk Assessment, Phishing, Depth chart, etc.
• Developing and tracking deliverables, preparing management level presentation, ensuring accuracy & timeliness.
• Monitored the daily & weekly conversion/resolution and management targets.

Client 1: CITI Bank

Process: General Accounting

• Coordinating with Insurance companies (Royal Sundaram, Birla Sun Life, Apollo Munich& New India Assurance)
• Processing Non-life insurance policies.
• Debiting the money from customers account and crediting the same to internal (suspense) account by using putty.
• Checking customer card details by using Eclipse.
• Transferring the money through ME codes. Passing GL entries.
• Resolving customer queries through MS-Outlook& SLS (Service Login System).
• Independent Reconciliation of customer transaction on a daily basis pertains to Insurance Operation
• Reviews bank accounts check balances against ledger amounts and verifies that the amounts match with the financial statement like asset, liability, expenses and revenues.
• Reconciles assigned cash GL accounts on a monthly basis with minimum supervision
• Handling Month end activities like sending MIS to the clients.