Deepak Gopal
AREA MANAGER - Lulu International Exchange
Valanchery
Summary
Customer-focused professional with successful 19 year career in NBFC sector at India and UAE.
Overview
19
19
years of professional experience
Work History
Regional Head - Branch Operations
LuLu International Exchange
10.2017 - 06.2019
- Responsible for Alain region 9 branches P & L
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Streamlined operations for increased efficiency through process improvements and staff training.
- Managed budgets responsibly while investing in long-term growth opportunities that yielded positive returns.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visited sites periodically to view service levels and adherence to global service standards.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Branch Head Manager
LuLu International Exchange
12.2010 - 10.2017
- Enhanced branch efficiency by streamlining operational processes and implementing innovative management strategies.
- Conducted regular performance evaluations for employees, identifying strengths and weaknesses while creating targeted development plans to support their growth within the organization.
- Implemented effective marketing strategies to attract new customers and grow the branch''s client base consistently.
- Developed strong relationships with key clients through regular communication, personalized service offerings, and strategic account management.
- Implemented cost-saving measures without compromising service quality or staff morale, ultimately increasing profitability for the branch.
- Continuously monitored market conditions and competitor activities to identify potential opportunities or threats while adjusting business strategies accordingly for sustained success.
- Implemented staff training programs aimed at improving overall customer service skills, product knowledge, and sales techniques, leading to increased client satisfaction rates.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Branch Manager
UAE Exchange Centre LLC
01.2008 - 01.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
UAE Exchange & Financial Services
05.2000 - 12.2007
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Analyzed business processes to identify cost savings and operational efficiencies.
Education
Bachelor of Commerce
CALICUT UNIVERSITY
1998
Skills
- Operations Management
- Human Resources Management
- Business Development
- Relationship Building
- Staff Oversight
- Customer Relationship Management
Timeline
Regional Head - Branch Operations
LuLu International Exchange
10.2017 - 06.2019
Branch Head Manager
LuLu International Exchange
12.2010 - 10.2017
Branch Manager
UAE Exchange Centre LLC
01.2008 - 01.2010
Branch Manager
UAE Exchange & Financial Services
05.2000 - 12.2007
Bachelor of Commerce
CALICUT UNIVERSITY
Similar Profiles
Lyda Ann TapispisanLyda Ann Tapispisan
Branch Manager at Lulu International Exchange LlcBranch Manager at Lulu International Exchange Llc
NOMANUDDIN AHMEDNOMANUDDIN AHMED
BUSINESS DEVELOPMENT MANAGER at LULU INTERNATIONAL EXCHANGEBUSINESS DEVELOPMENT MANAGER at LULU INTERNATIONAL EXCHANGE
ARUN RAJARUN RAJ
Assistant Branch Supervisor at LuLu International ExchangeAssistant Branch Supervisor at LuLu International Exchange
MOHAMED SALMAN SABUMOHAMED SALMAN SABU
Business development executive at LULU INTERNATIONAL EXCHANGEBusiness development executive at LULU INTERNATIONAL EXCHANGE
MOHAMMED MUSTHAFAMOHAMMED MUSTHAFA
Accounting Manager at COLLEGIATE EDUCATION,KERALAAccounting Manager at COLLEGIATE EDUCATION,KERALA