Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DEEPAK GUPTA

LUCKNOW

Summary

Experienced professional with a strong background in support-related roles and proficient in providing technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.

Overview

8
8
years of professional experience

Work History

Technical Lead

HCLTECH
LUCKNOW
02.2017 - Current
  • Developed and maintained technical documentation for resolution related process.
  • Identified opportunities to customer issues.
  • Provided technical guidance to development team for automation process.
  • Collaborated with other team members to troubleshoot complex issues and develop solutions.
  • Mentored junior to learn the process and fix the issues.
  • Analyzed RCA for production incidents and identified permanent fixes.
  • Resolved customer issues by establishing workarounds and solutions to production incident.
  • Identified opportunities for process improvements to decrease in customer incident.

Education

Bachelor of Technology - Computer SCIENCE AND Engineering

ACCURATE Inst. OF Mgmt. AND TECHNOLOGY, AKTU
GREATER NOIDA
06-2014

Skills

  • Functional requirements expertise
  • Quality Assurance
  • Specification Writing
  • Team Management
  • Problem Resolution
  • C, C, Java, Python Understanding of programming language
  • Technical language in NoSQL Databases, Oracle, Incident Management tools
  • Excel to prepare report
  • Problem-solving abilities
  • Decision-Making

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Technical Lead

HCLTECH
02.2017 - Current

Bachelor of Technology - Computer SCIENCE AND Engineering

ACCURATE Inst. OF Mgmt. AND TECHNOLOGY, AKTU

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DEEPAK GUPTA