DEEPAK HEGDE
Senior Leader – Cloud & Infrastructure
Pune
Summary
Enterprise IT & Cloud Executive with 26+ years of experience leading global IT infrastructure, cloud transformation, DevOps, SRE, cybersecurity, and technology service delivery across global enterprises. Proven ability to lead organizations of approximately 200 technology professionals and manage $80M+ P&L portfolios while delivering business outcomes through cloud modernization, automation, and AI-driven operational transformation. Experienced in building scalable IT operating models, driving AWS cloud adoption, improving reliability engineering practices, and partnering with CIOs, CTOs, and senior stakeholders to align technology strategy with business goals.
Overview
27
27
years of professional experience
3
3
Certificates
4
4
Languages
Work History
Senior Manager – Global Cloud Infrastructure, DevOps& AI Operations Leader
Amazon Web Services (AWS)
06.2020 - Current
- Lead global cloud infrastructure and IT operations portfolio covering AWS Cloud Operations, DevOps, SRE, security, automation, and managed services delivery.
- Manage and develop technology organizations across Cloud Operations, Infrastructure Engineering, DevOps, SRE, and Security functions with an overall span of ~200 professionals.
- Own strategic delivery and financial governance for an $80M+ technology portfolio including P&L management, cost optimization, resource strategy, and productivity improvement.
- Defined and executed cloud transformation strategies for AWS adoption, infrastructure modernization, DevOps enablement, SRE practices, automation, and observability.
- Drove AI/GenAI-powered operational transformation initiatives enhancing engineering productivity, automation, knowledge management, and customer experience.
- Establish SRE practices including SLI/SLO management, reliability improvements, proactive monitoring, incident reduction, and operational resilience.
- Led DevOps transformation through CI/CD automation, infrastructure-as-code adoption, deployment optimization, and engineering efficiency.
- Drive AI/GenAI-powered operational transformation initiatives improving engineering productivity, automation, knowledge management, and customer experience.
- Partner with CIOs, CTOs, and enterprise technology leaders to define cloud strategy, governance frameworks, and transformation roadmaps.
Delivery Lead – IT Infrastructure & Security Services
Accenture
05.2013 - 06.2020
- Led global IT infrastructure, security, and managed service delivery programs supporting enterprise customers.
- Managed infrastructure operations teams for Windows, networking, security, enterprise platforms, and service management, ensuring seamless service delivery.
- Established governance frameworks improving SLA performance, customer satisfaction, and operational maturity.
- Established governance frameworks that enhanced SLA performance, increased customer satisfaction, and elevated operational maturity.
- Delivered infrastructure modernization, disaster recovery, security enhancements, and continuous improvement initiatives that strengthened overall service resilience.
IT Infrastructure Service Delivery Manager
Capgemini
04.2011 - 05.2013
- Led enterprise infrastructure service delivery across Windows, networking, security, and end-user computing environments.
- Managed cross-functional teams and stakeholder relationships, enhancing service reliability and operational performance.
- Drove governance reviews and process improvements, strengthening business continuity and disaster recovery initiatives.
Technical Lead – Infrastructure Services
Accenture
06.2004 - 04.2011
- Provided technical leadership for enterprise infrastructure operations, optimizing management of Windows Server, Active Directory, Exchange, networking, VPN, and security platforms.
- Led engineering teams in infrastructure implementation and production operations, driving seamless migrations and enhancing service improvements.
- Led cross-functional teams to develop and implement innovative technology solutions.
- Streamlined project delivery processes, enhancing efficiency and reducing time-to-market.
- Mentored junior developers, fostering skill development and knowledge sharing within the team.
Early Career – Infrastructure and Security Roles
Crystal Solutions, A3TL, Bluestar Infotech
01.2000 - 01.2004
- Built foundational expertise in Windows/Linux administration, networking, security tools, and enterprise infrastructure support.
Education
Bachelor of Commerce (B.Com) - Commerce And Finance
University of Mumbai
Mumbai06-1998
Skills
AWS Cloud Operations
DevOps
Cloud Security
AI/GenAI Operations
Windows, Linux, Networking
P&L & Financial Governance
Large-Scale Team Management & Talent Development
Certification
CISSP – Certified Information Systems Security Professional
Timeline
Senior Manager – Global Cloud Infrastructure, DevOps& AI Operations Leader
Amazon Web Services (AWS)
06.2020 - Current
Delivery Lead – IT Infrastructure & Security Services
Accenture
05.2013 - 06.2020
IT Infrastructure Service Delivery Manager
Capgemini
04.2011 - 05.2013
Technical Lead – Infrastructure Services
Accenture
06.2004 - 04.2011
Early Career – Infrastructure and Security Roles
Crystal Solutions, A3TL, Bluestar Infotech
01.2000 - 01.2004
Bachelor of Commerce (B.Com) - Commerce And Finance
University of Mumbai
CAREER HIGHLIGHTS
- Led global Cloud Infrastructure, DevOps, SRE, Security Operations, and managed services functions with an organization span of ~200 professionals.
- Managed $80M+ technology portfolio including financial governance, cost optimization, workforce planning, and operational efficiency.
- Drove AI/GenAI adoption across cloud operations to improve automation, productivity, incident management, and service delivery.
- Delivered AWS cloud transformation initiatives improving scalability, reliability, security, and operational maturity.