Summary
Overview
Work History
Education
Skills
Academics
Trainings Other Skills
Linguistic Proficiency
Achievements Certifications Awards
Personal Information
References
Timeline
Deepak Indorkar

Deepak Indorkar

Fraud And Operation Manager
Navi Mumbai

Summary

An accomplished professional seeking senior management position in financial service, where my experience and skills can positively impact process improvement, productivity & Customer Satisfaction.

Provide Coaching, direction and leadership to team members in order to achieve Business goals. Review of Trade process operations and Application Testing / UAT, suggest timely improvements. A dynamic and self-motivated Senior Manager having 12+ years with a comprehensive background of Operations and Back office from prospecting of data processing. Adept at handling day to day operational activities in coordination with internal /external departments, for smoothen business operations. A seasoned Trade Finance in processing of Outward Remittance and Reissuance. Compensation, Training and Development, Policy Procedures, Employee engagement activities, General Administration and Personnel Management and Employee relation. Efficiently manage multiple, concurrent projects with little direct supervision. Customer focused and results-driven manager with the ability to build and expand business relationships while exceeding corporate goals. Proficient in Planning, Strategizing, and Implementing abilities with demonstrated success in Operation as well as Administrative related Issues. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving and organizational ability. Possess flexible and details orientated attitude. Proficient with Operation Management. Excelled in Microsoft Office Suite (Word, Excel, Outlook, Power point). Excellent computer skills, Knowledge Operation Management ,Excel and demonstrated skills in database management and record keeping. Motivated Fraud Analyst touting Number years of expertise investigating suspicious activity for Type company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
15
15
years of post-secondary education
4
4
Languages

Work History

Fraud Analyst

ICICI Bank Limited
Mumbai
01.2023 - Current
  • Monitored industry trends closely to identify potential threats or opportunities; devised corresponding action plans accordingly.
  • Conducted market research to identify new business opportunities, resulting in expanded client base and increased sales revenue.
  • Coordinated with human resources to recruit top talent, ensuring that the zone''s workforce remains competitive and well-equipped for business challenges.
  • Increased zonal sales revenue by implementing targeted marketing strategies and cultivating strong relationships with key clients.
  • Identified potential suspects using surveillance camera footage analysis, significantly reducing investigation times.
  • Conducted in-depth analyses of digital evidence, such as computer hard drives and mobile devices, to uncover crucial investigative leads.
  • Enhanced evidence collection by implementing meticulous forensic examination techniques and procedures.
  • Supported legal proceedings by providing well-documented reports and expert witness testimonies in court.
  • Streamlined case processing time by efficiently organizing case files and maintaining accurate records.
  • Provided valuable insights into complex cases with comprehensive forensic analyses, directly contributing to successful prosecutions.
  • Collaborated with law enforcement agencies to solve cases more effectively through inter-agency communication and cooperation.
  • Participated in cross-functional teams that developed strategies to combat emerging criminal trends within the community effectively.
  • Utilized advanced techniques to identify and analyze evidence.
  • Extracted, identified and quantified toxicology evidence.
  • Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
  • Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
  • Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Played a key role in the identification and apprehension of fraudsters by working closely with law enforcement authorities.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
  • Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
  • Played an instrumental role in the development of company-wide awareness campaigns aimed at educating employees about the importance of vigilance in detecting potential instances of fraud.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Worked with third-party vendors to access and analyze data and systems.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Developed and implemented procedures to detect and prevent fraud.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Chief Manager (CMI)

ICICI BANK Ltd
12.2018 - Current
  • Managing a team of 34 members
  • Reviewing and processing of Outward Remittance
  • Reviewing and processing Payments related to Import of Goods and Services to customers via MT103 & MT202
  • Identifying and mitigating risks in transactions such as OFAC compliance checks, Credit line in compliant with RBI Guidelines
  • Quality monitoring of the transactions and providing with constructive feedback
  • Handling of all pending reviews & various reconciliations pertaining to the Department
  • Handling all Forex Reconciliation and Audit queries
  • Providing support to Branches all over PAN India on phone and via emails
  • Interacting with Technical Team in resolving production issues, handling new development and UAT queries
  • Coordinating with all support functions for the smooth functioning of the process
  • Identified process improvement opportunities and implementing the process improvement projects with Application Testing and UAT.

Assistant Manager / Business Analyst

Tata Consultancy Services
12.2006 - 11.2018
  • Managing the team 6 support engineers for operation of Application support
  • Ensure the application system are developed, maintained and supported in order to achieve efficient and effective delivery of services and information
  • Handling client queries and escalation via email, phone regarding the application issues
  • Gathering Business requirements
  • Preparation of Business Review document and User manual for the development team, resolving and briefing about the client requirements, monitoring the development of the application.

Assistant Manager

Tata Consultancy Services
08.2014 - 09.2016
  • Managing a team of 10 members
  • Reviewing and processing of Reinsurance Letter of Credit Issuances & Amendments pertaining to various Financial Institutions and Client’s Branches
  • Reviewing and processing Reinsurance Payments involving Funds transfers to customers via MT103 & MT202
  • Identifying and mitigating Risks in transactions such as OFAC compliance checks, Credit line checks
  • Quality monitoring of the transactions and providing with constructive feedback
  • Handling of all pending reviews & various reconciliations pertaining to the Department
  • Interacting with Relationship Managers from Different Countries and Trade Advisory in resolving pending issues
  • Providing customer service on phone and via emails to clients across the globe
  • Interacting with Technical Team in resolving production issues
  • Coordinating with all support functions for the smooth functioning of the process
  • Identified process improvement opportunities and implementing the process improvement projects.

Team Leader

E-serve - Citigroup Global services Ltd
07.2009 - 07.2014
  • Handling a team of 18-24 mortgage specialists; who deal with processes relating to mortgages, loss mitigation & pre-foreclosures relating to U.S demographics
  • Taking care of the team leader activities & overall operational SLA/KPI’s
  • Responsible for qualitative & in-depth research on loss mitigation documents received, first hand, from the client
  • Taking care of vale enhancement to the client as well as people development within the team.

Sr. Customer Service Executive

E-serve - Citigroup Global services Ltd
12.2007 - 07.2009
  • Handling repossession of cars for default customers via information received on emails as well as outbound calls
  • Taking care that my monthly KRA’s are met with equal emphasis on quality
  • Taking care that my customer satisfaction scores (VOC) are at the highest
  • Acting as a backup for my Team Leader & Trainer for new Joiners
  • In charge of bringing about certain changes in the current process which will bring about changes in productivity & quality.

Sr. Customer Service Executive

E-serve - Citigroup Global services Ltd
12.2006 - 12.2007
  • Verifying employment for the borrowers whoever request for modification or loan Application
  • Proper research completed for the borrower to complete his employment verification
  • Contacting and verifying the company if required to complete the process of verification
  • Taking care that my monthly KRA’s are met with equal emphasis on quality
  • Taking care that my customer satisfaction scores (VOC) are at the highest.

Sr. Customer Service Executive

WNS Global Services Pvt Ltd
04.2004 - 12.2006
  • Taking inbound calls for servicing the current situations of Aero-based processes, escalation handling in relation to network and billing issues, meeting my SLA’s & targets, listening to other representative calls & also helping them & taking care of the Quality
  • Reservations and bookings for Air, Car & Hotel
  • Have conducted trainings sessions on the travel module called ‘SABRE’.

Customer Service Executive

Spanco Respondez Ltd
12.2003 - 03.2004
  • Taking inbound calls on providing end to end customer services on the product
  • Taking care that my SLA & TAT are met month on-month basis
  • My calls were considered by the training team to emphasize on the best methods of customer service calls that can be catered to.

Customer Service Executive

Reliance Infocom Ltd.
04.2003 - 09.2003
  • On inbound calls for resolving all customer queries on services provided by the current service provider
  • Resolving network and billing related issues
  • Meeting my SLA’s & targets.

Education

Secondary School - Mathematics, Science,

IES King George School , Dadar, Mumbai
04.1987 - 03.1997

Bachelor Of Commerce - Accounting Technology And Bookkeeping

NR Swamy SIWS College of Commerce And Economics , Wadala, Mumbai
04.1997 - 03.2002

Skills

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity

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Academics

Mumbai University, 2nd Class, 2002, SIWS College of Commerce, 1999, Indian Education Society, King George (English Medium), Hindu Colony Dadar (E), 1997

Trainings Other Skills

  • MS-Office, SIWS Computer Institute, March 2000
  • US Anti Money Laundering, TCS ION, Yearly Certification
  • US Mortgage Basic and Processing Certification, TCS ION, October 2008
  • US Compliance for Trade Finance Certification, TCS ION, October 2014
  • Trade Finance Maker Certification, TCS ION, March 2015
  • Trade Finance Checker Certification, TCS ION, October 2015
  • Green Belt Certified, TCS ION, March 2016
  • Software application Manual Tester, TCS ION, March 2017
  • Business Analyst, TCS ION, April 2018

Linguistic Proficiency

  • English
  • Hindi
  • Marathi
  • French

Achievements Certifications Awards

Spot Awards, Team Hi-Flyer award and Team of the Quarter award – Bagged several awards @ TCS e-Serve Ltd (formerly Citigroup Global services Ltd.) for process improvements, Processing high volume with zero defects in crisis situations, Automation of MIS and other Business required tools.

Personal Information

  • Date of Birth: 05/29/1981
  • Marital Status: Married

References

Available on request

Timeline

Fraud Analyst - ICICI Bank Limited
01.2023 - Current
Chief Manager (CMI) - ICICI BANK Ltd
12.2018 - Current
Assistant Manager - Tata Consultancy Services
08.2014 - 09.2016
Team Leader - E-serve - Citigroup Global services Ltd
07.2009 - 07.2014
Sr. Customer Service Executive - E-serve - Citigroup Global services Ltd
12.2007 - 07.2009
Assistant Manager / Business Analyst - Tata Consultancy Services
12.2006 - 11.2018
Sr. Customer Service Executive - E-serve - Citigroup Global services Ltd
12.2006 - 12.2007
Sr. Customer Service Executive - WNS Global Services Pvt Ltd
04.2004 - 12.2006
Customer Service Executive - Spanco Respondez Ltd
12.2003 - 03.2004
Customer Service Executive - Reliance Infocom Ltd.
04.2003 - 09.2003
NR Swamy SIWS College of Commerce And Economics - Bachelor Of Commerce, Accounting Technology And Bookkeeping
04.1997 - 03.2002
IES King George School - Secondary School, Mathematics, Science,
04.1987 - 03.1997

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Deepak IndorkarFraud And Operation Manager