Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Deepak Jain

Deepak Jain

Dhar

Summary

Regional Manager with experience managing business needs, including strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas to drive business efficiency and evolution.

Overview

12
12
years of professional experience

Work History

Regional Manager – Customer Service & Delivery

Jana Small Finance Bank Ltd
Ratlam
01.2024 - Current
  • Managing Customer Service and Operations for 18-20 Branches.
  • Managing branch operation teams.
  • Managing Sales Productivity.

Branch Operations Manager

Jana Small Finance Bank Ltd
Ratlam
07.2022 - 12.2023
  • Overall Branch Operations Management with all products such as Liability / Gold Loans / Home Loans / Micro Finance while leading a team of 5.

Customer Relationship Executive Cum Teller

Jana Small Finance Bank Ltd
Ujjain
11.2019 - 06.2022
  • Branch operations, including front desk customer handling, mainly worked as a teller.

Assistant Manager – Customer Service

ICICI Bank LTD.
Sendhwa
02.2019 - 11.2019
  • Branch Banking - All products..

Cashier

Ujjivan Small Finance Bank LTD
DHAMNOD
07.2014 - 01.2019
  • Branch Banking Operations & Administration, Mainly handling cash and finance.

Accountant

Paramshree Computers
Barwani
05.2012 - 04.2014
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.

Education

Bachelor of Commerce - Computer Application

S.B.N. Govt PG College, Barwani (DAVV Affilliated)
Barwani
06-2014

12th With Commerce -

MP Board of Secondary Education
Barwani
05-2012

10th -

MP Board of Secondary Education
Madhya Pradesh
05-2010

Skills

  • Operational management
  • Sales and marketing strategies
  • Staff Management
  • Strategic Planning
  • Excellent Communication
  • Friendly, Positive Attitude
  • Task Prioritization

Languages

Hindi
First Language
English
Advanced (C1)
C1

Personal Information

DOB:                 22nd Nov 1994

Marital Status:  Married

Interests: Reading, Exploring Internet, Social Activities.

Timeline

Regional Manager – Customer Service & Delivery

Jana Small Finance Bank Ltd
01.2024 - Current

Branch Operations Manager

Jana Small Finance Bank Ltd
07.2022 - 12.2023

Customer Relationship Executive Cum Teller

Jana Small Finance Bank Ltd
11.2019 - 06.2022

Assistant Manager – Customer Service

ICICI Bank LTD.
02.2019 - 11.2019

Cashier

Ujjivan Small Finance Bank LTD
07.2014 - 01.2019

Accountant

Paramshree Computers
05.2012 - 04.2014

Bachelor of Commerce - Computer Application

S.B.N. Govt PG College, Barwani (DAVV Affilliated)

12th With Commerce -

MP Board of Secondary Education

10th -

MP Board of Secondary Education

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Deepak Jain