Deepak Jaiswal
Bangalore
Summary
VP Lead SA at Accenture Solutions Pvt Ltd with a proven track record in enhancing client relationships and driving successful contract negotiations. Expert in sales strategy and proposal development, I consistently improve win rates through effective team leadership and enterprise-level solution integration, ensuring compliance and seamless transitions in complex deals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
VP Lead SA
Accenture Solutions Pvt Ltd
Bangalore
01.2015 - Current
- Improved relationships with senior client buyers and functional owners across Market Units.
- Drove approvals by integrating input from Market Units on business objectives and risks.
- Managed sales team and Subject Matter Experts to enhance communication during sales cycles.
- Directed collaboration with Legal, Commercial, and Pricing Services for compliance with standards.
- Partnered with Market Units in developing Terms and Conditions for Outsourcing contracts.
- Ensured seamless transition of closed deals by coordinating with delivery organizations.
- Facilitated action points stemming from opportunity assessments and quality assurance reviews.
- Ability to demonstrate a transformation approach leveraging process redesign, Gen-AI, automation, analytics, etc.
- Able to work on enterprise-level pursuits, along with Technology, Consulting, and Business Transformation SAs.
- Translated client requirements into standardized solutions, proposals, and accurate cost models.
Senior Manager - Retail Presales
Tata Consultancy Services
Chennai
07.2014 - 01.2015
- Delivered best-in-class bid support to sales community, enhancing win rates for Retail business unit.
- Participated in end-to-end management of medium and large deals, ensuring timely stakeholder engagement.
- Maximized win rates through effective collaboration with sales, commercial, and subject matter experts.
- Coordinated stakeholder relationships among Sales, Marketing, and Delivery organizations during bid cycles.
- Analyzed RFP/RFQ requirements to develop proposal content with Sales and Delivery teams.
- Collaborated with business development and solution development teams to tailor proposals per client needs.
- Acted as ambassador to increase offshore participation in sales processes, fostering global collaboration.
- Led key projects by providing guidance to project teams, ensuring delivery of quality outcomes.
Manager - Solution Enablement
Accenture Solutions Pvt Ltd
Bangalore
10.2011 - 07.2014
- Similar Solution Architect role supporting small and medium scale deal for F&A, Customer Service and Banking Clients
Deputy Manager Business Planning
Accenture Solutions Pvt Ltd
Bangalore
11.2008 - 10.2011
- Delivered comprehensive headcount metrics to senior management in India and Philippines regularly.
- Collaborated with Resource Management Group to align hiring needs with operational deadlines.
- Coordinated onboarding processes by liaising with Recruitment, Training, and Operations departments.
- Emphasized tracking attrition rates and training outcomes for strategic headcount planning adjustments.
- Regularly updated shrinkage model for agent yield incorporating absenteeism patterns across locations.
- Executed monthly client meetings to secure headcount commitments aligned with business forecasts.
- Prepared detailed quarterly budget inputs for finance reflecting workforce changes due to new projects or ramping operations.
- Interpreted AWACS data to assess potential attrition impacts on call center performance.
Senior Team Lead - Workforce Mgmt.
Tech Mahindra (formerly know as vCustomer)
New Delhi
09.2005 - 10.2008
- Optimized contact center performance monitoring through leading-edge scheduling methodologies aligned with KPIs.
- Implemented defined best practices for scheduling and intraday processes across all contracts.
- Utilized Blue Pumpkin Forecasting to prepare team-based, skill-based, and multi-location rosters effectively.
- Performed what-if analysis to drive workforce optimization solutions within customer contact centers.
- Conducted comprehensive gap analysis and management reports to assess metric deviations and trends.
- Identified proactive opportunities for improving performance in cost reduction and service levels.
- Recommended targeted training programs to enhance skills and operational effectiveness.
Credit Analyst
ICICI Bank Ltd
New Delhi
08.2003 - 09.2005
- Conducted thorough validation of loan documents in accordance with bank credit policies.
- Assembled daily MIS reports regarding loan disbursal for review by zonal managers.
- Formulated sourcing quality and productivity metrics to improve efficiency.
- Generated comprehensive backlog and daily status TAT reports for effective tracking.
Education
Excellence in Operations Management - 2 Yrs Certi. Prog. in ʻExcellence in Ops. Mgmt.'
Indian School of Business
Hyderabad09-2013
MBA - Info Tech (System Managment)
All India Management Association (AIMA)
New Delhi08-2008
Advanced Diploma in Computer Application -
National Institute of Computer Education
Sambalpur University, Orissa, India08-2003
Bachelor of Commerce (Accounts Honors) - Accounting
Sambalpur University
Orissa, India07-2003
Matriculation -
D.A. V. Public School (CBSE Board)
Orissa, India07-1998
Skills
- Sales strategy
- Client relationship management
- Contract negotiation
- Compliance management
- Proposal development
- Team leadership
- Enterprise-level solution integration
- Pre-Sales/Bid Manager
- Analytical skill for Commercial and Solution modelling
Affiliations
- Traveling, reading books, movies, music and motorbikes
Accomplishments
- 'Trusted Partner' in a Mega Complex deal across offerings
Certification
- Insurance Industry Generalist Certification
- Lead SA Certified
Languages
Hindi
First Language
English
Proficient (C2)
C2
DOB
27th Oct 1981
Marital status
Married and one 6-year-old boy
Timeline
VP Lead SA
Accenture Solutions Pvt Ltd
01.2015 - Current
Senior Manager - Retail Presales
Tata Consultancy Services
07.2014 - 01.2015
Manager - Solution Enablement
Accenture Solutions Pvt Ltd
10.2011 - 07.2014
Deputy Manager Business Planning
Accenture Solutions Pvt Ltd
11.2008 - 10.2011
Senior Team Lead - Workforce Mgmt.
Tech Mahindra (formerly know as vCustomer)
09.2005 - 10.2008
Credit Analyst
ICICI Bank Ltd
08.2003 - 09.2005
Excellence in Operations Management - 2 Yrs Certi. Prog. in ʻExcellence in Ops. Mgmt.'
Indian School of Business
MBA - Info Tech (System Managment)
All India Management Association (AIMA)
Advanced Diploma in Computer Application -
National Institute of Computer Education
Bachelor of Commerce (Accounts Honors) - Accounting
Sambalpur University
Matriculation -
D.A. V. Public School (CBSE Board)
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