DEEPAK JENNA
Summary
Dynamic leader with extensive hotel management expertise, enhancing guest satisfaction. Proven success in strategic planning and revenue optimization, fostering team development and collaboration. Skilled in implementing quality assurance practices that ensure operational excellence and cultivate strong customer relationships, driving loyalty and repeat business.
Overview
30
30
years of professional experience
Work History
Cluster General Manager
Stone Water Resort & Spa
Karjat
09.2025 - Current
- Developed and executed operational strategies to ensure efficient operation of the cluster.
- Directed daily operations across multiple resort facilities.
- Provided leadership and direction to staff, ensuring all goals were met or exceeded.
- Implemented service standards to enhance guest satisfaction and experience.
- Created a customer-centric environment by developing service standards and monitoring performance against those standards.
- Managed staff recruitment, training, and performance evaluations.
- Oversaw budget preparation and financial reporting processes.
- Collaborated with other departments on projects that impacted multiple areas of operations.
- Established communication channels that facilitated collaboration and alignment among departments.
- Coordinated targeted marketing strategies that increased visibility of resort services and events.
- Cultivated relationships with local businesses for partnership opportunities.
- Developed policies, procedures and programs for quality assurance in line with organizational objectives.
- Participated in meetings with senior management team to discuss strategic plans for future development.
- Resolved customer complaints promptly in a professional manner while maintaining high levels of satisfaction.
General Manager
Canary Island Resort and Spa
Lonavala
10.2023 - 08.2025
- Directed and managed resort operations and strategic planning to enhance overall guest experience.
- Established standards for guest satisfaction and unique hospitality experiences, elevating the hotel's reputation.
- Hired and trained staff to deliver exceptional guest service and operational efficiency.
- Ensuring ongoing development of all HOD (One to One Coaching, providing stretch assignment, PR overall guest satisfaction)
- Supervise maintenance and renovation & upgradation.
General Manager
Saya Grand Club & Spa
Upper Thane
07.2022 - 08.2023
- Directed the daily operations of the Saya Grand & Club Resort, spread over 22 acres of natural beauty at Upper Thane with 181 Rooms (with 11 different categories of Rooms & Suites)
- Recruited and hired management team to assume departmental responsibility, enhancing accountability for quality and service delivery.
- Embraced and ensured achievement of property vision through strategic actions and engagement of all associates.
- Overall financial oversight and support of the accounting function.
- Monitored regular operations of Saya Grand Club & Spa, ensuring positive representation and promotion of the property.
- Actively supporting in all Destination Wedding Pre Planning, costing & finalization of all the Wedding events at the property
- Ensured guests received tailored assistance to enhance their experience
Corporate General Manager
The Palms Beach Resort
Neil & Havelock Island
01.2019 - 06.2022
- Coordinated and managed staff of 150+ employees and daily hotel operations to drive profitability and guest satisfaction while ensuring compliance with company standards.
- Directed daily operations of 108-room full-service resort with 5,000-square-foot banquet space in line with company standards.
- Managed property operations on a day to day basis to assure optimum performance and continual improvement.
- Prepared property budget and forecasts to maximize revenues and enhance flow through to gross operating profit.
- Managed labor standards and property expenses to optimize profitability and strengthen bottom line.
- Worked with the Director of Sales to manage all sales activities of the property and meet revenue objectives.
- Monitored collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
Corporate General Manager
The Machan
Lonavala
07.2017 - 12.2018
- Hired by the Machan Resort LLP a unique ultra-luxury tree House Resort spread over 35 acres of natural beauty in the Sayadri hills at Atvan Village Lonavala.
- Directed and managed the entire resort operations and future planning of the hotel.
- Established standards for personnel administration, service quality, room rates, and advertising to optimize operational effectiveness and attract desired patronage.
- Oversaw maintenance and upgrades to improve guest experience and increase property value.
- Organized sales blitzes to market rooms, directly contributing to budget success.
- Seeks out and targets new customers and new sales opportunities; initiates an action plan to approach and secure new business for the Resort.
- Hired and trained staff members to be efficient and give excellent customer service.
- Coached heads of departments through one-on-one sessions to strengthen team performance and service quality.
Corporate General Manager
Suba Group of Hotels & Click Hotel by Suba
01.2014 - 06.2017
General Manager
Velvett Country Resort
Khanadala
01.2012 - 12.2013
Regional Head of Operations and New Development
Lebua at State Tower
Bangkok
03.2009 - 01.2012
Resident Manager
Majorda Beach Resort
Goa
08.2002 - 03.2009
- (Resident Manager, Sales & Marketing Head)
- Managed daily operations of resort facilities and services.
- Supervised staff to ensure high-quality guest experiences.
- Coordinated maintenance and housekeeping schedules for efficiency.
Resident Manager
Vikas Group of Resorts
Mumbai & Khanadala
06.1997 - 07.2002
Management Trainee
K Raheja Group of Hotels
Mumbai
08.1996 - 06.1997
Education
BACHELOR IN HOSPITALITY MANAGEMENT -
INSITUTE OF HOTELE MANAGEMENT & APPLIED NUTRITION
MUMBAIDISTRIBUTION, REVENUE & DEMAND MANAGEMENT SPECIALIZATION -
MUMBAISkills
- Hotel management expertise
- Beverage management
- Pre-opening management
- Revenue optimization
- Strategic execution
- Marketing strategies
- CRM management
- Staff training and development
- Task management
- Team leadership
- People management
- Problem-solving techniques
- Conflict resolution
- Guest handling
Personal Information
Date of Birth: 05/23/73
Internship
- The Taj Mahal Palace & Towers
- The Taj Banjara - Hyderabad
- Holiday Inn - Juhu
- The Retreat Madh Island
Timeline
Cluster General Manager
Stone Water Resort & Spa
09.2025 - Current
General Manager
Canary Island Resort and Spa
10.2023 - 08.2025
General Manager
Saya Grand Club & Spa
07.2022 - 08.2023
Corporate General Manager
The Palms Beach Resort
01.2019 - 06.2022
Corporate General Manager
The Machan
07.2017 - 12.2018
Corporate General Manager
Suba Group of Hotels & Click Hotel by Suba
01.2014 - 06.2017
General Manager
Velvett Country Resort
01.2012 - 12.2013
Regional Head of Operations and New Development
Lebua at State Tower
03.2009 - 01.2012
Resident Manager
Majorda Beach Resort
08.2002 - 03.2009
Resident Manager
Vikas Group of Resorts
06.1997 - 07.2002
Management Trainee
K Raheja Group of Hotels
08.1996 - 06.1997
BACHELOR IN HOSPITALITY MANAGEMENT -
INSITUTE OF HOTELE MANAGEMENT & APPLIED NUTRITION