Overview
Work History
Education
Skills
Interests
Timeline
Generic

DEEPAK JHA

Mumbai

Overview

7
7
years of professional experience

Work History

Senior Executive

UNITY SMALL FINANCE BANK
Mumbai
12.2023 - Current
  • Fraud Risk - Transaction Monitoring were used to managed NPCI Portal, overseeing analysis and resolution of cases related to UPI, ATM, IMPS,E-Com, POS transactions
  • Proficiently handled Bank IQ Portal, conducting thorough analysis of NEFT and CASH
  • Transactions, ensuring timely resolution and closure of cases
  • Handling Cyber cases of pan India MHA portal
  • Proficient in establishing and implementing new Rules-Creations
  • Utilized System/ Tools as CBS-TURING to conduct real-time customer verification for transaction confirmation, effectively reducing fraud risk
  • Implemented proactive measures such as instant channel blocking and debit freeze to mitigate potential fraud risks promptly
  • Leveraged CBS-TURING to streamline Know our Customer (KYC) processes, ensuring compliance with regulatory requirements while enhancing customer security.

Senior Executive

MSWIPE TECHNOLOGIES . Pvt. Ltd
Mumbai
09.2023 - 12.2023
  • Managed merchant acquiring cases at Mswipe, efficiently handling mail actioning and
  • MIS (Management Information System) reporting
  • Responsible for resolving merchant queries and issues promptly to ensure smooth operations and customer satisfaction
  • Proficient in investigating and resolving fraud cases involving merchants on social media platforms such as Instagram, Facebook, and Twitter, utilizing keen analytical skills and strategic problem-solving abilities
  • Handling Cyber cases receive from state cyber police.

Associate

KOTAK MAHINDRA BANK
Mumbai
09.2021 - 06.2023
  • Handling Cyber cell cases which received from Delhi and Ahmedabad
  • Working on application known as VRM, BCIF, SEIBEL, FINNACLE, DOT NET
  • CLARI5,NPCI PORTAL and BIOCATCH
  • Reviewed reports and individual transactions which appeared suspicious to uncover possiblefraudulent activity
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combatthis type of crime
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical detailsabout each case
  • Coordinating with merchants to hold the dispute amount, also taking follow-up on mails till wereceive final status of fraudulent amount
  • Investigated cases of payment gateway / Netbanking and Upi fraud.

SALES EXECUTIVE

RAK CERAMIC INDIA PVT LTD
Mumbai
10.2019 - 11.2020
  • Achieved sales goals and service targets by cultivating and securing new customer relationships Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
  • Presented products to clients using dynamic presentations and practical use-case scenarios
  • Analyzed past sales data and team performance to develop realistic sales goals

SALES EXECUTIVE

QUTONE CERAMICS PVT LTD
Mumbai
03.2018 - 09.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Exceptional computer skills
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Analyzed past sales data and team performance to develop realistic sales goals

SALES TRAINEE

ASTAVINAYAK CONSTRUCTION
RATNAGIRI
07.2017 - 02.2018
  • Drove team revenue totals by bringing in top sales numbers
  • Managed customer expectations and helped navigate sales processes
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
  • Helped organize sales events and meetings and set up spaces
  • Negotiated prices, terms of sales and service agreements
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
  • Qualified incoming team marketing and sales leads to assist with prospecting new contacts.

Education

M.M -

K COLLEGE OF COMMERCE AND ARTS
05.2017

05.2015

ALPHA -

GURU HARKISHAN INTERNATIONAL HIGH SCHOOL, JUNIOR COLLEGE
07.2012

Skills

  • DOT NET
  • Payment Gateway
  • Analytical Thinking
  • Attention to Detail
  • Communications
  • Time Management
  • Team Building

Interests

AWARDS THE GOLDEN OWL , Jan 2023 The golden owl in Digital, Cyber & Bio- catch unit STAR PERFORMER Apr 2023 Star Performer in KOTAK MAHINDRA BANK ACCOMPLISHMENT Attended National Level seminar - Banking concave Volunteered in College Fests Served Several NGO’S

Timeline

Senior Executive

UNITY SMALL FINANCE BANK
12.2023 - Current

Senior Executive

MSWIPE TECHNOLOGIES . Pvt. Ltd
09.2023 - 12.2023

Associate

KOTAK MAHINDRA BANK
09.2021 - 06.2023

SALES EXECUTIVE

RAK CERAMIC INDIA PVT LTD
10.2019 - 11.2020

SALES EXECUTIVE

QUTONE CERAMICS PVT LTD
03.2018 - 09.2019

SALES TRAINEE

ASTAVINAYAK CONSTRUCTION
07.2017 - 02.2018

M.M -

K COLLEGE OF COMMERCE AND ARTS

ALPHA -

GURU HARKISHAN INTERNATIONAL HIGH SCHOOL, JUNIOR COLLEGE

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