DEEPAK KALAL

As an IT Engineer at Rajasthan Patrika Pvt. Ltd., I was responsible for managing and maintaining the company's IT infrastructure, including hardware, software, and networking systems. I also provided technical support to employees across departments and implemented new technologies to improve efficiency and productivity.

• Provided troubleshooting and technical support for hardware, software, and networking issues for end-users in windows & linux system.
• Set up and managed user accounts, permissions, and passwords in linux server.
• Implemented new technologies of print media and electronic media application.
• Configure and managed iis server.
• Provide 24/7 network and system support to resolve technical issues for internal teams and clients.
• Configure mail client in outlook & thunderbird application.
• Assisted in maintaining network camera's & printer.
• Document technical procedures and troubleshooting steps to facilitate team knowledge sharing.
• Ensured smooth operations and minimal downtime.

During my time at Advent Age Education Foundation, I had the opportunity to work as an Assistant System Administrator. In this role, I assisted in the maintenance and troubleshooting of the organization's computer systems, ensuring smooth operations and minimal downtime. I also provided technical support to staff and users, helping them with any IT-related issues they encountered.

• Maintained and troubleshooted Windows and Linux systems.
• Administer Windows and Linux systems, handling software and hardware installation, updates, and patches.
• Managed user creation and permission in windows server.
• Assisted in maintaining network camera's & printer.
• Managed wireless router & DHCP server.
• Assisted in maintaining biometric machine to users attendance.

As the Senior Desktop Engineer at Office Beacon Pvt. Ltd. in Baroda from October 2011 to March 2013, I was responsible for overseeing the maintenance and support of all 1000+ desktop systems within the company. I also worked closely with senior engineers to maintain security protocols and implementing new technologies and streamlining processes to improve overall efficiency and productivity.

• Provided technical support to all 1000+ windows and linux desktop employees.
• Implemented new technologies to improve processes.
• Conducted regular training sessions on IT tools and systems.
• Managed Spark chat admin console, zimbra mail admin console and os assets ticketing admin portal.
• Set up and managed user accounts, permissions, and passwords in server.
• Configured mailing Client (Thunderbird, MS Outlook).
• Managed file server and system state backup regularly.
• Conducted regular system audits to ensure compliance with security policies and data privacy standards..
• Responsible for allocating work to junior staff and induction training to new IT staff.

As an IT Support Engineer Worked at CS COMSOFT PVT. LTD & KAPLAN CALLTECH PVT.LTD on payroll of Raj Infotech in Baroda from June 2009 to September 2011, I was responsible for providing technical support to usres and ensuring smooth operations of the company's IT systems.

• Provided technical support to users.
• Installed, configured, and upgraded hardware and software systems.
• Ensured smooth operations of IT systems.
• Managed and Maintained Quick heal antivirus admin console.
• Installed and configured various Applications as per company requirement (ESHOP, USTELECOM, and AXISTELECOM).
• Configured eyebeam & x-lite dialer.
• Managed network printer.