Deepak Kamna

• Identify and evaluate risks, the internal control environment, and the business environment in accordance with dealer and DICV standards.
• Recommend, develop, and implement process and system improvement techniques to continuously improve efficiency and strengthen controls.
• Maintaining 5S, Process, ESG, and Sustainability in the company.
• Developed processes to assess operational efficiency and effectiveness across all departments.
• Conducting audits of departments in Sales, After-Sales, UV, Purchase, and Admin, resulting in the identification of high-risk areas and the development of a comprehensive audit plan.
• Auditing Service and On-site Job cards, their proper documentation, Warranty claims, Floats management, Body shop claims, Files, Workshop 5S, Safety guidelines to be followed, Spare parts inventory, Spare parts management, Ordering and issuance, MSV utilization and readiness, Technical staff working standards, Tool room, Special tools utilization and availability, Xentary & Check sheets proper utilization, Security records with signatures, Waste management, Hazardous waste proper management and manifests procurement, Washing ETP and Workshop Equipment's management as per company standards.
• Preparing quarter and Annual audits conducted by External plant team, assisting them during audit, and fulfilling the observations positively given by them.
• Preparing and analyzing departments' Operations, compliances, and policies.
• In-Depth Knowledge of DMS, Business analytical tool (BI), Service excellence tools.
• Monitoring and preparing all kinds of KPIs, daily, weekly, and monthly MIS reports, non-moving stock reports, inventory management, consumption reports, Warranty claims, Sales & Marketing claims.
• Managing and Monitoring Service Excellence in Service, i.e. Gate-In to Gate-Out efficiency, Workshop efficiency, Workshop Utilization & productivity, Lead time, Vehicle TATs, On-time delivery, and identify Gaps, then discuss with the concerned dept. Work managers, general managers, and service heads.
• Present and discuss audit reports with CEOs, VPs, and dealer principals (DP).
• Communicated effectively with other departments within the dealership in order to coordinate activities related to 5S and Processes.
• Participated in staff meetings regularly in order to discuss goals set forth by the management team.
• Provided training sessions for new members of the company regarding Internal and External standard operating procedures.
• Conducted risk assessments to identify potential areas of fraud or non-compliance.
• Drafted reports summarizing audit results, while highlighting any irregularities or inconsistencies found during the process.
• Developed strong interpersonal skills to interact positively with diverse clientele.
• Provided guidance on improving internal controls over business processes.
• Maintained open communication with external auditors regarding coordination of audits.
• Reviewed and updated existing compliance policies and procedures.
• Provided guidance to staff on regulatory requirements, policies, and procedures.
• Maintained records of all activities related to environmental protection efforts, such as inspection results and investigation details.
• Collaborated with other departments within the organization regarding sustainability initiatives.
• Maintained confidential records and files related to executive operations.
• Generated comprehensive monthly, quarterly, and annual performance reviews for various departments within the organization.

Audited Service, Sales, and Admin processes of the following companies:

Pioneer Toyota & Lexus, Chandigarh from July 2017 to Feb 24.

Anand Autocare Private Limited, Himachal Pradesh (Anand Toyota, Himalayan Honda) from Mar 2021 to Nov 2022.

Anand Trucking Private Limited, Himachal Pradesh (Anand Trucking, Bharat Benz) from Mar 2021 to Nov 2022.

Navdesh Autos LLP, Chandigarh (Maruti Suzuki and Nexa) from Sep 2022 to Feb 2024.

Ø Dhingra Group, Haryana (Authorized dealer of Bharat Benz and KIA) from April 2023 to Oct 2023.

Global Star Auto, Delhi, is a luxury car dealership of Mercedes Benz from April 2023 to Oct 2023.

• Developed and implemented an audit plan for the Fortune of clients, resulting in identification of cost-saving opportunities.
• Managed a team of auditors to evaluate the effectiveness of internal control for the companies, resulting in a successful audit opinion and compliance with regulatory requirements.
• Maintained productive working relationships with client personnel.
• Performed audits of automobile dealerships' different departments in sales, after-sales, POC, purchase, and admin, resulting in the identification of high-risk areas and the development of a comprehensive audit plan.
• Preparing and analyzing departments' Operations, compliances, and policies.
• Auditing Service and On-site Job cards, their proper documentation, Warranty claims, Floats management, Body shop claims, Files, Workshop 5S, Safety guidelines to be followed, Spare parts inventory, Spare parts management, Ordering and issuance, MSV utilization and readiness, Technical staff working standards, Tool room, Special tools utilization and availability, Xentary & Check sheets proper utilization, Security records with signatures, Waste management, Hazardous waste proper management and manifests procurement, Washing ETP and Workshop Equipment's management as per company standards.
• Recommend, develop, and implement process and system improvement techniques to continuously improve efficiency and strengthen controls.
• Ensured efficient use of departmental and company resources.
• Complied at all times with standards and regulations to encourage safe and efficient company operations.
• Guide, Process Improvement in developing new processes to increase productivity, quality, efficiency, and effectiveness.
• Prepare and discuss audit reports with CEOs, VPs, and dealer principals (DP).