Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DEEPAK KANDPAL

Nainital

Summary

Driving quality assurance excellence at National Health Mission, I spearheaded initiatives that secured NQAS and LaQshya certifications, enhancing healthcare services. Proficient in Excel and adept at team leadership, I fostered a culture of continuous improvement, optimizing operations and communication. Achieved a 30% increase in certification rates, reinforcing public trust in healthcare systems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Management Coordinator - Quality Assurance

National Health Mission
Nainital
01.2017 - Current
  • Implementation and Monitoring of Quality Assurance Programs: Oversee the implementation of National Quality Assurance Standards (NQAS), LaQshya, and other quality initiatives at public health facilities, including Primary Health Centers (PHCs), Community Health Centers (CHCs), Sub-Divisional Hospitals (SDHs), and District Hospitals (DHs).
  • Assessment & Gap Analysis
    Conduct on-site assessments to identify gaps in service delivery, infrastructure, and processes. Utilize standardized checklists to evaluate facilities and pinpoint areas for improvement.
  • Action Planning & Follow-up
    Collaborate with facility staff, district teams, and state officials to develop and implement action plans addressing identified gaps. Ensure timely closure through regular follow-ups and progress tracking.
  • Capacity Building & Training
    Organize and conduct training programs for technical and managerial staff, enhancing their skills in quality management and service delivery. Provide specialized training on NQAS, LaQshya, and other NHM initiatives.
  • Data Management & Reporting
    Collect, analyze, and report data related to quality assurance metrics, tracking facilities' progress towards NQAS and LaQshya certification. Prepare reports for state and national-level reviews.
  • Coordination & Liaison
    Act as the primary liaison between state-level NHM, district health officials, and facility staff to ensure seamless implementation of quality assurance initiatives.
  • Promoting Best Practices
    Identify and document successful quality improvement initiatives across the state. Promote the adoption of these best practices to strengthen quality standards across public health facilities.

Key Contributions:

  • Played a pivotal role in expanding and sustaining quality certification achievements in Uttarakhand, contributing to improved healthcare services.
  • Facilitated the development of a culture of continuous improvement within public health facilities, enhancing service delivery, and patient care.
  • Supported the achievement of NQAS and LaQshya certifications across several facilities, reinforcing public trust in the healthcare system.
  • Contact : Dr. Satish Pant 7409074096

Education

Master of Business Management - Hospital & Healthcare Management

Lovely Professional University
Punjab, India
07.2014

Bachaler of Science - Botany, Zoology & Information Technology

DSB Campus, Kumaun University
Nainital, Uttarakhand
07.2011

12th Grade / Intermediate - C.B.S.E Board

Army School Ranikhet
Ranikhet, Uttarakhand
05.2008

10th Grade / High School - C.B.S.E Board

Army School Ranikhet
Ranikhet, Uttarakhand
05.2006

Skills

  • Microsoft Office proficiency
  • Excel expertise
  • PowerPoint presentations
  • Quality improvement initiatives
  • Team leadership
  • Healthcare operations optimization
  • Communication and collaboration
  • Operational management

Certification

  • Internal Assessor Training on Quality Assurance, 04/01/16
  • TOT on Swachh Bharat Abhiyan Under Kayakalp Programme, 08/01/17
  • Corona Warrior, 08/01/20
  • Kayakalp SBA - Master Assessor Training, 10/01/21
  • State Level Training on Quality Management System for AEFI Surveillance, 11/01/23

Languages

  • English, Full Professional Proficiency
  • Hindi (India), Native or Bilingual Proficiency

Timeline

Program Management Coordinator - Quality Assurance

National Health Mission
01.2017 - Current

Master of Business Management - Hospital & Healthcare Management

Lovely Professional University

Bachaler of Science - Botany, Zoology & Information Technology

DSB Campus, Kumaun University

12th Grade / Intermediate - C.B.S.E Board

Army School Ranikhet

10th Grade / High School - C.B.S.E Board

Army School Ranikhet
DEEPAK KANDPAL