Deepak Kanojiya
Pune
Summary
Customer Support Executive with proven experience at DBS Mintek, currently pursuing BCA (2nd year) with specialization in Cyber Security & Ethical Hacking. Skilled in problem-solving, incident handling and client communication, while learning penetration testing and network security. Seeking to apply both professional experience and technical skills in an IT or security-focused role.
Overview
1
1
year of professional experience
Work History
DBS Mintek Pvt. Ltd
pune
03.2025 - 09.2025
Customer Support Executive (Sangitam Travels Process)
DBS Mintek Pvt. Ltd., Mar 2024 – Present
•Delivered quick and polite resolutions to customer queries, ensuring smooth travel experiences.
•Managed operational challenges such as bus breakdowns by arranging immediate alternatives, minimizing disruption for passengers.
•Supported night shift operations, coordinating with drivers and vendors to handle escalations effectively.
•Recognized for strong communication, adaptability, and problem-solving skills in a fast-paced environment.
Education
Bachelor of Computer Applications (BCA) - Computer Applications / Cyber Security
Sri Balaji University Pune
S.No.55/2-7, Tathawade,Off Mumbai-Bangalore Bypass09-2026
Skills
- Technical Skills
Cyber Security & Ethical Hacking: Vulnerability Assessment, Penetration Testing (OWASP Top 10 basics)
Tools: Kali Linux, Nmap, Burp Suite, Wireshark, Metasploit (basic level)
Programming & Scripting: C, Python (basic scripting for security)
Database & Web: SQL, HTML, CSS, JavaScript (basics)
Soft Skills
Team Collaboration
Problem Solving
Customer Service
Complaint Handling
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
DBS Mintek Pvt. Ltd
03.2025 - 09.2025
Bachelor of Computer Applications (BCA) - Computer Applications / Cyber Security
Sri Balaji University Pune