Hi, I’m
Deepak Kaushik
Goa
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
years of professional experience
Work History
W Goa, Goa
Duty Manager
2019.12 - Current (4 years & 10 months)
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Maintained financial accuracy when handling over INR 20Lakhs in revenue each day.
DoubleTree By Hilton Agra, Agra
Duty Manager
2019.02 - 2019.12 (10 months)
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Encouraged departmental employees to present positive, exemplary image to customers.
Alila Fort Bishangarh, Jaipur
Duty Manager
2017.02 - 2019.02 (2 years)
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Part of a Pre-Opening team, trained the team in the p
- Set goals for department and supported employees in meeting expectations.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
Mövenpick Hotel Bangalore, Bangalore
Duty Manager
2016.07 - 2017.01 (6 months)
Job overview
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Developed schedules for the employees.
- Set goals for department and supported employees in meeting expectations.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Performed nightly updates to room charges and rates.
Le Meridien Gurgaon, Gurgaon
Front Desk Team Leader
2014.12 - 2016.07 (1 year & 7 months)
Job overview
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Hyatt Regency Gurgaon, Gurgaon
Guest Service Officer
2012.11 - 2014.11 (2 years)
Job overview
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
The Gateway Hotel Agra, Agra
Guest Service Associate
2010.07 - 2011.10 (1 year & 3 months)
Job overview
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped guests with the smooth check-in and check-out
Education
Punjab Technical University , Agra
Bachelor of Science from Hotel Management
2009
Skills
- Time Management
- Team Supervision
- Technical Proficiency
- Administration and Reporting
- Cash Management
- Customer Service
Timeline
Duty Manager
W Goa
2019.12 - Current (4 years & 10 months)
Duty Manager
DoubleTree By Hilton Agra
2019.02 - 2019.12 (10 months)
Duty Manager
Alila Fort Bishangarh
2017.02 - 2019.02 (2 years)
Duty Manager
Mövenpick Hotel Bangalore
2016.07 - 2017.01 (6 months)
Front Desk Team Leader
Le Meridien Gurgaon
2014.12 - 2016.07 (1 year & 7 months)
Guest Service Officer
Hyatt Regency Gurgaon
2012.11 - 2014.11 (2 years)
Guest Service Associate
The Gateway Hotel Agra
2010.07 - 2011.10 (1 year & 3 months)
Punjab Technical University
Bachelor of Science from Hotel Management
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