Deepak Kaushik
Chandigarh
Summary
Dynamic Front Office Manager with over 14 years of robust experience in luxury hospitality settings, significantly enhancing guest satisfaction and operational efficiency. Demonstrated expertise in leading diverse teams, implementing effective training programs, and driving revenue through strategic upselling techniques. Proven ability to foster strong relationships across departments, ensuring seamless operations and a high standard of guest service. Recognized for adaptability and problem-solving skills, consistently achieving and exceeding organizational goals in fast-paced environments. Passionate about delivering exceptional experiences, with a commitment to professional development and team leadership.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Front Office Manager
Courtyard By Marriott
12.2024 - Current
- Leading a team of 16 future leaders.
- Marriott Bonvoy Champ of the Hotel
- Trained and managed a team of front office staff to ensure the highest standards of customer service.
- Hired and trained a team of front office staff that achieved an 87.6% Guest Voice YTD and top the table by 94.3% in April 2025.
- Successfully implemented the up-sell matrix in the hotel and achieved the 2% of the room revenue MOM.
- Mobile Matrix has been trending at 97% YTD.
- Preparing the Front Office Budget
- An expert in handling Opera PMS.
- Having strong control of the revenue leakage.
- Implemented staff training programs, improving employee performance and team cohesion.
- Contributed significantly in implementing GXP in the hotel.
- Promoted 2 of my star performers associates to the position of Front Office Executives.
- Coaching and counseling the staff members when needed.
Assistant Front Office Manager
Courtyard By Marriott
11.2023 - 11.2024
- Got promoted to the position of Front Office Manager
Assistant Sales Manager
W Goa
10.2022 - 10.2023
- Awarded the Best Manager of the Year 2021
- Certified Departmental Trainer by Marriott Hotels
- Recognized as an expert in using Opera PMS
Welcome Desk Manager
W Goa
12.2019 - 09.2022
- With my motivated team, we achieved our up-sell target of 2022 and did 105% which also helped the team through our incentive program.
- We achieved the Yoy target by 113% for 2022 in the hotel's loyalty program called Marriott Bonvoy
- Groomed my 4 talents and have seen them grow in the position of Welcome Talent Coach
- Closely observed the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Introduction to the Ambassador program, a game-changer initiative that helped us achieve our Guest Satisfaction level and we scored 82% in 2022.
- Emphasis on good communication and working relationships with all hotel departments
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
- Assist the Front Office Manager with recruiting, managing, training, and developing the Front Office team
Duty Manager
DoubleTree By Hilton Agra
02.2019 - 12.2019
- Responded to customer concerns by providing friendly, knowledgeable support and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Conducted continuous reviews of accounts, procedures, and personnel to optimize processes and improve performance.
- Achieved the Upsell target MoM by 10%
- Celebrated 100 years of Hospitality with DoubleTree by Hilton Agra.
- Accelerated the SALT (Guest Satisfaction) Score to 74% from last year being 66%
- Groomed and promoted our two talents to the position of Front Desk Supervisor
- A valuable support to the Front Office Manager in running the department in his absence.
Head Host
Alila Fort Bishangarh
02.2017 - 02.2019
- Part of a Pre-Opening team, have been the departmental trainer
- Set goals for the department and supported employees in meeting expectations.
- Running the department in the absence of the Front Office Manager
- Efficiently controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Curated multiple Discovery Experiences which added value to the Hotel's stature and we featured in Conde Nest Traveler Magazine.
- We became the only hotel in India to be featured in the Times Magazine of 100 Places to Visit in the World year 2018.
Duty Manager
Movenpick Hotel Bengaluru
07.2016 - 01.2017
- Set goals for the department and supported employees in meeting expectations.
- Got exemplary growth in Trip Advisor and ranked no. 5 hotel in Bangalore from 23rd position.
- Introduced the Room Controller to ensure the guest experience and room readiness
Front Office Supervisor
Le Meridien Gurgaon
12.2014 - 07.2016
- Supervised the tasks at the Front Desk and ensured that all the guests were welcomed with a smile and a fond farewell was given upon departure.
- Registration cards were presented to the Duty Managers and ensured that all the tasks were done.
- Ensured that the entire team followed the checklist
Front Office Assistant
Hyatt Regency Gurgaon
11.2012 - 12.2014
- Part of the pre-opening team.
- Have scored 100% in the mystery audit by LRA
- Enrolled the highest number of guests in the Hyatt passport (Now World of Hyatt) loyalty program of the Hyatt Hotels
- Ensured all the guests were greeted and a smooth check-in was performed.
- Ensured that all the guests were given a fond farewell
Education
BSc - Hotel Management, Catering Technology and Tourism
Punjab Technical University
10.2009
Skills
Social Media
Timeline
Front Office Manager
Courtyard By Marriott
12.2024 - Current
Assistant Front Office Manager
Courtyard By Marriott
11.2023 - 11.2024
Assistant Sales Manager
W Goa
10.2022 - 10.2023
Welcome Desk Manager
W Goa
12.2019 - 09.2022
Duty Manager
DoubleTree By Hilton Agra
02.2019 - 12.2019
Head Host
Alila Fort Bishangarh
02.2017 - 02.2019
Duty Manager
Movenpick Hotel Bengaluru
07.2016 - 01.2017
Front Office Supervisor
Le Meridien Gurgaon
12.2014 - 07.2016
Front Office Assistant
Hyatt Regency Gurgaon
11.2012 - 12.2014
BSc - Hotel Management, Catering Technology and Tourism
Punjab Technical University
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