Deepak Khatri

• Provide resolutions to customers as per their queries and answer questions via email or online chat.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Provide support to team members on email cases and chat cases.

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.

• Used to look after every Ambience properties in Delhi, Gurgaon, and Noida
• Dealing with vendors
• Create and maintain good relationship with vendors
• Helping in releasing payments
• Estimate and establish cost parameters and budgets for purchases
• Review and analyze all vendors and price options
• Work with team members and Director of the ambience group to complete duties as needed
• Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
• Negotiated with vendors on freight costs, cutting shipping prices by Number%.
• Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $Amount in one year.
• Oversaw setup process for new item specifications and new vendor profiles in procurement system.
• Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
• Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
• Carefully read and interpreted requisition orders to understand specialized terms and requirements.
• Input data into system and recorded order updates with Number% accuracy.

• Responsible for customer accounts
• Managing a large number of incoming calls and customer inquiries
• Identifying and assessing customer need to achieve satisfaction
• Build a sustainable relationship and trust with customer accounts through open and interactive communication
• Provide accurate and valid and complete information by using the right tools
• Meet customer service team sales target and call handling quotas
• Handling customer complaints, provide appropriate solutions and alternative within the time limits, follow-up keep records of customer interaction, process customer account, and file documents
• Follow communication procedure, guidelines and policies
• Take the extra mile to engage the customer

• Deal directly with the customers, telephonically or by face to face
• Respond promptly to the customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification
• Setup new customer accounts
• Process orders, forms, applications, and request
• Organize workflow to meet customer timeframes
• Direct request and unresolved issues to the designated resources
• Keep records for customer accounts and transactions
• Record details for actions taken of complaints
• Prepare and distribute customer activity reports
• Maintain customer database
• Manage administration
• Communicate and coordinate with internal departments
• Follow-up on customer interaction
• Provide feedback on the efficiency of the customer service process