Deepak Khurana
Delhi
Summary
IT Professional with 15+ years of experience in Project Management, IT Infrastructure, and Network Operations. Expertise in governance frameworks, change management, and ITIL-based service delivery. Proficient in firewall administration, load balancing, and network optimization, utilizing tools like SolarWinds and ServiceNow. Recognized for delivering secure and efficient network solutions aligned with organizational goals.
Overview
15
15
years of professional experience
Work History
Network Governance & Operations
HCL Tech
03.2025 - Current
- Lead governance and operations, ensuring compliance with organizational standards, and GRC frameworks.
- Manage team operations, including shift scheduling, resource allocation, and performance monitoring.
- Conduct internal audits, and implement corrective measures to maintain compliance and security posture.
- Oversee asset management processes, including inventory control, onboarding of new devices, and decommissioning of EOL equipment.
- Plan and coordinate change management activities (CAB/TAB) for minor and major changes across network and application teams.
- Prepare and submit RCA and POA documentation for incidents and changes.
- Monitor firewall policies, and ensure security compliance across network infrastructure.
- Ensure 100% SLA compliance, uptime, and reachability of network devices and links.
- Act as the primary point of contact for client inquiries, escalations, and feedback.
- Ensure services are delivered according to agreed SLAs and service definitions.
- Collaborate with technical teams to resolve client issues and incidents promptly.
- Monitor and assess client satisfaction regularly through feedback mechanisms.
- Develop account plans and strategies to enhance client engagement and retention.
- Identify opportunities for upselling or cross-selling additional services.
- Coordinate implementation of new services, upgrades, and projects for clients.
- Ensure service delivery aligns with contractual agreements and compliance requirements.
- Provide regular reports on service performance and client satisfaction to stakeholders.
- Utilize tools like HPAM, MALM, and Splunk for governance, monitoring, and compliance reporting.
Governance Lead & Network Security
DXC Technology
09.2022 - 03.2025
- Directed team operations including shift scheduling and resource alignment based on call priorities.
- Delivered visually engaging presentations for weekly and monthly MIS reviews with clients.
- Led end-to-end change management (CAB/TAB), planning and coordinating minor and major changes with application and platform teams.
- Conducted network vulnerability assessments, audits, and SOP reviews to ensure compliance.
- Managed onboarding of new engineers, including knowledge transfer and smooth handovers.
- Prepared and submitted detailed POA and RCA reports for incidents and changes.
- Developed and implemented governance policies aligned with organizational objectives.
- Monitored firewall policies and enforced security compliance across the network.
- Ensured successful delivery of managed services to clients, meeting SLAs and quality standards.
- Acted as primary point of contact for client escalations and inquiries.
- Collaborated with technical teams to resolve client issues promptly and effectively.
- Monitored client satisfaction and implemented proactive measures for improvement.
- Coordinated project timelines, resources, and deliverables for client initiatives.
- Ensured service delivery aligned with contractual agreements and compliance requirements.
- Provided regular performance and satisfaction reports to internal and external stakeholders.
IT Manager
Pride Plaza, Aerocity
04.2022 - 09.2022
- Headed IT operations for 5 hotel units, including pre-opening leadership for new properties.
- Managed servers for PMS and POS systems, ensuring high availability and security.
- Implemented IT infrastructure enhancements and managed CAPEX & OPEX budgets.
- Developed SOPs and policies aligned with IT standards and compliance.
- Oversaw cybersecurity measures including firewalls, VPNs, and antivirus solutions.
- Directed backup, disaster recovery, and business continuity processes.
- Managed vendor relationships and implemented cost-saving measures for IT operations.
IT Manager
Hotel The Royal Plaza
01.2018 - 03.2022
- Led IT department operations, structured network design, and server management.
- Introduced upgraded hardware/software solutions to improve efficiency.
- Planned and managed CAPEX/OPEX budgets and IT inventory.
- Implemented security audits, backup policies, and data loss prevention systems.
- Managed vendor coordination and compliance with IT standards.
Manager – IT & Telecommunication
Fortune Select Excalibur
02.2015 - 01.2018
- Designed and installed CCTV networks and service/network layouts for hotel operations.
- Led IT infrastructure upgrades and implemented IDS (POS & PMS) across multiple locations.
- Managed structured cabling projects and Wi-Fi solutions for service apartments.
- Planned and executed IT projects including CSR initiatives and facility planning.
Asst. Manager – IT
Country Inn & Suites
12.2011 - 12.2014
- Managed LAN/WAN operations, troubleshooting, and hardware/software installations.
- Implemented Opera, IDS, and biometric systems for hotel operations.
- Oversaw vendor management and departmental planning.
Executive – IT
Savoy Suites
06.2011 - 11.2011
- Designed network layouts and server rooms for hotel operations.
- Managed telecommunications and implemented hotel applications including Opera and IDS.
- Handled vendor management and awarded tenders for IT services.
Executive – IT
Jaypee Hotels
08.2010 - 04.2011
- Planned IT operations and managed vendor relationships.
- Installed and maintained CCTV systems and hotel applications (Opera, IDS).
Education
B.Tech - Electronics And Communications Engineering
Swami Vivekanand Institute of Engg & Tech.
Punjab09-2010
Skills
- IT governance and compliance
- Change management
- Network security
- Firewall administration
- Load balancer management
- ITIL adherence
- Asset management
- Disaster recovery
- Performance optimization
- Governance risk and compliance
- Monitoring tools (SolarWinds, Dynatrace)
- ServiceNow expertise
- Vulnerability assessment (Qualys, Tenable)
- Security information and event management (SIEM)
- Configuration management database (CMDB)
References
References available upon request.
Timeline
Network Governance & Operations
HCL Tech
03.2025 - Current
Governance Lead & Network Security
DXC Technology
09.2022 - 03.2025
IT Manager
Pride Plaza, Aerocity
04.2022 - 09.2022
IT Manager
Hotel The Royal Plaza
01.2018 - 03.2022
Manager – IT & Telecommunication
Fortune Select Excalibur
02.2015 - 01.2018
Asst. Manager – IT
Country Inn & Suites
12.2011 - 12.2014
Executive – IT
Savoy Suites
06.2011 - 11.2011
Executive – IT
Jaypee Hotels
08.2010 - 04.2011
B.Tech - Electronics And Communications Engineering
Swami Vivekanand Institute of Engg & Tech.