Deepak Khusalani

To work with sincerity and zest to achieve excellence and to continually improve the organization and myself.

• Grand Hyatt Mumbai Hotel & Residences, Area Director of Revenue Management, Mumbai, Maharashtra, 01/2020, Present, Currently serving as the Area Director of Revenue Management for the Western region at Hyatt Hotels, operating from the prestigious Grand Hyatt Mumbai. In this role, I oversee revenue management strategies and initiatives across a portfolio of 11 properties within the Western region (Mumbai, Goa, Gujarat & Raipur) ensuring optimal revenue generation and profitability
• Grand Hyatt Mumbai Hotel & Residences, Director of Revenue Management, Mumbai, Maharashtra, 03/2016, 05/2018, Bring a dynamic and creative approach to the revenue department. To assist the General Manager and Revenue departments in maximizing revenue and yield through analysis of business trends, highlighting areas of opportunity and ensuring delivery and maintenance of optimum revenue management and pricing strategies on an ongoing basis. To assist with inventory management and forecasting methods, for both FIT and group business, to ensure optimal strategies and controls are in place to minimize displacement and maximize revenue and total hotel revenues. To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of inventory management, revenue management, and business intelligence to maximize Hyatt’s competitive advantage in the market.
• Grand Hyatt Mumbai Hotel & Residences, Director of Rooms, Mumbai, Maharashtra, 06/2018, 12/2019, Bring a dynamic and creative approach to the revenue department. To assist the General Manager and Revenue departments in maximizing revenue and yield through analysis of business trends, highlighting areas of opportunity and ensuring delivery and maintenance of optimum revenue management and pricing strategies on an ongoing basis. To assist with inventory management and forecasting methods, for both FIT and group business, to ensure optimal strategies and controls are in place to minimize displacement and maximize revenue and total hotel revenues. To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of inventory management, revenue management, and business intelligence to maximize Hyatt’s competitive advantage in the market.
• Sofitel Mumbai BKC, Revenue Manager, Mumbai, Maharashtra, 07/2011, 03/2013, Responsible for the implementation of RM methods in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs. Responsible for having all the revenue management processes in place for the hotel, implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy. In charge of helping to reach and beat the operational turnover budget of the hotel. Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system (Easy RMS). Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels. Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team. Regularly checks the input and the quality of data (segmentation, denials tracking, etc). Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies. Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions for renewals are taken. Act as a support in the preparation of the annual revenue budget. Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc.) based on the analysis done previously. Provide dynamic forecasts, compared to the strategy of the GM and budget. Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time.
• Sofitel Mumbai BKC, Director of Revenue Management, Mumbai, Maharashtra, 04/2013, 03/2016, Responsible for the implementation of RM methods in order to maximize the turnover in accordance with hotel strategies, brand’s marketing and customer’s needs. Responsible for having all the revenue management processes in place for the hotel, implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy. In charge of helping to reach and beat the operational turnover budget of the hotel. Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system (Easy RMS). Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels. Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team. Regularly checks the input and the quality of data (segmentation, denials tracking, etc). Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies. Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions for renewals are taken. Act as a support in the preparation of the annual revenue budget. Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc.) based on the analysis done previously. Provide dynamic forecasts, compared to the strategy of the GM and budget. Analyze on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time.
• InterContinental The Lalit Mumbai, Revenue Manager, Mumbai, Maharashtra, 04/2008, 06/2011, Responsible to maximize all revenues to and for the hotel, including but not limited to Room and Banquet Revenues. Lead cross-functional decision making of all revenue generating departments including sales and marketing, Rooms, and Food and Beverage departments. Manage all aspects of Competitor intelligence, monitor pricing, understands the dynamic of the local market and the demand generators, and recommends appropriate actions. Facilitate the Revenue Room Meeting and generate reports and analyses needed for these meetings. Display key facts /Trends on revenue room’s board. Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking space, group wash, cut off enforcement for groups as well as denied and regretted business. Manage all channels (CRO, GDS, Internet Direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with lowest internet Rate Guarantee and managing third party distributors in compliance with standards and rules. Provides technical support to Reservations and Front Office on up-selling and negotiating techniques. Independently handling RFP accounts, in terms of sending quotations, facilitating negotiations and finally ensuring to close the deal by uploading the rates on GDS.
• InterContinental The Lalit Mumbai, Duty Manager, Mumbai, Maharashtra, 04/2007, 04/2008, Responsible for the daily operations in the Front Office Department in different capacities as Duty Manager. Communicating, implementing and maintaining standards, policies and procedures. Continuously striving to improve the guest satisfaction scores, maintaining a leading score within the company division. Financial controls and strategies for implementing and maintaining Rooms Division budgets and profitability.
• Hilton Group of Hotels - Milton Keynes United Kingdom, Assistant Night Manager, Milton Keynes, United Kingdom, 06/2006, 04/2007, To ensure the smooth and efficient running of the night team, ensuring that high standard of guests satisfaction are achieved and all cleaning duties are carried out to the agreed standard. To tour all areas of the Hotel throughout the night paying particular attention to Fire hazards, security, cleanliness. To ensure the smooth and efficient running of the Front Office desk throughout the night, to include Night Audit, late arrivals, checkouts, reservations enquiries, rate check reports. To assist with the delegation of staff duties, control and co-ordination and ensure that staff are deployed effectively. To carry out the checkout balance and start of day, the back-up and night audit functions in Fidelio, prepare occupancy statistics daily and business source and nationality statistics at period end, ensuring morning reports are handed over to Hotel manager. To monitor staff presentation on a regular basis against agreed criteria and to carry out formal appraisals at agreed intervals. To ensure all staff can demonstrate a good knowledge of guest facilities and that all opportunities to maximize Hotel sales are acted upon. To carry out all other duties as required and requested by management in order to satisfy the aim of complete customer satisfaction and profitable trading of the Hilton Group plc.
• InterContinental The Grand, Front Office Supervisor, 12/2004, 05/2006, Ensuring Smooth Check-in & Check-out. Leading the team of 03 associates per shift. Coordinating with other departments for achieving complete guest satisfaction and smooth operations. Monitoring and controlling room’s position. Assisting Night Auditor. Handling the responsibility of the Duty manager in his absence. Updating guest profiles in system, his preferences for rooms, likes; dislikes; the previous complains he has come across with etc. Maintaining liaison with guests to curtail complaints and ensure satisfaction. Co-ordination of the VIP & Delegation movements to ensure smooth functioning of day-to-day services.
• InterContinental The Grand, Front Office Assistant, 06/2003, 11/2004
• The Retreat, Front Office Assistant, 02/2008, 05/2003
• Fariyas Mumbai, Supervisor - Housekeeping, 03/2001, 02/2002

• Competitive Advantage and Profitability & Strategic Positioning in Markets, Cornell University, 07/2017
• RM Dimension training for Revenue Management, Accor Group of Hotels, 2011
• RM Pro Training for Revenue Management, Accor Group of Hotels, 2012
• Dr. Edward de Bono’s Six Thinking Hats Course and Lateral Thinking, 03/2010

• Date of Birth: 12/18/1978
• Marital Status: Married

• Received Hotelier Award for Best Sales/Revenue Person of the Year-2017.
• Awarded as Employee of the month (November) 2006 at InterContinental The Grand Mumbai
• Awarded as Employee of the Year 2006 at InterContinental The Grand Mumbai
• Awarded as Techno Savvy of the year 2006 at InterContinental The Grand Mumbai