Deepak Kini
Service Delivery Senior Manager
BANGALORE
Summary
A perceptive professional with 17+ years of know-how in operations excellence, business transformation, change management, service delivery management, team leadership, cost control, risk optimization, client management and stakeholder management. An efficient conversationalist with excellent leadership skills, strong organizational abilities and is mentally resilient enough to be able to push past rejection to meet results. I have fine-tuned my abilities in effective resource planning/optimizations, focusing on customer satisfaction, enhance productivity and profitability of the business. With commitment to succeed, I love building network and relationship. My career aim is to be at the leadership position and contribute to the future strategies of the company.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Product & Platform Senior Manager
Accenture India Pvt. Ltd
BANGALORE
12.2021 - Current
- Leading & managing overall delivery and maintenance for top CG&S companies across the globe
- Managing more than € 16 M revenue per year
- Implement ITIL process and improve collaboration
- Communicating and collaborating with other third party teams to achieve speedy resolution of priority tickets
- Resource Planning and cross skill resource depending on the changing market needs
- Leading multiple delivery teams, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently
- Honing and leading improvement team for the delivery infrastructure
- Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the company context
- Managing contracting, finances and budgets
- Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using their expertise to establish, improve, and refine services
- Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise
- Service agreement management
- Stakeholder management
- Risk planning and mitigation
- Process standardization, quality control and optimization.
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Tech Lead
Atyati Technologies PVT. LTD
11.2007 - 10.2010
- Gathering and analysis of business requirements
- Involve in Developed classes and web services used in synchronization as well as stored procedures to optimize the process
- Integration of various transactions into synchronization for rural banking system
- Responsible for code review and check in
- Analyzing the impact of migration to latest version and developing migration utility
- Client interaction to resolve the queries on functionality
- Unit and Module testing
- Deploying new releases on the Client Servers.
Software Developer
Bit by Bit Computer Services Pvt. Ltd
07.2007 - 11.2007
- Designed and developed the detail level design
- Developed classes and stored procedures to optimize the process
- Design and develop design document for the change control
- Preparation of technical test case
- Integration of classes and custom controls in UI
- Analyze the change control raised by client
- Coding and unit testing.
Education
Bachelor of Engineering (B.E) - CS
Visvesvaraya Technological University
07.2002 - 04.2005
Skills
Stakeholder ManagementExperience in Business Outsourcing
Service Delivery
Client Management
Resource PlanningTroubleshooting and problem resolution
Strategic planning
Financial Management
Negotiation
Business administration
Agile Methodology
Timeline
Product & Platform Senior Manager
Accenture India Pvt. Ltd
12.2021 - Current
Tech Lead
Atyati Technologies PVT. LTD
11.2007 - 10.2010
Software Developer
Bit by Bit Computer Services Pvt. Ltd
07.2007 - 11.2007
Bachelor of Engineering (B.E) - CS
Visvesvaraya Technological University
07.2002 - 04.2005