Deepak Kishore
Sharjah,
Summary
A Person with high customer focus and experience in handling customer facing roles. Overseeing the Business process with hands-on experience with analytical tools. Rich 5 years of experience in cross functional coordination. Strong Analytical and communication skills with experience in handling teams. Ability to interact and influence key stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
GLOVIS INDIA PVT LTD
07.2022 - 05.2024
- Conducting Requirement analysis for gathering data from customers as per their proposed requirements and convey the same to different functions
- Reviewing the Proposed Design with the key business partners, stakeholders, identifying the scope of improvements and making necessary changes
- Carrying out Negotiations with clients and finalizing the Objective of the project
- Oversee the process implementation and Sprint activities
- Maintain & Manage the financial forecast, pricing in new business
- Floating MIS to the customer on Daily basis with Dashboard representation
- Create daily, weekly and monthly Analytics report of Project tracking parameters
- Preparing Ad hoc reports based on business needs
- Active participation in daily/weekly stand-up calls with the team and assist in documenting task status and tracking of activities
- Working with the cross functional teams to track the progress in the project as per the plan approved by the clients
- Maintaining Traceability metrics to track the progress of the project
- Identifying process deviations and Streamline SOP by continuous engagement with the client and cross functional teams for better efficiency
- Deriving load patterns from the data for operational use
- Ensure satisfaction with timely service delivery and long term resolution with instantaneous response, feedback and updates.
Operations Manager
DP World Express
05.2021 - 06.2022
- Responsible for the Profit & loss of Chennai Region hub & branch operations
- Monitoring the daily in bound & out bound performance of the operations & forecasting of the vehicle requirements
- Developing projects in order to find the operation challenges and coming up with optimized solutions
- Team leader for the PAN India project to improve the last mile delivery and customer satisfaction
- Controlling & monitoring the daily capacity utilization of the inbound & out bound vehicles for cost optimization
- Coordinator for TMS development team in South for improving the visibility of report to customer, internal analysis report generation
- Identifying new vendors, code creation & agreement checking
- Review meeting with customers for existing business, understanding the requirements for potential growth of business.
South Zone Coordinator
FUTURE SUPPLY CHAINS SOLUTIONS PVT LTD
06.2019 - 04.2021
- Analyzing and monitoring the daily activities of South zone branch & hubs
- Preparing & floating the MIS reports for operation & sales team requirements
- Conducting statistical analysis to determine the potential growth as well to improve the service
- Deriving new strategies for the organization's expansion and improving customer satisfaction
- Monitoring the service levels of branches, connectivity of hubs and operation challenges
- Forecasting of load patterns and alerting the operation team for improved service.
Education
MBA - Supply Chain Management
Amity University
Noida 05.2019
B.Tech - Mechanical Engineering -
Ahalia School of Engineering & Technology
Palakkad,Kerala 04.2016
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Fleet Management
- Hub Operations Management
- Logistics Coordinator
- Vendor Management
- Customer Interaction & Coordination
Languages
English
Hindi
Malayalam
Tamil
Other Details - Technical Languages Known
MS OFFICE, BUSINESS ANALYSIS, MACHINE LEARNING, CAD, TMS
Personal Information
Date of Birth : 09/22/94
Marital Status : Married
Passport No : U8353751
Extracurricular Activities
* Volunteered as organizer for CII summit, Noida.
* Participated in Delhi Warehouse Summit 2022.
* Internship from Cochin Shipyard
* Participated in Calicut University cricket championship, Kerala.
* C Language course certificate from Kerala Gov enrolled program.
* Won School level athletic competitions.
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness.
Certification
BA C16 Certificate of Completion
Timeline
Business Analyst
GLOVIS INDIA PVT LTD
07.2022 - 05.2024
Operations Manager
DP World Express
05.2021 - 06.2022
South Zone Coordinator
FUTURE SUPPLY CHAINS SOLUTIONS PVT LTD
06.2019 - 04.2021
MBA - Supply Chain Management
Amity University
B.Tech - Mechanical Engineering -
Ahalia School of Engineering & Technology
BA C16 Certificate of Completion
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