Deepak Kohli
New Delhi
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
9
9
years of professional experience
Work History
Team Lead, Customer Success Non_Enterprises
LocoNav Pvt. Ltd.
Gurgaon
04.2019 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Work closely with all team stakeholders as per client needs.
- Create weekly roaster of team as per requirements of all stakeholders of business.
Process Associate
Competant Software Pvt. Ltd.
New Delhi
12.2014 - 05.2018
- Data Conversion
- Data Analysis
- Quality Control Analysis
Education
Bachelor of Arts -
Delhi Uniservsity
New DelhiSkills
- Regulatory Compliance
- Schedule Management
- Performance monitoring
- Product Management
- Operations Management
- Complaint resolution
- Problem Solving Attitude
- Proficient in MS Excel and Word
- Intrapersonal Skills: Includes analytical ability, effective decision-making, strong communication skills, and the capacity of multitask
- Tools Utilized: Zoho CRM and Zoho Desk, Jira Software, Online Reputation Management (ORM)
- Expert in android app publishing on play store
Affiliations
- Cricket Lover
- Love To Read Books
- Love To Cycling
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1
Timeline
Team Lead, Customer Success Non_Enterprises
LocoNav Pvt. Ltd.
04.2019 - Current
Process Associate
Competant Software Pvt. Ltd.
12.2014 - 05.2018
Bachelor of Arts -
Delhi Uniservsity
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