DEEPAK KRISHNAN

. Handing pre and post disbursement documentation:

• Coordinating with the credit relationship team and handling facility and security documents.

Compliance of sanction terms:

• Timely follow-up and tracking the deferrals/ covenant based on sanction terms and update and escalate where ever necessary.

Coordinating and completion of transaction related audit:

• Timely coordination and completion of various audits for transaction with the originators.
• Driving process improvement initiatives on a continuous basis.

Liaise with various internal and external stakeholders:

• Adequacy of support and assistance by providing required transaction related documents to internal and external stakeholders in time to facilitate the required task Timely

MIS

• Submission of the Timely monthly MIS and adhoc reports based on management requirements.

• Handling a team consisting of 20 members
• Oversee all operations, paying attention to areas in need of improvement and making notes of employees who are struggling
• Interact with employees, make recommendations, and ensure all workers are fully capable and understand their duties and succeed
• Preparing daily workflow for staff & coordinating the daily allocation of work
• People Management – Conducting team meetings, process training, communicating new updates, focusing on targets & achievements
• Assign tasks to operational team based on individual employee talents
• Maintain SLA
• Design and lead training programs so all team members are capable of succeeding in all tasks
• Manage the day-to-day operations of the team, ensuring the use of our resources well, following best practices and meeting the company’s goals
• Improved operational efficiency by nearly 10 percent over every years
• Analyze citizen’s feedback and quality reports
• Error control and quality Management
• Over all operations of Passport Seva Kendra.