DEEPAK KUMAR
Manager- Sales
Indore
Summary
Dynamic professional with experience of 7 Years in the areas of Sales, Relationship Management and customer Success.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Manager
Teevra Edutech Private Ltd ( SpeEdLabs )
Indore
06.2020 - Current
- Leading the Sales Team of 20+ People across Different State.
- Managed the Customer Success Department
- Visiting Customers Place for Cracking the Deals
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Received and processed stock into inventory management system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Help Sales Department to Achieve their target
- Handle technical support and provide service
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Executive Partner Management
Indiabulls Consumer Finance Ltd
Bhopal
10.2018 - 06.2020
- Responsible for Generating Business through DSA
- Total portfolio of 10,000 accounts for Dhani loans
- Managing a team of 200+ DSA across Madhya Pradesh
- Pan India Topper every month
- Developed team communications and information for meetings
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service.
Area Retail officer
Lava International
Bhopal
01.2017 - 06.2018
- I had handled 3 distributors and more than 350 retailers, and team size of more than 40 peoples, in 10 different districts.
- Carried out day to day duties accurately and efficiently. Worked flexible hours; night, weekend, and holiday shifts
- Awarded with Best Senior Area Retail officer in Madhya Pradesh
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Improved operations through consistent hard work and dedication.
Digital Sales Specialist
Reliance Jio Infocom Ltd
Bhopal
03.2016 - 12.2017
- Operated product tools, equipment and point of sale terminals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Home Credit India Finance Ltd
Bhopal
10.2015 - 03.2016
- Worked as Home Credit’s front liners in sales
- Documentation of Loan Application
- Resolving Retailers Issue
- Promotional Activities to Boost Sales
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly Sales
- Worked On Deliquency
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed and maintained courteous and effective working relationships with Reatilers
Education
Class 10th -
Gyan Kunj Senior Secondary School
04.2010 - 07.2011
Class 12th -
Modern School
Faridabad 06.2013 - 08.2017
Bachelor of Engineering - Computer Science
Trinity Institute of Technology And Research
08.2013 - 08.2017
Skills
Team ManagementStrategic PlanningNegotiationLeadership
Strategic planning
Business Development
Operations management
Business planning
Sales and marketing
Verbal and written communication
Sales and Service
Product Management
Product innovation
Achievements
- Promoted 3 Times in 2 Years within Organization
- Awarded With Transformer of SpeEdLabs Award ( Teevra Edutech Pvt Ltd )
- Certificate of Excellence Award from CEO (Indiabulls) For PAN India Topper
- Awarded as Best Performer in Territory in Lava International.
Timeline
Manager
Teevra Edutech Private Ltd ( SpeEdLabs )
06.2020 - Current
Executive Partner Management
Indiabulls Consumer Finance Ltd
10.2018 - 06.2020
Area Retail officer
Lava International
01.2017 - 06.2018
Digital Sales Specialist
Reliance Jio Infocom Ltd
03.2016 - 12.2017
Sales Associate
Home Credit India Finance Ltd
10.2015 - 03.2016
Bachelor of Engineering - Computer Science
Trinity Institute of Technology And Research
08.2013 - 08.2017
Class 12th -
Modern School
06.2013 - 08.2017
Class 10th -
Gyan Kunj Senior Secondary School
04.2010 - 07.2011