Deepak Kumar
Chennai
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes Order to Cash, Material Master data, Bill of Material Creation, invoicing, database management, Demand Planning, vendor management and Material Planning. Recognized for exemplary customer service and team collaboration.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Redserv Redington group
Chennai
12.2023 - Current
- Hired and onboarded team members to meet immediate and expected demand.
- Implemented systems for tracking operational performance metrics.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Oversaw inventory management activities including ordering supplies as needed.
- Created and managed budgets for operational departments and monitored progress against goals.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw daily operations, optimizing efficiency and productivity.
- Collaborated with sales team to drive revenue growth.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager, Material Planning
Capgemini
05.2020 - 12.2023
- Creating an E2E Transformation project plan, including status and a road map
- Identify new business areas, implement new process transitions, and estimate budgets both onsite and offsite
- Manage the scope and requirements of the new project from internal and external stakeholders
- Conducting quarterly NPS surveys with stakeholders and developing an action plan based on feedback
- Managing the MRP and MD processes for five regions (AP, EU, MEA, EE, and LAC)
- Handling master data management, advancement, cancellation, reduction, and top up, purchase orders in SAP MM
- Examine the material planning report and plan the materials for manufacturing
- Management of vendors/suppliers for material follow-up and requests
- Inventory management, stock optimization and overdue reduction
- Overseeing a team of 5 team leaders and 30 process associates, conducting performance appraisals and guiding employees in engagement programs with the goal of increasing productivity and retention
- Using Power BI, publish task dashboard reports to management on time
- Managing continuous improvement through internal and external kaizen workshops, automations, and process optimizations, resulting in cost reductions via HC savings.
- Trained employees on additional job positions to maintain coverage of roles.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
Team Leader, NPI
Flextronics GPSC
08.2013 - 01.2020
- Conduct or facilitate the implementation project (Transition process) kick-off and Status meetings
- Supports project management activities with the controls and planning for the execution Interface with the engineering and site management team
- Identify individual development plans and provide constructive feedbacks, thereby ensuring the targets are met or even exceed and proper successor is in place
- Conduct RPA Feasibility study for the process in operations for automation and Monitoring (RPA) BOT performance through the BOT dashboard
- Preparing CAPA (Internal & External NC's), handling internal QMS documentation control
- ECO/ECR (Engineering Change Order/Request) evaluation and implementation in the system with excess/obsolete cost & in manufacturing process
- Responsible in Creating and Transferring Bill of Material (BOM) to ERP (Baan) through PLM (Agile)
- Scrub the NPI BOM based on the Gerber data to prepare import template
- Ensure to maintain 100% Accuracy and TAT while processing change orders.
Production Technician
Motorola Mobility
10.2010 - 04.2013
Operator
Lucas TVS
07.2009 - 06.2010
Education
Bachelor of Technology - Mechanical Engineering
SRM University
01.2016
Diploma - Mechanical Engineering
SNPT Chennai
01.2009
SSLC -
Montford MHSS
01.2006
Skills
- Logistics Management
- Financial Oversight
- Employee Development
- Data Analysis
- KPI Tracking
- Quality Assurance
- Inventory Management
- Master Data Management
- Customer Service Management
- Problem-solving abilities
- Adaptability
- Time management abilities
- Cost Reduction
- Team building
- Interpersonal Skills
- Continuous Improvement
- Analytical Thinking
- Team Collaboration
- Operations Oversight
Accomplishments
- Eliminated the duplicate work of file sharing in customer folders.
- Standardization done in supplier feedback which helps to improve overall data accuracy against multiple suppliers.
- Standardized PO placement, PO changes process & 90% automated
- PMP certification 50 hours e-learning course completed
- IKW Project done for process improvement cycle time reduction from 740 mins to 340 mins.
- Implemented the MCO CENTRALIZATION Project.
Timeline
Manager of Operations
Redserv Redington group
12.2023 - Current
Manager, Material Planning
Capgemini
05.2020 - 12.2023
Team Leader, NPI
Flextronics GPSC
08.2013 - 01.2020
Production Technician
Motorola Mobility
10.2010 - 04.2013
Operator
Lucas TVS
07.2009 - 06.2010
Bachelor of Technology - Mechanical Engineering
SRM University
Diploma - Mechanical Engineering
SNPT Chennai
SSLC -
Montford MHSS
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