* Playing chess and cricket
Deepak Kumar
Collection Professional
Gurgaon
Summary
To work in a professionally stimulating environment where integrity, hard work and sincerity are valued. Extensively trained in collection strategies. Strong team leader with clear record of success meeting revenue. I would like to feel at the end of the day that I have contributed significantly to the organization in which I work.
Overview
13
13
years of professional experience
1
1
Language
Work History
State Receivable Manager
Cholamandalam Investment & Finance Company
04.2024 - Current
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Collection Manager
Axis Bank Pvt Ltd.
11.2023 - 03.2024
- Managing credit card Bkt-3 portfolio of the bank for Delhi-NCR region.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Identify, develop and continuously improve collection processes to ensure overall efficiency in terms of customer contact and collection techniques.
- Ensuring Vendor Relationship Management by timely addressing concerns/ escalations and providing speedy resolutions.
- Responsibility of fixing targets for the vendor and ensuring targets being achieved through reviews, routine visits to customers, proper trainings, floating of MIS etc.
Territory Manager
IDFC First Bank Ltd.
07.2021 - 11.2023
- IDFC First Bank Business Loan bucket 2-5 GCL portfolio management.
- Maintain and Analyze the Delinquent Portfolio to reduce the NPA Pool by Executing Best
Practices/ Strategies to Advance the Overall Collection of Outstanding Credits. - Managing a of team of 12 In-house executives accompanied by 2 collection managers.
- Driving the team by setting up daily DRR and milestone targets to reduce the month end
skewness. - Engage with default/critical customers by visiting them in person to ensure conversion
- Analyze performance reports to improve productivity and conversions.
Addressing difficult customer segments and their personal support. - Monitor team performance, identify opportunities for improvement, develop corrective
action plans, and provide timely feedback to improve performance .
Collection Manager
HDFC Bank Ltd
03.2020 - 07.2021
- Responsible for HDFC Bank Retail Banking Personal Loan Portfolio, managed buckets 0-5.
- Analyze the team performance daily to ensure achievement of assigned goals.
- Determine daily DRR and milestone targets to avoid end-of-month discrepancies.
- Enable team to meet their assigned goals within set deadlines.
- Create and submit regular team performance reports with seniors.
Team Leader
Tata Consultancy Services
09.2011 - 02.2020
- Worked for CitiBank retail banking personal loan bkt 0-4 portfolio.
- Analyze performance reports to improve productivity and conversions.
- Ensure teams meet and exceed established schedules and service level agreements.
- Get first-hand customer context and call handling to manage dissatisfied customers.
- Motivate and mentor each team member, monitor performance, and implement corrective
actions as needed - Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Arts - Liberal Arts And General Studies
Maharishi Dayanand University
Gurgaon 04.2001 -
Skills
Analytical and problem solving
Time management
Conflict resolution
Interpersonal skills
Accomplishments
- Star perfomer award for
seven consecutive month's in
a row. - Received the "Performance
Excellence" award three
times a year. - Outbound travel to Cape
Town (South Africa) in
December 2022 and
domestic travel to Goa in May
2023 by achieving
consecutive destinations.
Strength
- A Strategic planner with expertise in formulating effective recovery strategies and coordinating with recovery agents for ensuring timely repayment from client & recovery of bad debts.
- Expertise in supervising the team for managing high value fraud cases and initiating appropriate legal actions against them, managing wide risks and implementing effective mechanisms to mitigate the same.
- Excellent writing, analytical, communication & presentation skills with multi-tasking ability to complete projects within assigned time, Self-Stater & organized with ability to work independently, with minimum supervision.
- Efficient team leader & player with expertise in managing virtual teams, preparing MIS reports to keep the management updated & thus facilitating decision making.
Core Competencies
Collection & Recovery ||Risk & Compliance Management ||Relationship Management ||Transaction Review & Monitoring ||Due Diligence ||Customer Profile Review||Escalation Management ||Fraud Investigation || MIS Reporting ||Team Building and Leadership.
Interests
* Listening music
Timeline
State Receivable Manager
Cholamandalam Investment & Finance Company
04.2024 - Current
Collection Manager
Axis Bank Pvt Ltd.
11.2023 - 03.2024
Territory Manager
IDFC First Bank Ltd.
07.2021 - 11.2023
Collection Manager
HDFC Bank Ltd
03.2020 - 07.2021
Team Leader
Tata Consultancy Services
09.2011 - 02.2020
Bachelor of Arts - Liberal Arts And General Studies
Maharishi Dayanand University
04.2001 -
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