DEEPAK KUMAR
Pune
Summary
Agile Technical Delivery Manager adapts and coordinates complex logistical realities to comply with service level agreements and exceed customer expectations. Proud to consistently monitor and streamline all progress metrics. Dedicated to handing customers completed work on time, under budget and in accordance with prescribed business goals. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
IT PM Lead
UNO Digital Bank
8 2023
- Guiding project teams to ensure successful project delivery which meets project goals or business transformation objectives
- Implement efficiencies that meet or exceed financial expectations established at project initiation
- Develop and govern program and portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics
- Monitor projects, programs and portfolio to ensure compliance with project policies and standards as well as keeping to schedules, budgets and quality expectations
- Manage project, program and portfolio deliverables and tasks
- Coach and mentor team and share knowledge and best practices
- Hire and manage PMO staff, including project, program and portfolio professionals, in line with project objectives
- Coordinate deliverables with project managers, analysts, market leads, et al., while supporting contractors and reporting structure
- Oversee project managers of all projects to make sure delivery of their projects is on time and within budget as well as meeting quality standards
- Works with executive team to assess and decide on which proposals have highest potential value, impact and strategic alignment
- Identify project, program and portfolio priorities, deal with challenges and communicate project risks and opportunities.
- Collaborated with cross-departmental teams to develop comprehensive plans addressing all aspects of project lifecycle from inception to closeout
- Conducted detailed project reviews to identify areas for improvement and implement necessary changes for future success
- Established strong relationships with clients, vendors, and stakeholders to facilitate smooth project execution
- Leveraged industry expertise to provide valuable insights during planning phase, contributing significantly towards optimal decision-making processes
- Mentored junior team members, fostering positive work environment and promoting professional growth opportunities
- Contributed to development of company-wide project management policies and procedures, raising overall standards of practice within organization
- Ensured strict adherence to established budgets by closely monitoring expenses throughout each stage of project cycle
- Championed best practices in project management across organization, leading to increased consistency and improved overall performance
- Facilitated post-project reviews and lessons learned sessions, fostering culture of continuous improvement and proactive problem solving
- Skillfully negotiated contracts with suppliers/vendors resulting in cost savings without compromising quality or service levels
- Optimized resource allocation to maximize productivity, reduce costs, and minimize waste in various projects
- Delivered high-quality projects with thorough risk analysis and proactive issue resolution
- Managed cross-functional teams for successful project completion within budget and timeline constraints
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Managed projects from procurement to commission
- Identified plans and resources required to meet project goals and objectives
- Monitored project performance to identify areas of improvement and make adjustments
- Leveraged industry expertise to provide valuable insights during planning phase, contributing significantly towards optimal decision-making processes
- Collaborated with cross-departmental teams to develop comprehensive plans addressing all aspects of project lifecycle from inception to closeout
- Championed best practices in project management across organization, leading to increased consistency and improved overall performance
- Facilitated post-project reviews and lessons learned sessions, fostering culture of continuous improvement and proactive problem solving
- Ensured strict adherence to established budgets by closely monitoring expenses throughout each stage of project cycle
- Improved project efficiency by streamlining communication and implementing effective time management strategies
- Implemented innovative solutions to address complex project challenges, ensuring timely delivery of high-quality results
- Designed custom reporting frameworks tailored specifically for individual projects, allowing stakeholders to quickly access relevant information and make informed decisions
- Developed new project management methodologies that resulted in more efficient workflows and better collaboration among team members
- Efficiently managed multiple concurrent projects while maintaining strong focus on quality control and client satisfaction
- Negotiated and managed third-party contracts related to project deliverables
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety
- Provided detailed project status updates to stakeholders and executive management
- Efficiently managed multiple concurrent projects while maintaining a strong focus on quality control and client satisfaction
- Increased stakeholder satisfaction by consistently meeting or exceeding project expectations and providing regular updates on progress
VP-Engineering Lead
Barclays Global Service Centre Pvt. Ltd.
07.2018 - 08.2023
- Heading team of 35 members and directing end-to-end delivery and program management activities across credit card domain
- Responsible for hiring, mentoring, and building career path of all development and test engineers
- People management including engagement, performance, and development decisions
- Liaising with Marketing, Operations, and Design Teams to ensure products meet business demands
- Taking Ownership of ORAC's and vulnerabilities of application
- Spearheading entire offer engine spanning from offer creation, campaign management to presentment on digital channels
- Defining service standards and guidelines, governance structure, best practices which work as benchmark for excellent service delivery globally for all verticals with end-to-end P&L management
- Driving revenue & profitability planning & target achievement strategies and contributing in architecting solutions in accordance with requirements
- Devising initiatives for client engagement and client success
- Facilitating end-to-end delivery of program, meeting internal and external objectives: Estimation, risk, scope, time, resource, quality and change management
- Value-adds, continuous process and productivity improvement
- Expectation management of team
- Establishing delivery framework & metrics for different types of projects being delivered
- Providing leadership in achieving scope, timelines, cost, quality and SLAs consistently & predictably and sustaining the same through continuous improvement
- Mentoring & motivating the performance of team members to ensure efficiency in process; identifying skills gaps of Delivery Managers, Project Managers & Consultants and filling the same through training & mentoring
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals
- Formulated and executed strategic initiatives to improve product offerings
- Monitored key business risks and established risk management procedures
Project Manager
Virtusa Consulting Services Ltd.
05.2016 - 07.2018
- Managed projects in retail online banking application domain
- Prepared plans for releases and scope agreement
- Tracked delivery, facilitated risk management
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Application Delivery Manager
Tech Mahindra Ltd.
09.2013 - 04.2016
- Managed delivery of large and complex CRM-Siebel projects for British Telecommunications
- Spearheaded multi-million pound projects to meet defined business objectives
- Performed Release Manager role
- Facilitated change, control, and risk management
- Ensured E2E coordination for all defects raised during release
- Led deployments into production and managed customer/business escalations.
- Managed resources effectively to avoid unnecessary delivery delays
- Enhanced team performance by providing regular feedback, coaching, and training opportunities
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth
Project Manager
Cognizant Technologies Solutions
01.2011 - 08.2013
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Delivered 10 projects in 2012
Team Leader
Tech Mahindra
05.2006 - 01.2011
- Managed projects related to incident and problem management, ITIL process improvement, and capacity monitoring
- Led teams and coordinated with various stakeholders
- Managed planning and scoping of maintenance releases
- Carried out risk assessment and prepared project, quality, and risk plans
- Managed deployments into production and handled customer/business escalations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Education
B.E. in Computers Technology -
Manoharbhai Patel Institute of Engineering
Gondia 07.2001 - 06.2005
Skills
Strategic Planning & Leadership
Decision-Making
Cross-Functional Collaboration
Stakeholder Communications
Agile Methodology
Scope Management
Productivity Improvement
Budgeting and forecasting
Customer Relations
Project Scheduling
Schedule Management
Risk Management
Risk Assessment & Mitigation
Project/Program Management
Team Building/ Training & Management
Engineering Leadership
Certification
Siebel 8.0 Certified with Oracle
Personal Information
Date of Birth: 07/05/82
Timeline
VP-Engineering Lead
Barclays Global Service Centre Pvt. Ltd.
07.2018 - 08.2023
Project Manager
Virtusa Consulting Services Ltd.
05.2016 - 07.2018
Application Delivery Manager
Tech Mahindra Ltd.
09.2013 - 04.2016
Project Manager
Cognizant Technologies Solutions
01.2011 - 08.2013
Team Leader
Tech Mahindra
05.2006 - 01.2011
B.E. in Computers Technology -
Manoharbhai Patel Institute of Engineering
07.2001 - 06.2005
IT PM Lead
UNO Digital Bank
8 2023
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