Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Deepak Kumar

Noida

Summary

As an Operations Team Leader, my aim is to enhance organizational efficiency by meticulously overseeing team operations. My responsibilities encompass the maintenance of dashboards, generating sophisticated reports through advanced Excel skills, and meticulous scheduling. I am committed to upholding the highest standards of professionalism in customer engagements and adeptly delegating tasks to internal teams to optimize productivity and performance

Overview

9
9
years of professional experience

Work History

Associate Consultant

Ernst And Young
06.2021 - Current
  • Led the pre-check initiation team and utilized internal software to create batches for new cases.
  • Employed bot automation to extract candidate data from PDFs on the client portal, streamlining input file creation.
  • Interfaced with the customer service department to ensure accurate processing of new cases.
  • Maintained professional relationships across various departments.
  • Managed manpower planning to align with delivery workload.
  • Handled process-related employee shrinkage effectively.
  • Conducted regular review meetings with clients and internal management to discuss issues and requirements.
  • Updated progress sheets and provided daily acknowledgments of new cases to clients.
  • Connected with candidates and clients for clearance of insufficiencies via calls and emails.
  • Delivered timely performance dashboards and snapshots to clients on a weekly or monthly basis.
  • Responded to client emails within 24 hours regarding new cases.
  • Aimed to close cases within the target time, providing reasons for any delays.
  • Completed MIS validations regularly to identify new incoming cases for the client portal.


Staff Assurance

Ernst And Young
12.2019 - 05.2021
  • Pioneered the creation of an offline initiation protocol in Excel, enhancing the efficiency of case initiation.
  • Designed client-specific MIS frameworks to accurately reflect the scope of work and facilitate informed decision-making.
  • Diligently updated daily trackers for prominent clients such as HCL, Tech Mahindra, and EY GDS, ensuring seamless tracking of case progress.
  • Managed the L1 Insufficiency Tracker, meticulously documenting and addressing case issues to maintain high-quality standards.
  • Led the initiation and candidate support teams, ensuring exceptional service and support throughout the case handling process.
  • Prepared and dispatched comprehensive EOD reports to management, providing insights into daily achievements and outstanding items.
  • Handled the influx of new cases, orchestrating a structured and efficient initiation process.

Senior Associate

AuthBridge Research Services Private
06.2015 - 12.2019
  • Applying vast knowledge and experience to perform meticulous background checks.
  • Mitigating risks through in-depth analysis and thorough verifications
  • Proficiency in team management and reinforcement of operational efficiency
  • Streamlined client communication skills and proficient in prompt escalation resolution.
  • Efficiently deploying automation strategies to increase productivity.
  • Onboarding new client cases and scrutinizing their work scope for initiation
  • Preparing insightful reports based on collected data and MIS.

Education

Bachelor of Science - Science

Dr Bhimrao Ambedkar University
Agra, India
05.2015

Skills

  • Operations Management
  • Analytical Skills
  • Client Relationship Management
  • Effective Communication
  • Team Leadership
  • Problem-Solving Abilities
  • Risk Assessment and Mitigation
  • Time and Project Management

Languages

English
Intermediate (B1)
Hindi
Advanced (C1)

Hobbies

  • Team Leading
  • Volunteering
  • Blogging
  • Traveling

Timeline

Associate Consultant

Ernst And Young
06.2021 - Current

Staff Assurance

Ernst And Young
12.2019 - 05.2021

Senior Associate

AuthBridge Research Services Private
06.2015 - 12.2019

Bachelor of Science - Science

Dr Bhimrao Ambedkar University

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Deepak Kumar