DEEPAK KUMAR
Delhi,Delhi
Summary
With experience in operations, technical support in Electronics manufacturing to excel as Leader in Operations Management. Proven ability to lead teams, streamline processes and ensure customer satisfaction. Seeking a challenging role to contribute significantly for organization growth and success.
Versatile Senior Manager specializing in Electronics and Telecom and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
29
29
years of professional experience
Work History
Senior Manager Operation
Exicom Tele systems Limited
03.2019 - Current
- To co-ordinate with Internal teams, Stores and PPC for smooth running of production, ATE Testing
- To Publish Daily Production report to Management
- To manage company CRM portal and SAP for component consumption, repair history for monthly, Quarterly and yearly reports
- Allotment of jobs to Engineers and monitor daily basis with productivity report
- Preventive Maintenance of Test and Repairs Jigs
- Responsible for Quality of repair Output, 5 S, ISO Audits, Kaizen and Improvement Culture in Manufacturing plant
- Online and Telephonic support for Indian and International customers
- Handling repair priorities for AC / DC Rectifiers, Chargers and Electric Mobility cards for EVSE Projects
Deputy Manager Operations
Fibcom India Ltd (Subros & Primatel Telecom Group co.)
05.2005 - 03.2019
- Worked in Technical and Commercial responsibilities in Operations Department and core responsibilities include Leadership role in production
- Handling Customer Support for Fibcom product solutions and after sales support for BSNL, MTNL, Railtel, Gail, ITI, PowerGrid and Reliance
- New product Installation, Commissioning and Testing on Test Floor (Automatic Testing Equipment’s)
- Product testing (ATE) and final verification of SDH equipment and acceptance testing
- Interaction with internal and external customers with smooth system implementation and their (FAT) Factory acceptance testing
- Making of all the test records as per ISO 9000
- SAP Process Implementation for customer support in SD Module
Technical Assistant Testing
Alcatel Now Nokia
03.1996 - 04.2004
- Testing of the FUT Stations (OCB 283) through Supervisor Station by dedicated software - COM
- Fault identification and isolation of faulty boards or hardware problems based on diagnosis software’s
- Offering of sites to quality and sample / surveillance testing by the Quality / Customer (BSNL, MTNL, TATA & Private operators
- To provide all technical clarification to Customer for the clearance of the sites and to resolve other issues related to the Technical Specification/ Operational procedure
- Making of all the test records as per ISO Procedure and Verification of the summary with LEQ
Education
Diploma - Electronics Communication Engineering
Pusa Polytechnic
06.1998
Master of Science - Computer science
MD University
07.2003
Skills
- Telecom Product Operations
- Customer Support
- Production Management
- Power Electronics
- Automotive Electronics
- Battery Chargers
- Manufacturing
- semi-automatic and Automatic Testing of Telecom cards
- In-house Repairs
- Electric Chargers
- AC DC Chargers
- ATE Testing and maintenance
Accomplishments
- Complete TOT for Tellabs new product from Installation, Commissioning and product Testing on new ATE (Automatic Testing Equipment’s) in Fibcom.
- SAP implementation in customer support module.
Personal Qualifications
- Diploma in Electronics Communication Engineering, Pusa Polytechnic Delhi, 07/1994 to 06/1998, 63.1%
- Master of Science in Computer Science, MD University Rohtak, 06/2001 to 07/2003, 63.3%
Training
- Quality procedures and ISO concepts.
- TQMI certification (Introduction to Quality Management)
- Training attended on Testing Installation and commissioning of Tellabs 6325 SDH system at Tellabs Denmark.
Personal Information
- Father's Name: Sh. Om Parkash Bansal
- Date of Birth: 12/22/74
Timeline
Senior Manager Operation
Exicom Tele systems Limited
03.2019 - Current
Deputy Manager Operations
Fibcom India Ltd (Subros & Primatel Telecom Group co.)
05.2005 - 03.2019
Technical Assistant Testing
Alcatel Now Nokia
03.1996 - 04.2004
Master of Science - Computer science
MD University
Diploma - Electronics Communication Engineering
Pusa Polytechnic