DEEPAK KUMAR
Sales Development Manager
Mathura
Summary
Knowledgeable Sales Manager with solid background in driving sales growth and developing strategic partnerships. Proven track record in implementing effective sales strategies and fostering client relationships. Demonstrated ability to lead teams, enhance sales processes, and utilize data-driven insights to achieve targets.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Development Manager
Nexa Mathura Central
08.2022 - Current
- Company Overview: Maruti Suzuki
- Handled team of sales of more than 20 people.
- Provided Training to the new joiners on company products.
- Audited the performance of teammates.
- Achieved deadlines and given targets individually and with the team.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Cultivated a culture of excellence within the sales team by setting ambitious goals, providing regular feedback, and celebrating successes.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Implemented effective prospecting techniques to identify potential clients and expand the customer base rapidly.
- Leveraged social media platforms as powerful prospecting tools that increased reach among desired clientele.
- Streamlined sales processes for improved efficiency and faster deal closures.
- Trained and mentored sales personnel to apply best practices and techniques.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
Senior Relationship Manager
Uma Motors Pvt. Ltd.
08.2019 - 07.2022
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Worked with team to maximize sales efforts to every customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
- Developed strategic plans for day-to-day activities done by team.
- Developed customized strategies for team by thoroughly analyzing their month on month performance of given targets.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
Relationship Manager
Uma Motors Pvt. Ltd.
08.2016 - 07.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Coordinated efforts between various departments such as sales, Accounts, operations teams for smooth delivery of services to clients.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
Sales Executive
Ashok Auto Sales
04.2014 - 08.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Business Administration -
Rajeev Academy For Technology And Management
Intermediate - undefined
Army School
Highschool - undefined
Army School
Skills
Sales team training
Team management
Sales presentations
Trend analysis
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Business development and planning
Team motivation
Goal setting and achievement
Staff training and development
Team building
Accomplishments
- Best SDM Runner up AWARD ( N3) in FY23-24 From Maruti Suzuki.
- Promoted to Sales Development Manager, 08/22
- Best performer of the year Trophy Winner, 05/20, Nexa Uma Motors Pvt. Ltd.
- Promoted to Senior Relationship Manager, 08/19
- Best performer of the year Trophy Winner, 05/19, Nexa Uma Motors Pvt. Ltd.
- Won foreign trip, 12/19, Uma Motors Pvt. Ltd.
- Won Foreign trip, 12/18, Maruti Suzuki
- Best Relationship Manager award, 05/18, Mr. Vikash Gupta (Regional Manager) Nexa in Lucknow HO.
- Best performer of the year Trophy Winner, 05/18, Nexa Uma Motors Pvt. Ltd.
- Best performer of the year Trophy Winner, 05/17, Nexa Uma Motors Pvt. Ltd.
Affiliations
Institute of Management Technology,Ghaziabad
( Customer Relationship Excellence Training)
Certification
CSP - Certified Sales Professional
Timeline
Sales Development Manager
Nexa Mathura Central
08.2022 - Current
Senior Relationship Manager
Uma Motors Pvt. Ltd.
08.2019 - 07.2022
Relationship Manager
Uma Motors Pvt. Ltd.
08.2016 - 07.2019
Sales Executive
Ashok Auto Sales
04.2014 - 08.2016
Intermediate - undefined
Army School
Highschool - undefined
Army School
Bachelor of Business Administration -
Rajeev Academy For Technology And Management