DEEPAK KUMAR
KOZHIKODE
Summary
Highly skilled Service Administrator with background in managing, coordinating, and supporting daily operational activities. Familiarity with service contracts, efficient process management, proactive troubleshooting, scheduling maintenance tasks, and handling customer complaints underlines strong ability to ensure smooth business operations. Exemplary communication skills and problem-solving abilities contribute to effective team collaboration and improved client satisfaction. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable/payable, invoicing, dispatching, database management, vendor negotiations, and contract management.. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Service Administrator
Samsung India Electronics Ltd
Kozhikode
03.2016 - Current
- Overseeing routine AR/AP activities to ensure that they are completed accurately and on time.
- Process vendor invoices for timely payments and accurate record-keeping.
- Reconcile accounts to ensure financial accuracy and consistency.
- Manage vendor relationships to resolve payment inquiries and issues.
- Utilize accounting software for efficient transaction reporting.
- Collaborate with internal teams to streamline payment approvals and workflows.
- Investigate and resolve customer inquiries promptly and accurately.
- Communicate with clients regarding payment terms and outstanding balances.
- Warranty Claim Reconciliation.
- Review P&L, and assist the Finance Team in the ROI workings of Service Centers.
- Collecting balance confirmation on a quarterly basis, and clearing discrepancies, if any.
- Assist in onboarding new clients and in vendor registration.
- Scrutiny and validation of travel claims and reimbursements at the branch level.
- GST reconciliation and follow-up for returns filing and correction in GSTR-1.
- Physical stock verification.
- Full and final settlement of resigned/closed service centers.
- Assist with audit requests related to the accounts payable function
Senior Audit Executive
Muthoot Finance Ltd
Kolkata
09.2012 - 06.2015
- Coordinated with other departments to resolve discrepancies quickly and accurately.
- Conducted comprehensive audits of financial processes and internal controls.
- Reviewed compliance with regulatory requirements and company policies.
- Prepared detailed audit reports for management review and action plans.
- Assisted in training junior staff on auditing standards and procedures.
- Maintained documentation of audit findings for future reference and follow-up.
Accounts Assistant
Muthoot Finance Ltd
Ranchi
03.2011 - 08.2012
- Managed daily financial transactions and recorded data in accounting software.
- Reconciled bank statements with company records for accuracy.
- Communicated with clients to resolve outstanding payment issues.
Education
Master of Commerce - Accounting And Finance
IGNOU
Delhi03-2025
Bachelor of Commerce - Accounts
Ranchi University
Ranchi04-2010
GED -
Gossner College
Ranchi04-2007
High School Diploma -
Kendriya Vidyalaya
Ranchi03-2002
Skills
- Financial analysis
- Account management
- Audit support
- Vendor management
- Client communication
- Payment processing
- Report generation
- Escalation management
- SAP
- MS office
- MIS
- Reliability
- Follow-up skills
- Analytical thinking
- Problem-solving abilities
- Written communication
Accomplishments
- Awarded Best Employee of the Year 2018
- Awarded Best Performer (Service Admin) in South-2 Region in 2023
Languages
English
First Language
Hindi
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
References
References available upon request.
Timeline
Service Administrator
Samsung India Electronics Ltd
03.2016 - Current
Senior Audit Executive
Muthoot Finance Ltd
09.2012 - 06.2015
Accounts Assistant
Muthoot Finance Ltd
03.2011 - 08.2012
Master of Commerce - Accounting And Finance
IGNOU
Bachelor of Commerce - Accounts
Ranchi University
GED -
Gossner College
High School Diploma -
Kendriya Vidyalaya
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