DEEPAK KUMAR
Udaipur
Summary
Experienced in guest service with expertise in VIP amenities, room service, and guest relations. Proficient in industry software including Opera and Inkey's, with strong skills in complaint handling and team collaboration. Seeking to leverage skills and experience to a e as a Senior Guest Service Associate and contribute to a dynamic team.
Overview
6
6
years of professional experience
Work History
Guest Service Expert
Marriott International
Udaipur
09.2025 - Current
- Greeted guests warmly upon arrival to enhance initial impressions.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Greeted guests promptly to create a welcoming atmosphere.
- Trained new staff on customer service protocols and hotel policies.
- Served meals to customers in a friendly and courteous manner.
Senior Food And Beverage Associate
RASOI GHAR RESTAURANT
Dubai
06.2023 - 07.2025
- Assisted in the preparation and presentation of food items to ensure quality standards.
- Maintained cleanliness and organization of dining and service areas throughout shifts.
- Handled customer inquiries and feedback effectively to enhance guest experience.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Followed food safety protocols to maintain a clean and safe working environment.
- Provided recommendations to guests based on menu knowledge and preferences.
Sr. Food And Beverage Associate
MARRIOTT INTERNATIONAL HOTEL
Ahemdabad
12.2022 - 06.2023
- Here starting a new journey in only room dining
- Always setup ready for room orders, learn Marriott software Opera- Billing, Void, Room Settlement, All checks closing, Cash Drop, Any billing problems resolved
- VIP Amenities, VIP Breakfast, Lunch, Dinner Setup in Trolley and room Service
- Prepared and served beverages to guests while maintaining a friendly demeanor.
- Assisted team members with food preparation and setup to ensure timely service.
- Set tables for upcoming meals by following food service guidelines.
- Adhered to all safety and sanitation guidelines while preparing food items.
Food and Beverage Associate
THE FERN BRENTWOOD
Mussoorie
03.2022 - 12.2022
- Create the yearly running guest review to information learn
- New Software Innkeys PM's and yearly inventory in stock compare to last year much different and responsibility for Restaurant store
- Replenished beverages, condiments, napkins, utensils as needed throughout shift.
- Provided friendly, efficient, and courteous service to guests at all times.
- Demonstrated knowledge of food and beverage items to provide accurate descriptions to customers.
Internship
INDER RESIDENCY
Udaipur
08.2019 - 01.2020
- Company Overview: Company Overview: Learn about Hotel Industry how to work
- My internship in F&B Production Department and learn how to prepare Food, Presentations in Dish & Garnish.
- Store Food Hygiene, Segregation and much More..
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Company Overview: Learn about Hotel Industry how to work
Education
Master in Business Administration - Marketing and communication, Human Resources Management
Swami Vivekanand Shubharti University
Bachelor of Commerce - Accounting Management
Jaipur National University
Jaipur, RajasthanDiploma in Food and Beverage - Food And Beverage Management
Mohan Lal Sukhadia University
Udaipur, RajasthanIntermediate - Physics, Mathematics, Chemistry
BSEB
PatnaCompleted coursework towards High School - All Subjects
BSEB
PatnaDiploma in Computer Applications - Tally, DTP, Powerpoint, Excel, Fax, Mail, Microsoft
ARCADE Academy
Barbigha, PatnaSkills
- Team Work
- Complaint handling
- Teamwork and collaboration
- Guest Relationship
- Team player mentality
- Guest orientation
Languages
- Hindi, Fluent
- English, Fluent
Personal Information
- Father's Name: Ranjay Singh
- Date of Birth: 02/03/02
- Passport No: V2278668
- Date of Issue: 09/08/2021
- Date of Expiry: 08/08/2031
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hindi, English
First Language
References
Pankaj Pakhretia, Assistant Food And Beverage Manager, Courtyard By Marriott, Ahemdabad, 918081551651, PankajKumar@Courtyard.com
Disclaimer
I hereby declare that the above information given in the data is true to the best of my knowledge.
Timeline
Guest Service Expert
Marriott International
09.2025 - Current
Senior Food And Beverage Associate
RASOI GHAR RESTAURANT
06.2023 - 07.2025
Sr. Food And Beverage Associate
MARRIOTT INTERNATIONAL HOTEL
12.2022 - 06.2023
Food and Beverage Associate
THE FERN BRENTWOOD
03.2022 - 12.2022
Internship
INDER RESIDENCY
08.2019 - 01.2020
Master in Business Administration - Marketing and communication, Human Resources Management
Swami Vivekanand Shubharti University
Bachelor of Commerce - Accounting Management
Jaipur National University
Diploma in Food and Beverage - Food And Beverage Management
Mohan Lal Sukhadia University
Intermediate - Physics, Mathematics, Chemistry
BSEB
Completed coursework towards High School - All Subjects
BSEB
Diploma in Computer Applications - Tally, DTP, Powerpoint, Excel, Fax, Mail, Microsoft
ARCADE Academy