Deepak Kumar
Bangalore
Summary
Analytical and results-driven professional with 8+ years of experience across Quality Assurance, Global Trade Compliance, and Banking Operations. Skilled in process optimization, compliance management, data analysis, and stakeholder collaboration. Proven track record in implementing quality agreements, managing trade compliance workflows, and driving operational excellence. Adept at working in cross-functional global environments to ensure accuracy, efficiency, and regulatory compliance. Seeking a Process Analyst role to leverage expertise in process improvement and compliance-driven operations
Overview
8
8
years of professional experience
Work History
Global Quality Agreements Coordinator
Genpact
Bangalore
12.2023 - Current
- Managed end-to-end Quality Assurance Agreements (QAAs) and Service Agreements (SAs) with global vendors and contract manufacturers, ensuring compliance with regulatory and quality standards.
- Collaborated with cross-functional internal stakeholders including Regulatory Affairs, Legal, procurement, supply chain, and Quality teams for the preparation, review, and approval of agreements.
- Conducted review of existing QAAs and Service Agreements, facilitated amendments, renewals, and compliance updates to align with evolving business requirements.
- Developed and maintained standard operating procedures (SOPs) for creating and updating QAAs, ensuring consistency, accuracy, and regulatory compliance across all agreements. Hence increasing quality from 75% to 100%.
- Designed and implemented workflows, and process flowcharts, enabling standardized agreement management practices.
- Spearheaded process automation and repository management, ensuring accurate tracking and timely execution of agreements.
- Worked on process improvement initiatives that streamlined QAA and SA preparation, reducing cycle time from 180 days to 30–90 days.
- Achieved 99% reduction in backlog of pending agreements by driving collaboration across Legal, Regulatory, and Quality functions.
- Built and maintained process documentation and performance tracking systems to provide real-time visibility of agreement status and quality metrics to senior leadership.
- Delivered training and guidance to new team members, fostering knowledge transfer and ensuring adherence to best practices.
- Client: Cytiva
Global Classification Senior Specialist
Genpact
Bangalore
10.2022 - 12.2023
- Executed HTS (Harmonized Tariff Schedule) and ECCN (Export Control Classification Number) classification for spare parts and equipment, applying General Rules of Interpretation (GRIs) to ensure compliance with global trade regulations.
- Provided Dangerous Goods classification for transport, ensuring adherence to safety standards.
- Partnered with brokers, internal stakeholders, and external vendors to collect and validate product data for accurate classification.
- Extracted, analyzed, and validated product information using SAP, enabling data-driven decision-making and compliance reporting.
- Collaborated with global trade compliance teams to standardize classification processes and improve overall compliance accuracy.
- Client: Cytiva
Global Trade Compliance Analyst
Amazon
Bangalore
12.2018 - 10.2022
- Performed HTS classification of global products by applying General Rules of Interpretation (GRI), ensuring accurate tariff assignment and compliance with international trade regulations.
- Conducted end-to-end product classification reviews, reducing errors and improving customs clearance efficiency.
- Coordinated with global trade compliance, operations, and supply chain teams to resolve classification discrepancies and support timely product launches.
- Audited product classifications and performed deep-dive analysis to identify recurring challenges, improving classification accuracy from 90% to 99%.
- Maintained and updated classification records in compliance systems, ensuring audit readiness and regulatory adherence.
- Assisted in process optimization initiatives, streamlining classification workflows and reducing turnaround time.
- Partnered with stakeholders to improve data quality and reporting accuracy, driving better compliance visibility across regions.
Assistant Manager
Kotak Mahindra Bank Ltd.
Bangalore
09.2017 - 09.2018
- Investigated and resolved customer inquiries and complaints efficiently and empathetically, ensuring high customer satisfaction.
- Coordinated with cross-functional departments to streamline service delivery and provide timely solutions to customers.
- Provided customers with information on banking and insurance products, enhancing customer understanding and engagement.
- Maintained accurate records and assisted in process documentation to standardize operational workflows.
- Supported team collaboration and knowledge sharing to improve internal processes and service efficiency.
Education
MBA - Operations and Supply Chain Management, International Business
Savitri Bai Phule University
Pune, MaharashtraBachelor of Engineering - Mechanical Engineering
Don Bosco Institute of Technology
Bangalore, Karnataka12th -
Leads Asian School
Patna, Bihar10th -
AVN English School
Patna, BiharSkills
- Process improvement and optimization
- Quality management and compliance
- Global trade compliance
- HTS and ECCN classification
- GRI
- Stakeholder collaboration
- Cross-functional collaboration
- Data tracking and reporting (Excel)
- Process documentation
- SOP development
- Problem solving
- Decision making
- Workflow automation
- Repository management
- Regulatory compliance
- Audit support
- SFDC
- Veeva Vault
- DocuSign
- Microsoft 365
- MAGIC database
- ACMS
- Sitecore
- Process optimization
Accomplishments
Delivered measurable improvements in quality, automation, and cycle time.
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Global Quality Agreements Coordinator
Genpact
12.2023 - Current
Global Classification Senior Specialist
Genpact
10.2022 - 12.2023
Global Trade Compliance Analyst
Amazon
12.2018 - 10.2022
Assistant Manager
Kotak Mahindra Bank Ltd.
09.2017 - 09.2018
MBA - Operations and Supply Chain Management, International Business
Savitri Bai Phule University
Bachelor of Engineering - Mechanical Engineering
Don Bosco Institute of Technology
12th -
Leads Asian School
10th -
AVN English School