DEEPAK KUMAR

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Enterprise Sales & Business Development

Onboarded electric vehicle (EV) customers for internet connectivity solutions, ensuring smooth activation and service setup.

Coordinated with customers and internal technical teams for installation and configuration of connectivity services.

Explained product features, network benefits, and usage guidelines to EV customers for efficient operations.

Managed end-to-end onboarding process including documentation, verification, and service activation.

• Identify and pursue new business opportunities for broadband and lease line services within large enterprises. Cultivating and nurturing productive relationships with potential clients.
• Develop and implement a strategic sales plan to target key decision-makers (CIOs, IT Heads, Procurement Teams).
• Negotiation & Contract Management- Prepare detailed sales proposals, RFP responses, and pricing plans aligned with client requirements.
• Service Delivery & Account Management - Collaborate with the operations and technical teams to ensure timely installation and activation of services.
• Revenue Growth & Retention - Upsell and cross-sell additional services such as managed services, Develop long-term account growth strategies to enhance customer retention and lifetime value.

• Enhanced customer satisfaction with timely follow-ups and personalized service.
• Responded to customer needs by answering questions and providing detailed information.
• Cultivated strong relationships, establishing trust and loyalty among clients.
• Boosted sales performance by identifying and targeting high-potential leads.
• Trained junior sales staff, mentoring them on best practices and strategies for success.
• Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Developed strategic sales plans for achieving revenue growth and exceeding targets.
• Supervised, trained and mentored staff of 4, resulting in consistent team achievement.
• Recommended and implemented strategic initiatives targeting new business to increase sales 50 to 70%.

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
• Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.

• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
• Secured new partnerships by identifying and pursuing business opportunities in untapped markets.

• Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
• Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
• Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
• Generated revenue growth by developing and executing targeted sales strategies to expand market share.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.