Deepak Kumar
J-504, French Apartment, Grater Noida, Sector 16-B
Summary
Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis. Dedicated to leveraging these skills to contribute to organizational success and ensure efficient operations.
Overview
2
2
Languages
3
3
Certifications
3
3
years of professional experience
Work History
Junior Relationship Officer
Axis Bank
11.2025 - Current
- Managed customer relationships for business loan products, such as Working Capital, Term Loans, and MSME loans.
- Identified and acquired new business loan customers through field visits, referrals, and lead generation.
- Evaluated customer eligibility by collecting and verifying financial documents and KYC.
- Coordinated with credit, operations, and risk teams to ensure timely loan processing and disbursement.
- Conducted financial profiling and recommended suitable loan solutions based on customer requirements.
- Achieved monthly sales and business targets for loan disbursement and customer acquisition.
- Built and maintained long-term relationships with MSME and corporate clients, resulting in improved customer retention.
- Resolved customer queries and provided end-to-end support throughout the loan application process.
- Prepared daily MIS reports and tracked sales performance using CRM and banking systems.
Customer Service Representative
EUREKA OUTSOURCEING SOLUTION PVT. LTD. "EOS"
11.2024 - 11.2025
- Manage daily open call reports in Excel for Carrier and Toshiba AC service operations across India.
- Share regular updates and feedback with clients via email and calls, ensuring service transparency.
- Coordinate between HDFC and Carrier/Toshiba teams, gathering insights to improve service quality.
- Received client appreciation for reliability, and effective communication.
Inside Sales Executive
REDSTEM Technologies Pvt. Ltd.
05.2023 - 10.2024
- Managed customer relationships to enhance satisfaction and retention.
- Collaborated with marketing team to develop targeted sales strategies.
- Conducted product demonstrations, effectively showcasing features and benefits.
- Analyzed sales data to identify trends and inform decision-making.
Education
B.TECH - IT
YMCA University Science & Tech.
Intermediate - PCM
GLT Saraswati Bal Mandir School
High-School -
GLT Saraswati Bal Mandir School
Skills
- C/C
- Python
- HTML5
- CSS
- SQL
- MS Word
- Excel
- Data Entry
- Microsoft Office
Accomplishments
- Gold Medal in Vedic Maths
- Gold Medal in Kabaddi
Certification
Google digital marketing
Projects
Data Pirates website creation, 2021-06-01, 2021-08-01, In this project, we have developed a dynamic education website. On this website, we have stored multiple free courses, Technical blogs, Programming Languages courses.. etc. We have used MONGODB for storing the data and developed this website with the help of HTML, CSS and JAVASCRIPT. Grocery Management System, 2020-01-01, 2020-04-01 Invoice Generator, 2020-08-01, 2020-11-01
Areas Of Interest
- Coding and Development
- Data Base
- Data Mining
- Testing
Timeline
Junior Relationship Officer
Axis Bank
11.2025 - Current
Customer Service Representative
EUREKA OUTSOURCEING SOLUTION PVT. LTD. "EOS"
11.2024 - 11.2025
Inside Sales Executive
REDSTEM Technologies Pvt. Ltd.
05.2023 - 10.2024
High-School -
GLT Saraswati Bal Mandir School
Intermediate - PCM
GLT Saraswati Bal Mandir School
B.TECH - IT
YMCA University Science & Tech.