Summary
Overview
Work History
Education
Skills
Timeline
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Deepak Kumar Chaturvedi

Ahmedabad

Summary

RESULTS-DRIVEN EXPERIENCE WITH OVER 11 YEARS OF EXPERIENCE IN MARKETING, IT AND THE BUSINESS SERVICES SECTOR. CURRENTLY SEEKING A CAREER TRANSITION TO LEVERAGE EXPERTISE IN A DYNAMIC ROLE. Strong interest in Marketing and Customer-Oriented services. Excellent attention to detail and ability to multitask effectively. Proficient in Data Management and Data Presentation. Calm, efficient and able to perform well under pressure. Strong Interpersonal and Leadership skills.

Overview

12
12
years of professional experience

Work History

Customer Acquisition expert

Etech Global Services
Ahmedabad
03.2025 - Current
  • To deliver real-time chat support to U.S.-based customers of AT&T, addressing service-related queries, billing concerns, and technical issues.
  • Handling multiple concurrent chats with efficiency while ensuring first-contact resolution and adherence to quality standard.
  • Maintaining thorough understanding of AT&T’s products, services, policies, and procedures to ensure accurate information delivery.
  • Navigating CRM tools and internal knowledge bases to troubleshoot issues and provide seamless resolutions.
  • Demonstrating strong written communication skills to convey solutions clearly and professionally.
  • Adhering to data privacy and security protocols including PCI-DSS guidelines during customer interactions.

CSA (Sales and Marketing Department)

MetTube Copper India Pvt Ltd
Ahmedabad
03.2024 - 12.2024
  • Oversaw client communications, fostering strong and long-lasting customer relationships.
  • Managing the sales process, ensuring target achievement and seamless order fulfillment.
  • Audit of E-way bills, invoices, and copper pricing to ensure compliance, accuracy, and financial integrity.
  • Managing with logistics department for product transportation, ensuring timely, cost-effective and efficient deliveries.
  • Optimizing team operations, strategically delegating tasks to enhance efficiency and maximize performance.
  • Track of payment status, managing follow-ups on marketing orders and ensuring the timely release of production orders.
  • Maintaining and managing Google Sheets for tracking sales, customer data and inventory.
  • Cultivated a collaborative work culture by providing active support to team members and contributing to overall departmental success.
  • Training to the new employees, providing comprehensive onboarding to ensure proficiency in company process.

Senior Process Associate

ASCENDUM KPS PVT LTD
Ahmedabad
01.2019 - 03.2024
  • Handling ORM for ONIDA (Online Reputation Management)i.e., social media (Twitter handle, Facebook, etc.) Email of ONIDA as well.
  • Handling team of 7 associates towards the assignment given which should be completed within TAT.
  • Monitoring quality and service team to have easy coordination to ensure best experience to the customer.
  • Weekly review of team performance along with conducting fortnight training on quality performances.
  • Email support and Chat support representative (BPL & HITACHI).
  • Prepare, compile, and sort documents for data entry.
  • Performs high-volume data entry using word processing, spreadsheet, database, or other computer software.
  • Verifies integrity of data by comparing it to source documents.
  • Reviews data for errors, missing pages, or missing information and resolves any discrepancies.
  • Maintains a filing system and protects confidential customer information.
  • To coordinate with the client (ASM – CEM of the company)on email.
  • Develop collaborative professional relationships through clear and effective communication with consumers.
  • Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly target goals.
  • Maintain accurate customer account data and stay up-to- date of purchased products.
  • Engaged with customers to ensure delivery of satisfactory services.
  • Monitored and adjusted KPIs to improved team efficiency to improve team efficiency and quality of service.

Senior Customer Care Executive

MET Technologies
Kolkata
12.2017 - 08.2018
  • Keeping a record on former, existing, potential clients and a profile each of them.
  • Organize regular feedback call to customers in accordance with a predetermined plan.
  • Ensure that all complaints were reviewed, investigated and follow-up action is initiated.
  • Preparing a monthly record of all inbound and outbound calls for the preceding month.
  • Ensure that all new customers have no negative credit references.
  • Determine and recommend prospecting customers by analyzing historical and other statistical information, preparing customer call analysis reports.
  • Confirm verbal proposals in writing.
  • To develop & foster close and positive rapport with the customers and members of the trade.
  • Manage client care by addressing client concerns, adhering to client confidentiality and identifying/reporting abnormalities with client conditions to appropriate channels.
  • Evaluate and monitor the quality of service delivered to clients and ensure compliance with all applicable regulatory requirements.

Customer Care Executive

Camellias Vintrade Pvt Ltd
Kolkata
08.2013 - 11.2017
  • Managed inbound and outbound customer inquiries via telephone, ensuring prompt and professional service.
  • Maintained strict confidentiality of customer information, adhering to company policies and data protection guidelines.
  • Mentored and trained new team members, enhancing overall team efficiency and performance.
  • Handle 100+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Implementation of all defined policies, procedures, other statutory and requirements related to the company and the customers.
  • To respond customer’s requests within 24 hours and work with.

Education

B.COM -

Sabarmati University
Ahmedabad, Gujarat
01.2023

Advanced Diploma - hardware & Network Securities

DOEACC
Jamshedpur
01.2008

Class XII - CBSE

D.A.V Public School
Bokaro
01.2006

Class X - CBSE

D.A.V Public School
Bokaro
01.2002

Skills

  • Client Management
  • Tally
  • ERP
  • Customer handling and retention
  • MS Office
  • MS Power point
  • Outlook
  • Team Management
  • Change Management
  • Query handling
  • Training Management
  • Document Management

Timeline

Customer Acquisition expert

Etech Global Services
03.2025 - Current

CSA (Sales and Marketing Department)

MetTube Copper India Pvt Ltd
03.2024 - 12.2024

Senior Process Associate

ASCENDUM KPS PVT LTD
01.2019 - 03.2024

Senior Customer Care Executive

MET Technologies
12.2017 - 08.2018

Customer Care Executive

Camellias Vintrade Pvt Ltd
08.2013 - 11.2017

B.COM -

Sabarmati University

Advanced Diploma - hardware & Network Securities

DOEACC

Class XII - CBSE

D.A.V Public School

Class X - CBSE

D.A.V Public School

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Deepak Kumar Chaturvedi