DEEPAK KUMAR CHAURASIA
Business manager
Bangalore,KA
Summary
Dynamic Store Manager with a proven track record at MAX, excelling in team motivation and customer service. Achieved top marks in mystery shopping while implementing strategic visual merchandising. Skilled in performance evaluation and conflict resolution, consistently enhancing customer satisfaction and driving sales growth. Passionate about fostering a positive retail environment. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
15
15
years of professional experience
Work History
Business Manager
MAX
Bangalore
02.2019 - Current
- Company Overview: Landmark group
- KPI drive on daily basis discuss about business improvement on daily briefing, task given for the day for best customer service and ACM improve.
- Discuss about NPS on daily briefing with cashier. And plan how to improve.
- Landmark rewards forms update, DQR check on daily basis.
- Green POS redemption target given to cashier to improve conversation %.
- Planogram implementation department wise as per TAT Verify.
- Securing best marks in monthly mystery shopping results.
- Staff training of new IST topic in weekly/monthly as per schedule to increase knowledge.
- Daily briefing & weekly meeting, maintaining retention & reducing Attrition through staff welfare programs.
- Controlling Shrinkage through strict implementation of SOP & Processes.
- Supporting in store & mall marketing Activities to increase footfalls.
- Keeping tab of warehouse functioning (Goods received, GRN, outwards, Damages etc.
- Responsible for implementation of new policies, strategies & process.
- Personalised involvement in customers return, complaints, suggestion & Grievance.
- Close conversation & reporting to tail office regarding sales & daily operation.
- Staff Rostering & attendance’s update in store offer & motivation.
- Close watch on section wise sales contribution.
- Prolong store Hygiene & staff appearance.
- STR & ROS discuss with staff to improve the same.
- Landmark group
Customer Sales Manager (Apparel division)
More mega store Hypermarket
Bangalore
09.2015 - 02.2019
- Company Overview: Aditya Birla group
- Stocked and replenished merchandise according to store merchandising layouts.
- Working towards to control the shrinkage with hard tag each and every pcs.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Aditya Birla group
Customer Service Executive
Croma Electronics
02.2015 - 09.2015
- Company Overview: A TATA Enterprise
- Handling Customer complain & resolving issue as per company policy.
- Coordinating with service centre to get quick response for serviced the product.
- Handling customer service desk & raising complain no with service centre.
- Tracking complain no & resolving on time. And making customer satisfaction.
- A TATA Enterprise
Customer service desk member & cashier
Shoppers Stop
Bangalore
08.2013 - 02.2015
- Company Overview: mantri mall Bangalore
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Exchanging/returning the merchandise as per company policy.
- Explaining the gift card/Loyalty card benefits to the customer.
- Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
- Mantri mall Bangalore
Fashion Adviser
Pantaloons
07.2010 - 08.2013
- Company Overview: future lifestyle Fashion Limited
- Stocked and replenished merchandise according to store merchandising layouts.
- Sales and every day arrangement and giving product knowledge to customer while explaining about product feature.
- Find a positive work environment by consistently treating all employees and customers with respect and consideration.
- Displaying stock as per fixture capacity. With security tag to control the shrinkage.
- Arranging Stock as per colour blocking and season wise.
- Attending each customer suggesting new trend clothes with best coordinate.
- Did many cross selling to increase the basket size of the invoice.
- Tried to sale high value product to increase the ticket value of the bill.
- Future lifestyle Fashion Limited
Education
MBA - operation & Marketing
MIFSE institute collaboration with Karanataka open university
Bangalore, KARNATAKAGraduate - Art
Vidyant Degree College
LucknowPUC - Intermediate PCM group
Vidyant Degree College
LucknowSSLC - high school
Adrash Seva inter college
Skills
- Team motivation
- Staff management
- Customer response
- Work Planning and Prioritization
- Performance reviews
- Delegating work
- Customer-oriented
- Customer queries and problem solving
- Consistently meet sales goals
- Retail sales
- Strategic thinking skills
- Visual merchandising
- Customer relationship management
- Sales analysis
- Problem solving
- Leadership development
- Performance evaluation
- Team building
- Retail operations
- Conflict resolution
- Customer service
Father's Name
Shri Garnish Prasad Chaurasia
Personal Information
- Date of Birth: 06/25/89
- Gender: MALE
- Marital Status: married
Languages
- HINDI
- ENGLISH
- Kannada
Hobbies and Interests
- Tracking
- Listening music
Disclaimer
I hereby declare that all statements made in this application are true, complete and correct to the best of my knowledge and belief.
Place
Bangalore, Marathalli
Achievements And Training
- Certified as a Store Super coach.
- Provide training about grooming.
- Store standard & fixture layout.
- Sharing knowledge about product feature to team.
- Sharing knowledge about colour blocking & display techniques.
Accomplishments
- Best LFL store Award.
- Best store manager for the year.
- two times grade change on the store manager tenure.
Timeline
Business Manager
MAX
02.2019 - Current
Customer Sales Manager (Apparel division)
More mega store Hypermarket
09.2015 - 02.2019
Customer Service Executive
Croma Electronics
02.2015 - 09.2015
Customer service desk member & cashier
Shoppers Stop
08.2013 - 02.2015
Fashion Adviser
Pantaloons
07.2010 - 08.2013
MBA - operation & Marketing
MIFSE institute collaboration with Karanataka open university
Graduate - Art
Vidyant Degree College
PUC - Intermediate PCM group
Vidyant Degree College
SSLC - high school
Adrash Seva inter college
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