CRM
Deepak Kumar Singh
23-Sep-1994
Durg
Summary
An experienced and well maintained professional having ample amount of knowledge in Core Banking, Risk & Compliance Management, Data Management, Data Analysis and Client Relationships seeking an opportunity in the organization to use my skills and be able to contribute to the company for which I am working. I am confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. I will put my best effort to learn the company's policies and make better decisions in the favor of the company.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Deputy Manager
HDFC Bank LTD
01.2021 - Current
- Personal Banker-Retail Branch Banking
- Managing Portfolio Customers and performing sanction screening of the customer’s transactions
- Identify whether the transactions are Suspicious/not suspicious
- End to End KYC and identifying RPS and PEPS
- Creation of a draft suspicious activity reports(SARs)
- Performing CDD & EDD Report of the customer
- Report the SARs to the concerned regulatory department
- Using third party tools like CRM, Outlook, Finacle, Oracle, Flexcube, DMS etc.
Assistant Manager
Axis Bank LTD
12.2019 - 03.2021
- Maintain and Develop Customer Relationships, New business and KYC Scrutiny Process
- Ensure that decision related to customer verification process is aligned with supporting documentation and procedures are submitted for customer type and with appropriate research conducted during the review process.
- Conduct customer data matching analysis with information available on internal source and ability to mine information from external sources efficiently.
- Conduct False-Positive analysis on matches to escalate and only material matches based on Bank's Internal policy and guidelines.
- Tracking of Customer Service Feedback and updating Profile.
Senior Officer
ICICI BANK
09.2015 - 09.2019
- Developed proposals and presentations for internal and external audiences.
- Maintain and develop customer relationships, New business and periodic visit to customers
- Manage and track leads and maintain DSR and CRM on regular basis
- Produced reports each month outlining customer data metrics.
- Carried out and developed social media, e-blast and public relation campaigns.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Handling sourcing of Corporate Acs and Maintaining relationships
- Handling a team of 5 junior officers .
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Examined quarterly financials to determine business operating capacity.
Education
10th -
Chhattisgarh Board of Secondary Education
Sun Shine Higher Secondary School, Durg 06.2009 - 03.2010
12th -
Chhattisgarh Board of Secondary Education
Sun Shine Higher Secondary School, Durg 06.2011 - 03.2012
Bachelor of Commerce -
Pt. Ravishankar Shukla University
St. Thomas College, Bhilai 06.2012 - 03.2015
Diploma in Computer Application -
Dr. C.V. Raman University
07.2013 - 06.2014
Skills
Data AnalystKYC & Account Scrutiny
MS office
Risk & Compliance ManagementBanking OperationsFinacle
Data ManagementCRM
Reporting
Business Development
Financial Management
Project Management
Certification
KYC & Account Scrutiny Certification: ICICI Sales Academy 2015
Software
Finacle
Office 365
Tableau
Salesforce
Interests
Project Management
Data Science
Process Development
Hobbies
Gaming, Music, Book Reading, Travelling
Timeline
Deputy Manager
HDFC Bank LTD
01.2021 - Current
Assistant Manager
Axis Bank LTD
12.2019 - 03.2021
Senior Officer
ICICI BANK
09.2015 - 09.2019
Diploma in Computer Application -
Dr. C.V. Raman University
07.2013 - 06.2014
Bachelor of Commerce -
Pt. Ravishankar Shukla University
06.2012 - 03.2015
12th -
Chhattisgarh Board of Secondary Education
06.2011 - 03.2012
10th -
Chhattisgarh Board of Secondary Education
06.2009 - 03.2010