Deepak Lakra
New Delhi
Summary
Dynamic individual with hands-on experience of 16 years in Hotel Operations & Food and beverage and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Operations Manager
Enrise By Sayaji
02.2024 - 12.2024
- Pre-opening and post opening Unit head for 32 rooms boutique property at heart of Lonavala, Pune
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Food & Beverage Manager
Ananta Hotels & Resorts
06.2023 - 02.2024
- 6 sophisticated and splendid dining options amid picturesque settings
- Banquet hall measuring 3150 sq Ft and a sprawling lawn of 15,290 sq Ft. are perfect venues to host grand weddings, elaborate social events, and corporate functions
- Coordinate daily Front of the House and Back of the House operations
- Resolve issues regarding services
- Create and apply marketing strategy
- Organizing and setting up venues and arrangements for Events
- Partake in monthly reports and inventories
- Oversee supply chain management
- Coordinate with internal parties and schedule their events and requirements
- Menu and recipe engineering
- Cost control practices
- Directed and maintained strategic initiatives to achieve a high level of guest satisfaction
Asst. F&B Manager
Four points by Sheraton
12.2021 - 06.2023
- Managing the F&B business aspects of 70 rooms property that includes All day dining restaurant, IRD, Bar and banquet venues with total of 72,000 sq Ft banquet space venues
- Coordinate daily Front of the House and Back of the House operations
- Recruiting employees and responsible for trainings, performance and conduct evaluations
- Resolve issues regarding services
- Partake in financial activities including P&L analysis
- Create and apply marketing strategy
- Organizing and setting up venues and events.
F&B Operations Manager
LexoGroup
12.2017 - 04.2020
- Oversaw the administration and control of the operation of the Food and Beverage Outlets: La Cucina, 152 covers including Shisha section, Multi Cuisine and two coffee shops: Segafredo,( Italian franchisee) specialized in premium coffee and gelato
- Also involved with retails segments of Segafredo coffee machines and capsules
- Accountable for achieving budgeted revenues and profits and maintain the operational and service standards
- Directed and maintained strategic initiatives to achieve a high level of guest satisfaction
- Initiated program that standardized employee training which led to increase guest/customer satisfaction by 40%
- Negotiated with suppliers to reduce cost
- Resolved customer complaints, and always ensured that the customers leave satisfied
- Launched new food menu and Bar list
- Ensure strategies for Event planning, marketing, and sales
- Placed orders and coordinated with international suppliers
- Hiring and training of staff members in coordination with Human resource department
- Generating and compiling monthly, quarterly and yearly reports in coordination with finance department
- Conducting Inter department meetings and analyzing budget, costing and planning
Area Manager
Godiva Chocolatier
01.2014 - 01.2017
- Company Overview: Chocolates retail and café Store responsible for luxurious International brand café with retail section
- Chocolates retail and café Store responsible for luxurious International brand café with retail section
F&B Manager
Best Western International Hotels
01.2012 - 01.2014
- Pre-opening and post opening member, responsible for Mantra(Indian restaurant), Vesuvio (Italian café and pub) and 1000 pax capacity banquets service
Asst. Restaurant Manager
Double tree by Hilton
01.2011 - 01.2012
- Pre-opening and post opening member and responsible at Asia Alive all day dining restaurant
Team Leader
Leela Palace
01.2011 - 12.2011
- Preopening and post opening team Leader at Le cirque, Upmarket Italian fine dining restaurant by Sirio Macchioni
F&B Supervisor
One&Only Royal Mirage
01.2010 - 01.2011
- Managed “Celebrities “, French European cuisine fine dining restaurant with splendid private dining room facility
- Directly reporting to F&B manager
F&B Assistant
Trident Hotel
01.2007 - 01.2009
- Worked in saffron (Indian Fine dining) and Cilantro (All day dining)
Bartender cum Waiter
RAS, The Essence of India PTE
01.2005 - 01.2007
- Worked in Indian Restaurant and bar
Steward
Le Meridien
01.2004 - 01.2005
- Worked as Steward at Le belvedre
Education
Diploma -
Business Administration And Hospitality Management
Singapore12-2007
Bachelor of Arts -
New Delhi University
Delhi University08-2005
Diploma -
Hotel Management And Catering Technology
YMCA New Delhi11-2004
Diploma -
Computer Application
New Delhi01.2001
Skills
- Food & Beverage
- Stocks and inventory
- Food Costing
- MS Office
- Point of sale
- Pre-Opening
- Marketing
- Training and development
- High Volume Dining
- Customer Service
- Administration
- Facilities Management
- Menu engineering
Disclaimer
I HERE BY DECLARE THAT ABOVE GIVEN DETAILS ARE TRUE AND BEST OF MY KNOWLEDGE.
Timeline
Operations Manager
Enrise By Sayaji
02.2024 - 12.2024
Food & Beverage Manager
Ananta Hotels & Resorts
06.2023 - 02.2024
Asst. F&B Manager
Four points by Sheraton
12.2021 - 06.2023
F&B Operations Manager
LexoGroup
12.2017 - 04.2020
Area Manager
Godiva Chocolatier
01.2014 - 01.2017
F&B Manager
Best Western International Hotels
01.2012 - 01.2014
Asst. Restaurant Manager
Double tree by Hilton
01.2011 - 01.2012
Team Leader
Leela Palace
01.2011 - 12.2011
F&B Supervisor
One&Only Royal Mirage
01.2010 - 01.2011
F&B Assistant
Trident Hotel
01.2007 - 01.2009
Bartender cum Waiter
RAS, The Essence of India PTE
01.2005 - 01.2007
Steward
Le Meridien
01.2004 - 01.2005
Diploma -
Business Administration And Hospitality Management
Bachelor of Arts -
New Delhi University
Diploma -
Hotel Management And Catering Technology
Diploma -
Computer Application
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