Deepak LR

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• Worked as Process Specialist supporting Rolls-Royce North America and promoted as Team lead, moved internally within same project currently supporting Rolls-Royce UK region
• Worked on Hire to Retire processes
• Managing 8 members Team UK region
• One-time payments - Processing different types of payments to employees through bulk upload or manually
• Enhanced Holiday pay bulk uploads multiple reports (yearly activity)
• Investigating and answering employee's queries related to their pay related queries
• Preparation of weekly reports (WIP, On- Hold & SLA missed)
• Performing bulk upload (EIB) of payments
• UAT testing as per Client requirements
• Allocation of work/cases for team members, Training and supporting team through out to deliver client expectation on day-to-day basis to go beyond requirement, support business target and Project Flow Monitoring
• Being part of Daily calls with Client SME's, Line Mangers, People Partners, Payroll team (During Payroll activity for month) Weekly and Monthly Business Review's with Client to project Productivity numbers, SLA, TAT, CSAT and DSAT scores, Highlight challenges, new learning, How Payroll went for month and support required from client's end
• Maintained good working relationship with team and management and Conducting one on One - Monthly basis with team members
• Responsible to Prepare DTP &SOPs for process which we handle, Regular review, updating and to get spinoffs from Clients on half yearly basis.
• Tools Used - Dovetail/Ask HR, Service Now, Workday, SAP, Forum pass, SharePoint, ADP
• Closely work with partners and customers in businesses to seek feedback on knowledge, information availability and changes up to date on Engine Room page.
• Service recognition - Preparing report of list of employees and share it to vendor to process service awards, certificates to employees who complete their 25,40 and 50 years of service at Rolls-Royce
• And administer queries of employees related to service recognition
• IDOC errors - Intermediate document between Workday & SAP - Downloading integration report from SAP on daily basis, sort file and share it to respective process IDOC SPOC for corrections in system, consolidate comments provided by team members and store updated file in shared drive on daily basis.
• Overpayments - Managing overpayment process of all one-time payment requests. Performing calculations and following overpayment recovery process.
• Maintaining and publishing RCA (Root Cause Analysis) reports prepared for any dissatisfaction feedback received from team to higher management level for improving process and simplifying it in easier way.

• Identified areas for process improvement, implementing changes that reduced errors and increased efficiency.
• Resolved order discrepancies through effective communication with customers, suppliers, and internal departments.
• Researched and addressed customer inquiries, questions and issues within [Number] business days to promote optimal customer service

Vendor Management - Contacting suppliers to get required documents (W9/W8, NDA forms & Banking forms) to onboard/Modify Vendors

• Creation/ Amendment of Purchase orders in ORACLE R12
• Purchase order fulfillment- Following up with suppliers for timely delivery according to delivery dates.
• Reviewing and Resolving invoice holds/payment failure issues by contacting concerned team.
• Coordinating with accounts payable team to ensure on time payment (as per payment terms) release to supplier.
• Expediting Immediate payment and discount refund payments based on requests and raising workflows to set up new vendor and modifications on our system.
• Providing solutions for day-to-day queries for suppliers and requestors.

Prepares Raising Purchase Orders (PO's) for survey, construction & demolition works

• Raising PO's for the Service maintenance like Refrigeration, Building, general equipment, electrical repairs & Monthly Maintenance for all Tesco Stores across UK
• Raising Bills of Materials PO's for all Tesco stores across UK and PO amendments like Price change, Quantity change, need by date Change, adding newlines
• PO cancellation, line cancellation, closing & opening the PO's
• Generating Reports on weekly basis
• Resolving supplier's invoice and payment queries
• Manual Receipting is process of providing confirmation on Oracle system that the goods/services against orders raised have been received
• Requester of the PO confirms if the goods/services have been received by them and receipting Po's on system on approval to release invoices submitted by supplier for payment.

• Worked indirect and Indirect Strategic Purchasing Executive, SMF Workflows and Accounts Payable (Invoices)
• Specialized in Purchase order creation, Purchase order amendment, Order confirmation, Extracting and formatting Purchase order report and Requisition reports weekly and daily basis, Extraction of Part definition data report and Extraction of drawings, Creation of SDX folder in PLM tool
• Manage requisition backlog and work towards release of POs on time to suppliers
• Resolve and co-ordinate any operational day to day issues with suppliers, requestors, category buyers.